Top 351 Training & quality manager (remote) Jobs in Miami, Fl

Manager, Contact Center Training
University of Miami —Medley, FL
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
QA SPECIALIST, LHIS
Lakeview Household Insurance Solutions —Coral Gables, FL
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Analysis skills
Adoption Advocate
Citrus Family Care Network —Miami, FL
- $48,000 - $50,000 a year
- Full-time
- Hybrid work
- Background check
- Master's degree
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Network/Systems Engineer
Confidential —Miami Lakes, FL
- $67,500 - $72,500 a year
- Full-time
- Background check
- School experience
- Classroom
- Paid holidays
- Health insurance
Quick Apply
Cyber Manager - Technology Resilience FDE
Deloitte —Miami, FL
- $155,600 - $306,800 a year
- Full-time
- Azure
- Computer Science
- Up to 50% travel
QI Coordinator
Citrus Family Care Network —Miami, FL
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Field Service Technician - Gainesville/Jacksonville FL
Getinge —Miami, FL
- $34 - $42 an hour
- Full-time
- Computer literacy
- Mid-level
- Windows
- Commuter assistance
- Disability insurance
VP of Sales
Advanced Roofing Inc —Miami, FL
- $250,000 - $300,000 a year
- Full-time
- Background check
- 18 years or older
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
Area Supervisor/ Supervisor de area (Kendall)
Florida Preferred Group —Miami, FL
- From $19 an hour
- Full-time
- Hybrid work
- Spanish
- Inventory management
- Computer literacy
- Health insurance
- 401(k)
Quick Apply
13d
QUALITY ASSURANCE TESTER II
Palco —Miami, FL
- Remote
- Writing skills
- SQL
- Analysis skills
- Paid training
- AD&D insurance
Senior Manager, Medical Education (United REMOTE)
Cordis —Miami Lakes, FL
- Full-time
- Remote
- 11+ years
- Education
- Bachelor's degree
VIP Manager - Training & Onboarding
Hard Rock Digital —Hollywood, FL
- Full-time
- Hybrid work
- Microsoft Excel
- Public speaking
- Mid-level
Quick Apply
Senior Business Travel Consultant - GDS - Remote
Perk —Fort Lauderdale, FL
- $58,000 - $72,000 a year
- Full-time
- Hybrid work
- English
- Travel
- Mentoring
- Paid parental leave
- Health savings account
Economic Justice Program Manager
Catalyst Miami Inc —Miami, FL
- $61,000 - $65,000 a year
- Weekends as needed
- Office
- Bachelor's degree
- Travel
Quick Apply
SNAP® Case Manager
Lutheran Services Florida —Miami, FL
- Evenings as needed
- Background check
- Mid-level
- Office
- Paid holidays
- Loan repayment program
Quick Apply
Medical Records Technician (ROI)
US Veterans Health Administration —Miami, FL
- $48,361 - $62,869 a year
- Part-time
- Background check
- High school
- Writing skills
- Paid parental leave
- Paid holidays
10d
Contract Management System Specialist
Virgin Hotels Home Office —Miami, FL
- Temporary
- Remote
- US work authorization
- Entry level
Quick Apply
14d
Solution Implementation Lead (Connected Devices)
IQVIA —Miami, FL
- $88,600 - $246,600 a year
- Full-time
- Remote
- Bachelor's degree
- Travel
- Experience equivalent to degree accepted
- Work from home
Manager, Quality Assurance
University of Miami —Miami, FL
- Full-time
- Remote
- Microsoft Excel
- Management
- 5 years
- Health insurance
- Dental insurance
Administrative Officer
U.S. Agency for Global Media —Miami, FL
- $133,953 - $174,144 a year
- Online Application
- Background check
- Writing skills
- Pass drug screening
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Manager, Contact Center Training

University of Miami -
Medley, FL

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance

Qualifications

Bachelor's degree

Full Job Description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .

The University of Miami/UHealth Department of UHealth Connect has an exciting Full Time opportunity for a Manager, Contact Center Training position to work remotely.

Core Job Summary

The Manager, Contact Center Training leads the development and execution of training programs for UHealthConnect, supporting the continued centralization and expansion of patient access services. This role provides strategic direction and ensures alignment of training across enterprise operations, including scheduling, registration, and other patient-facing functions.

The incumbent drives standardized, end-to-end training solutions that support key performance metrics and incorporate industry best practices across customer service, contact handling, Epic EMR, NICE CXone, Kyruus Health, and workforce systems. Training programs are designed to support a fully remote workforce while promoting consistency, efficiency, and a high-quality patient experience.

This role integrates training with operational workflows and partners with operational leadership and the Quality Management team to develop, optimize, and sustain training solutions that reinforce standard processes and enable continuous improvement.

Core Responsibilities

Collaborates with leadership to define and implement training strategies that support the integration and centralization of multiple lines of business within UHealthConnect, ensuring alignment with organizational priorities and performance goals.
Oversees the development, execution, and continuous improvement of enterprise-wide training programs for scheduling, registration, and other patient-facing services, ensuring consistency across workflows and service lines.
Leads the design and delivery of training curricula aligned to core systems and technologies, including Epic EMR, NICE CXone, Kyruus Health, and workforce management tools, ensuring effective adoption and utilization.
Designs and oversees training programs for a fully remote workforce, leveraging virtual facilitation techniques to ensure effective delivery, engagement, and knowledge retention across distributed teams.
Develops and implements online, self-paced, and self-directed training modules, including e-learning and simulation-based content, to support scalable learning and independent skill development.
Establishes and maintains scalable training frameworks that support onboarding, cross-training, and ongoing education, promoting workforce flexibility and operational efficiency across multiple service lines.
Supervises and develops training staff, providing leadership, coaching, and performance management to maintain a high-performing and cohesive training team.
Partners with operational leadership, project teams, and subject matter experts to translate workflows, system enhancements, and business processes into standardized training content and learning solutions.
Oversees training readiness for system implementations, workflow updates, and organizational initiatives, coordinating virtual training delivery, simulations, and end-user support to ensure successful adoption.
Collaborates with the Quality Management (QM) team to incorporate performance insights into training enhancements and ensures training programs reinforce standardized documentation practices and system utilization.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policies and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications
Bachelor’s degree in relevant field required
Minimum 5 years of relevant experience required

Knowledge, Skills and Abilities:

Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness.
Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change.
Financial Oversight: Knowledge of financial operations and management.
Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

Apply Now

Refine Your Search

training & quality manager (remote) jobs in miami, fl

Manager, Contact Center Training

QA SPECIALIST, LHIS

Adoption Advocate

Network/Systems Engineer

Cyber Manager - Technology Resilience FDE

QI Coordinator

Field Service Technician - Gainesville/Jacksonville FL

VP of Sales

Area Supervisor/ Supervisor de area (Kendall)

QUALITY ASSURANCE TESTER II

Senior Manager, Medical Education (United REMOTE)

VIP Manager - Training & Onboarding

Senior Business Travel Consultant - GDS - Remote

Economic Justice Program Manager

SNAP® Case Manager

Medical Records Technician (ROI)

Contract Management System Specialist

Solution Implementation Lead (Connected Devices)

Manager, Quality Assurance

Administrative Officer

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