Top 24 technical support manager Jobs in miami, fl

Program Manager/Training Lead
Contact Government Services, LLC —Miami, FL
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Customer Support and Training Manager
Accelify —Miami, FL
- School experience
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Health insurance
Help Desk Lead
SOSi —Doral, FL
- Full-time
- Computer Science
- 5 years
- Mid-level
Quick Apply
Technical Incident Manager
LMS —Fort Lauderdale, FL
- $70,000 - $80,000 a year
- Full-time
- Azure
- PMP
- Office
- Disability insurance
- Health insurance
Quick Apply
9d
Field Support / Desk - Side Support Lead
Capgemini —Miami, FL
- $23.11 - $36.12 an hour
- Weekends as needed
- 5 years
- Windows
- Supervising experience
- Health insurance
- Dental insurance
3d
Help Desk Lead
Ascension Federal Services Inc. —Miami, FL
- Computer science
- Computer Science
- Mid-level
Quick Apply
AI Adoption Lead
Banesco USA —Miami, FL
- Hybrid work
- Google Workspace
- Microsoft Excel
- Computer literacy
- Free parking
- Paid parental leave
Quick Apply
Customer Enablement Manager
PARADIGM SENIOR SERVICES INC —North Miami, FL
- $70,000 - $75,000 a year
- Full-time
- 3 years
- Project management
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
7d
GTM Enablement Manager
Guardz —Miami, FL
- Remote
- Senior level
- Leadership
Quick Apply
TOC Support - Services Technology Systems Manager – FIFA World Cup 26™ | Miami - Match Day Only
FWC2026 —Miami, FL
- Contract
- 5 years
- Bachelor's degree
- Continuous improvement
Quick Apply
Customer Service Account Manager
Tuuci —Hialeah, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
14d
IT Service Desk Queue Manager
MANTECH —Doral, FL
- Full-time
- Computer Science
- Inventory management
- Bachelor of Science
10h
Service Desk Supervisor
United Data Technologies —Miramar, FL
- Full-time
- Hybrid work
- 5 years
- Pass drug screening
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
TOC Support - Services Technology Systems Manager – FIFA World Cup 26™ | Miami - Match Day Only
FIFA —Miami, FL
- Contract
- 5 years
- Bachelor's degree
- Continuous improvement
Help Desk Lead
Prescient Edge Federal —Doral, FL
- Full-time
- Computer Science
- 5 years
- Mid-level
- Health insurance
- Dental insurance
6d
Help Desk Lead - Mid
Nalley Consulting —Doral, FL
- Full-time
- Computer Science
- 5 years
- Mid-level
- Paid parental leave
- Paid holidays
7d
Onshore Oracle Field Service Lead
Deloitte —Miami, FL
- $125,000 - $155,000 a year
- Full-time
- Oracle
- Computer Science
- 3 years
Lead Clinical Consultant (BILINGUAL: Spanish and English with Emphasis in Medical Imaging Device technical support)
Fujifilm —Miami, FL
- $90,000 - $109,000 a year
- Holidays
- Spanish
- Microsoft Excel
- Microsoft Access
- Health insurance
- Dental insurance
NOC Lead
Hut 8 —Miami, FL
- Monday to Friday
- Office
- Mentoring
- Senior level
- Wellness program
- Disability insurance
Quick Apply
2d

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technical support manager jobs near miami, fl

Program Manager/Training Lead

Contact Government Services, LLC -
Miami, FL

Quick Apply

Job Details

Full-time
$180,000 - $200,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

Content project management
Program design
Team supervision
Online learning activities
Collaborating with government agencies
Team scheduling
Online learning curriculum development
Supervising experience
Bachelor's degree
Corporate training program coordination
Instructor-led training (training delivery method)
Leading team collaboration initiatives
E-learning platforms
Online education instructional development
Educational content composition projects

Full Job Description

Program Manager/Training Lead

Employment Type: Full Time

Department: Project Management

Here at CGS, we are seeking a Program Manger/Training Lead to assist with the design, development, and delivery of training for internal and external audiences for a government client.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

Review draft Training Plans and collaborate with the transformation readiness team to finalize.
Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan, and summarized above. The system integrator will provide test scenarios and myVCF system screenshots to inform the training materials.
Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review, claim administration, quality control, and payment. The content for these training modules will be provided by VCF subject matter experts. These same experts will co-deliver the training with the support of this vendor training team. This training, which will be delivered as instructor led, in-person, and virtually, will be delivered to approximately 10-75 VCF staff members, depending on the subject matter of the training.
Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles necessary to inform and educate the public, law firms, and VCF staff about VCF Transformation and the related process and system changes.
In partnership with the VCF team and the system integrator, provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes. The selected vendor will work with the VCF Transformation Readiness Team to determine the overall training schedule and timeline
Design and develop myVCF system training using training materials delivered by the myVCF System Integrator.
Design and develop communication materials for internal and external audiences. Support the design and development of internal and external communications as directed by the VCF. This includes development of PowerPoints, handouts, and supporting the planning and execution of focus groups.
Submit for approval by VCF all communications and training materials and track the materials through the approval process to ensure that they are appropriately prioritized, and any necessary adjustments are made.

Qualifications:

Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules
Minimum of 5 years’ experience developing training for clients
Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership
Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables
Bachelor’s degree in a relevant field required
Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes
Experience with Salesforce preferred
Must have experience using Adobe Captivate for training development
Ability to obtain a Public Trust clearance.
Must be a United States citizen.

Our commitment

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: [email protected]

#CJ

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

technical support manager jobs in miami, fl

Program Manager/Training Lead

Customer Support and Training Manager

Help Desk Lead

Technical Incident Manager

Field Support / Desk - Side Support Lead

Help Desk Lead

AI Adoption Lead

Customer Enablement Manager

GTM Enablement Manager

TOC Support - Services Technology Systems Manager – FIFA World Cup 26™ | Miami - Match Day Only

Customer Service Account Manager

IT Service Desk Queue Manager

Service Desk Supervisor

TOC Support - Services Technology Systems Manager – FIFA World Cup 26™ | Miami - Match Day Only

Help Desk Lead

Help Desk Lead - Mid

Onshore Oracle Field Service Lead

Lead Clinical Consultant (BILINGUAL: Spanish and English with Emphasis in Medical Imaging Device technical support)

NOC Lead

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