Top 29 Senior patient services representative Jobs in Miami, Fl

Service Team Coordinator
Chen Medical Associates —Miami, FL
- $17.00 - $24.26 an hour
- Overtime
- Remote
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Opportunities for advancement
14d
Sr. Insurance Verification Representative (H)
University of Miami —Medley, FL
- Full-time
- Remote
- Mid-level
- Health insurance
- Dental insurance
Scheduling Coordinator
INDIGO MANAGEMENT INC —Miramar, FL
- $22 - $25 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Patient Care Concierge I
CLAREMEDICA HEALTH PARTNERS LLC —Miami, FL
- Microsoft Outlook
- Computer literacy
- BLS Certification
Quick Apply
6d
Medication Adherence Technician-8 (Remote)
Chen Medical Associates —Miami, FL
- $14.30 - $20.42 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- English
- Opportunities for advancement
Activity Coordination Assistant
Conviva Senior Primary Care —Miami, FL
- $38,000 - $45,800 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid parental leave
- Paid holidays
14d
Sr. Clinic Assistant, Radiology Imaging, Full-Time
University of Miami —Miami, FL
- Weekends as needed
- Mid-level
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Coordinator Senior Admissions
VITAS Healthcare —Miramar, FL
- Weekends as needed
- Spanish
- High school
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Senior Provider Services Advocate
Independent Living Systems —Miami, FL
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
Quick Apply
Receptionist
Conviva Senior Primary Care —North Miami Beach, FL
- $38,000 - $45,800 a year
- Full-time
- Microsoft Word
- Spanish
- Microsoft Outlook
- Paid parental leave
- Paid holidays
2d
68900263 - OPS SENIOR HUMAN SERVICES PROGRAM SPECIALIST
The State of Florida —Doral, FL
- $18 an hour
- Temporary
- Background check
- Microsoft Excel
- Microsoft Outlook
- Dental insurance
- Vision insurance
Lead, Care Facilitator
Chen Medical Associates —Miami, FL
- $20.20 - $28.83 an hour
- Full-time
- Microsoft Outlook
- Sanitation
- English
- Opportunities for advancement
Patient Care Concierge I (Front Desk - Bilingual Spanish)
CLAREMEDICA HEALTH PARTNERS LLC —Miami, FL
- Microsoft Outlook
- Computer literacy
- BLS Certification
Quick Apply
Patient Care Concierge I (Front Desk)
CLAREMEDICA HEALTH PARTNERS LLC —Pembroke Pines, FL
- Microsoft Outlook
- Computer literacy
- BLS Certification
Quick Apply
Concierge
Conviva Senior Primary Care —Miami, FL
- $37,440 - $42,500 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
1d
Patient Care Concierge (Front Desk) -Bilingual Spanish
CLAREMEDICA HEALTH PARTNERS LLC —Miami, FL
- Microsoft Outlook
- Computer literacy
- BLS Certification
Quick Apply
IT Service Desk Technician ( Miami Gardens)
Chen Medical Associates —Miami, FL
- $22.00 - $31.42 an hour
- Full-time
- Microsoft Outlook
- Bachelor of Science
- English
- Opportunities for advancement
Clinical Team Support (Home Health) - Broward, FL
Senior Care Solutions —Hallandale Beach, FL
- Full-time
- Mid-level
- Office
- Home Health
Quick Apply
12d
Patient Care Coordinator
Chen Medical Associates —Plantation, FL
- $16.50 - $23.56 an hour
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
Medical Front Desk Representative
Chen Medical Associates —Plantation, FL
- $14.30 - $20.42 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Opportunities for advancement
8d

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senior patient services representative jobs near miami, fl

Service Team Coordinator

Chen Medical Associates -
Miami, FL

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Job Details

Full-time
$17.00 - $24.26 an hour
14 days ago

Benefits

Opportunities for advancement

Qualifications

High school diploma or GED

Full Job Description

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries.
Responds to patient inquiries based on the ChenMed core model for care.
Escalates issues/concerns as appropriate.
Makes appropriate and timely decisions according to department standards, procedures and policies.
Documents interactions using web-based technology.
Maintains business relationship by providing prompt and accurate service to promote loyalty.
Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

Competent-level business acuity
Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
Exceptional verbal communication skills including active listening
Excellent organizational and multi-tasking skills
Passion for serving others, particularly seniors, with initiative-taking solutions
Ability to successfully operate in a demanding environment
Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)

EDUCATION AND EXPERIENCE CRITERIA:

High school diploma or GED equivalent required
A minimum of 2 years of customer service experience required; in a call center or similar environment, required.
Experience with adhering to KPIs or Metrics in a call center environment
A minimum of 1 year experience in a fast-paced healthcare setting, highly preferred
Experience with web-based customer relationship management systems
Must reside within the Continental United States
Must reside within a US State where company is established as a Legal Entity

PAY RANGE:

$17.0 - $24.26 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current employees, if you want to apply to our internal career site, please click HERE

#LI-Remote

Apply Now

Refine Your Search

senior patient services representative jobs in miami, fl

Service Team Coordinator

Sr. Insurance Verification Representative (H)

Scheduling Coordinator

Patient Care Concierge I

Medication Adherence Technician-8 (Remote)

Activity Coordination Assistant

Sr. Clinic Assistant, Radiology Imaging, Full-Time

Coordinator Senior Admissions

Senior Provider Services Advocate

Receptionist

68900263 - OPS SENIOR HUMAN SERVICES PROGRAM SPECIALIST

Lead, Care Facilitator

Patient Care Concierge I (Front Desk - Bilingual Spanish)

Patient Care Concierge I (Front Desk)

Concierge

Patient Care Concierge (Front Desk) -Bilingual Spanish

IT Service Desk Technician ( Miami Gardens)

Clinical Team Support (Home Health) - Broward, FL

Patient Care Coordinator

Medical Front Desk Representative

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EDUCATION AND EXPERIENCE CRITERIA:

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