Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.
SUMMARY
The Technical Services Manager will serve as the technical subject matter expert and be responsible for responding to technical, installation and product related questions. This position will also be responsible for the development and implementation of both classroom and field installation training programs for our products. Product responsibility includes: Concrete roof tile (Newpoint Concrete Roof Tile), Clay roof tile (US Clay Tile), Stone coated steel (Unified Steel), Polymer roof tile (Davinci Roofscapes) and WRBP Roofing Components Division. This position will be located in the Florida Market.
**Ideal candidate will be located in FL**
DUTIES AND RESPONSIBILITIES
May include, but are not limited to, the following:
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Prepare and execute installation instructions, guides, videos and other tools for use in the field
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Develop product training methodology for classroom and field installation training
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Train installation crews on proper installation technique
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Train customers and sales personnel on proper installation technique
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Serve as the technical subject matter expert for product knowledge, building code and installation questions and inquiries
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Manage day-to-day issues and work with sales to ensure solutions are achieved
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Analyze and provide feedback concerning product development and pricing
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Responsible for creating the strategies for providing product and installation support and training across North America
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Provide feedback to Product Management, R&D, engineering and quality about product defects, design issues, potential product enhancements and new ideas that solve pain points during installation
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Collaborate with Customer Care as needed to support warranty claims and customer complaints
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Work closely with marketing teams for preparation of displays for trade shows as needed
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Up to 60% travel required with 2-3 overnight stays per week.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
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Advanced knowledge of roofing installation processes
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Knowledge of standard building practices
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Specific knowledge of building and wind codes in assigned territory
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Written and oral communication and presentations skills
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Proven ability to interact and communicate with persons of various backgrounds and knowledge levels in order to promote products, and proper installation practices
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Skilled mechanical abilities
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Ability to read, interpret and comprehend technical documents such as: installation instructions, architectural blueprints, construction plans, product specifications and building codes
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Ability to work independently with minimal supervision, yet have the ability to lead and work as part of a team
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Ability to construct training decks as needed using common tools, building techniques, and materials
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6-8 years of experience with construction, building materials, building science or related fields
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Working knowledge of Microsoft Office applications, such as Outlook, Word, Excel, and PowerPoint
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 15 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate as normally based in an office. Some of the work may be required in the operating units and job sites which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel including air travel and auto travel is required.
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.
