Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests
The Royal Caribbean Group’s Workplace Solutions Team has an exciting career opportunity for a full time Coordinator Workplace Solutions reporting to the Senior Manager Facilities Management
This position is onsite and based in Miami Florida
This position is also not eligible for work authorization sponsorship
Position Summary:
The Coordinator Facilities Management provides operational and administrative support to help maintain Royal Caribbean Group’s corporate facilities in a safe efficient compliant and service-oriented manner This role supports multiple managers within the Facilities Management department and serves as a customer service liaison for internal departments requiring facilities support including office moves employee events shared-space coordination and other workplace activities The Specialist coordinates service requests vendor follow-up purchase requisitions invoice/payment status tracking new hire support floor audits and space calendar management to help deliver a positive workplace experience for employees and business partners
Essential Duties and Responsibilities:
Coordinate and monitor maintenance repair and workplace service activities across designated corporate facilities to support safe efficient and reliable building operations
Review assign and track facilities service tickets work orders and related requests coordinating with internal maintenance teams suppliers managers and stakeholders to support timely resolution
Support multiple managers within the Facilities Management department by assisting with administrative coordination follow-up items documentation reporting and operational priorities
Serve as a customer service liaison for internal departments requesting facilities support including office moves employee events shared-space needs seating coordination and similar workplace activities
Assist with office moves furniture reconfigurations signage key requests supplies equipment orders event support and other workplace coordination needs across assigned locations
Support procurement activities by preparing and processing purchase requisitions tracking purchase order status maintaining supporting documentation and following up on PO updates corrections cancellations or blanket PO needs
Monitor invoice and payment status for facilities-related services by coordinating with suppliers Finance Procurement and internal stakeholders to resolve outstanding invoices rejected requisitions PO discrepancies and payment questions
Communicate with suppliers and vendors regarding quotes proposals invoices proof of delivery service schedules billing requirements and required submission documentation
Assist in managing vendor relationships to ensure agreed service levels are met for building systems janitorial services pantry services furniture services parking supplies and other facility-related support
Assist in the planning and execution of preventive maintenance programs for HVAC electrical plumbing kitchen pantry and other building systems
Monitor facility operations to support compliance with safety standards internal procedures documentation requirements and regulatory expectations
Conduct floor walks inspections and audit counts to validate space conditions workplace needs furniture and equipment counts maintenance items and employee experience concerns
Support the new hire workstation process by assisting with seat allocation desk assignments name tags workstation readiness hiring manager coordination and related tracking documents
Track shared-space calendars and schedules for areas such as cafeterias conference or support spaces service windows cleanings events and other facilities-managed activities
Prepare service requests supplier communications status updates reports and documentation required for facility-related activities
Track and analyze recurring requests operational trends maintenance performance and service follow-up items to identify opportunities for process improvement
Support the budgeting process by collecting consolidating and validating facility-related expense data invoice details and purchase order information
Respond promptly and professionally to facility service requests and employee/customer needs ensuring appropriate communication escalation and follow-through
Qualifications Knowledge and Skills:
Education
Experience
Technical/Functional Skills
Ability to review track and support utilities payments supplier invoices payment discrepancies and related account analysis in coordination with Finance Procurement suppliers tenants/landlords and internal customers
Proficiency in work order systems Microsoft Office Suite Experience with facilities management or work orders software is a plus
Strong organizational and multitasking skills to handle multiple priorities effectively
Behavioral Competencies
Excellent problem-solving and communication skills
Ability to work collaboratively with cross-functional teams and external vendors
Detail-oriented and proactive approach to maintenance and facility issues
Commitment to safety and compliance practices
Agency and Third-Party Submissions: Please note this is a direct search by the Company and applications through agencies and other third parties will not be accepted nor will fees be paid for unsolicited resumes Any unsolicited resumes will be considered the Company's property
We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
