Top 201 Guest service agent Jobs in Miami Beach, Fl

Guest Services Agent
the goodtime hotel —Miami Beach, FL
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Services Agent
Hotel Continental Tapestry by Hilton —Miami Beach, FL
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Front Desk Agent
The Gale South Beach —Miami Beach, FL
- $20 an hour
- Part-time
- Computer literacy
- Basic math
- Hotel
Quick Apply
Front Desk Agent Part Time
FirstService Residential —Miami Beach, FL
- $21.50 an hour
- Extended hours
- Computer literacy
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
KW Property Management LLC —Miami Beach, FL
- $22 an hour
- High school diploma or GED
- Driver's License
- Organizational skills
Quick Apply
Front Desk Agent
Marriott Vacation Club, South Beach —Miami, FL
- $19.30 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Ability to sit for extended periods
- Health insurance
- Dental insurance
14d
Front Desk Agent
Marriott Vacation Club - South Beach —Miami Beach, FL
- $19.30 an hour
- Weekends as needed
- Background check
- Spanish
- English
- Health savings account
- Health insurance
Quick Apply
14d
Front Desk Agent
Nobu Hotel Miami Beach —Miami Beach, FL
- Weekends as needed
- Background check
- Pass drug screening
- Hotel
- Health insurance
- Dental insurance
Front Office | Guest Service Agent
Fontainebleau Florida Hotel, LLC —Miami Beach, FL
- Full-time
- Bilingual
- Hotel
- High school diploma or GED
Front Desk Agent
Sonesta —Miami Beach, FL
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
Spa Front Desk Agent - Nobu Eden Roc Miami Beach
Arch Amenities Group —Miami Beach, FL
- $17 - $25 an hour
- Weekends as needed
- Residential
- Ability to climb stairs
- High school diploma or GED
Quick Apply
Front Desk Agent (Various Shifts Available)
Casa Hotels Group —Miami Beach, FL
- $17 an hour
- Weekends as needed
- Spanish
- English
- Hotel
- Flexible schedule
Quick Apply
Front Desk Agent
Royal Palm South Beach Miami, a Tribute Portfolio Resort —Miami Beach, FL
- Weekends as needed
- Background check
- Pass drug screening
- Hotel
- Health insurance
- Dental insurance
Reservations Agent-1
Royal Palm South Beach Miami, a Tribute Portfolio Resort —Miami Beach, FL
- Weekends as needed
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Front Desk Agent
Sofi Management Group Inc —Miami Beach, FL
- Part-time
- Hotel
- Organizational skills
- Communication skills
Quick Apply
Downtown Miami Front Desk Agent
NFC Amenity Management —Miami, FL
- $17 an hour
- Part-time
- Office
- US work authorization
- Entry level
- Paid training
- Disability insurance
Quick Apply
Guest Services Agent
Hampton Inn & Suites by Hilton - Miami Brickell Downtown —Miami, FL
- $16 - $18 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- US work authorization
- Paid training
Quick Apply
Front Desk Agent - Overnight
Luxury Condo Miami Beach —Miami Beach, FL
- $19 - $21 an hour
- Overnight shift
- Bilingual
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
7d
Front Desk Agent
Mondrian South Beach —Miami Beach, FL
- Full-time
- Computer literacy
- Basic math
- Hotel
Quick Apply
5d
Brickell - Front Desk Agent
NFC Amenity Management —Miami, FL
- $17 an hour
- Part-time
- US work authorization
- Entry level
- Paid training
- Disability insurance
Quick Apply

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guest service agent jobs near miami beach, fl

Guest Services Agent

the goodtime hotel -
Miami Beach, FL

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Job Details

Full-time

Qualifications

Computer operation
Confidential information handling
Hotel policy compliance
Computer literacy
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

the goodtime hotel is a newly developed mixed-use project designed Morris Adjmi and Ken Fulk offering over 45,000 SF of ground floor and retail opportunities in the heart of Miami Beach. The modern, expansive storefronts can accommodate configurations ranging from 500 to 5,000+ SF of purpose-built retail space with frontages along Washington Ave., 6th St. and 7th St. - providing unparalleled branding exposure to the millions of tourists who visit Miami each year.

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

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