Top 67 Hotel front office manager Jobs in Miami Beach, Fl

Director of Front Office
the goodtime hotel —Miami Beach, FL
- Full-time
- Microsoft Word
- Hotel
- Front desk
2d
Assist. Director Front Office
The Elser Hotel & Residences —Miami, FL
- Full-time
- Word processing
- Windows
- Residential
Front Desk Agent - Oceanside Hotel
South Beach Group Hotels —Miami Beach, FL
- From $17.50 an hour
- Weekends as needed
- Bilingual
- Writing skills
- Office
Quick Apply
Front Office Manager
Aloft Hotel Miami Aventura —Miami, FL
- Mid-level
- Hotel
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
9d
Front Office Manager
Gale Hotels —Miami, FL
- Weekends as needed
- Mid-level
- Organizational skills
- Leadership
Quick Apply
Esme Hotel Overnight Front Desk Agent
Think Hospitality —Miami Beach, FL
- $20 - $22 an hour
- Overnight shift
- Mid-level
- Hotel
Quick Apply
Front Desk Manager
SHERATON MIAMI AIRPORT HOTEL —Miami, FL
- $52,000 - $60,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Hotel
Quick Apply
Front Office Manager - Miami Beach Hotel Group
South Beach Group Hotels —Miami Beach, FL
- $52,000 - $72,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Office
Quick Apply
Front Desk Agent - Whitelaw Hotel
South Beach Group Hotels —Miami Beach, FL
- From $17.50 an hour
- Weekends as needed
- Bilingual
- Writing skills
- Office
Quick Apply
Front Desk Agent - Croydon Hotel
South Beach Group Hotels —Miami Beach, FL
- From $17.50 an hour
- Weekends as needed
- Bilingual
- Writing skills
- Office
Quick Apply
Overnight Front Office Manager - Signia by Hilton Diplomat Beach Resort
Hilton —Hollywood, FL
- Overnight shift
- Mid-level
- Resort
- Paid parental leave
- Employee stock purchase plan
Front Desk Manager
Marriott International, Inc —Miami, FL
- $54,000 - $69,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
5d
Front Desk Supervisor
Sonesta —Miami Beach, FL
- $25 an hour
- Weekends as needed
- Basic math
- Mid-level
- Hotel
- Paid parental leave
- Health savings account
3d
Front Desk Agent - Chesterfield Hotel
South Beach Group Hotels —Miami Beach, FL
- From $17.50 an hour
- Weekends as needed
- Bilingual
- Writing skills
- Office
Quick Apply
Esme Hotel Front Desk Agent
Think Hospitality —Miami Beach, FL
- $18 - $19 an hour
- Weekends as needed
- Hotel
- Accounting
- Organizational skills
Quick Apply
Front Desk Agent - Shelley Hotel
South Beach Group Hotels —Miami Beach, FL
- From $17.50 an hour
- Weekends as needed
- Bilingual
- Writing skills
- Office
Quick Apply
Assistant Front Office Manager
JW Marriott Miami —Miami, FL
- Up to $55,000 a year
- Full-time
- Mid-level
- Hotel
- Mentoring
- Travel reimbursement
- Paid holidays
Quick Apply
Reservations Agent
Grand Beach Hotel Miami Beach —Miami Beach, FL
- Weekends as needed
- Communication skills
- Entry level
Quick Apply
Director of Rooms
Rebel Hotel Company —Miami Beach, FL
- $85,000 - $90,000 a year
- Full-time
- Hotel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Overnight Front Desk Agent - Riviera Hotel
South Beach Group Hotels —Miami Beach, FL
- From $19.50 an hour
- Weekends as needed
- Bilingual
- Writing skills
- Office
Quick Apply

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Director of Front Office

the goodtime hotel -
Miami Beach, FL

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Microsoft Word
Computer operation
Staff supervision
Confidential information handling
Efficiency improvement
Managing hospitality teams
Front desk
Data analysis software

Full Job Description

Compensation Type: Yearly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

the goodtime hotel is a newly developed mixed-use project designed Morris Adjmi and Ken Fulk offering over 45,000 SF of ground floor and retail opportunities in the heart of Miami Beach. The modern, expansive storefronts can accommodate configurations ranging from 500 to 5,000+ SF of purpose-built retail space with frontages along Washington Ave., 6th St. and 7th St. - providing unparalleled branding exposure to the millions of tourists who visit Miami each year.

Overview:

The Director of Front Office is responsible for ensuring the operation of Guest Services, Valet, and Front Desk service in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees. This position will also be a liaison to leased restaurant and retail operations that are based in the hotel.

Responsibilities:

Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all assigned personnel according to hotel standards.
Prepare and conduct all front-of-house interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures.
Develop employee morale and ensure training of Rooms Division personnel.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
Ensure sign off of all Service Standards by Position competencies for Rooms division managers.
Monitor completion of the Service Standards by Position Training Checklists for hourly staff.
Monitor oversold dates to ensure the maximization of rooms revenue.
Tour rooms operating departments daily, greeting employees and soliciting feedback.
Ensure compliance effective training according to Highgate Hotel standards.
Attend daily and monthly meetings.
Monitor and support Hyatt programs such as GEM and Gold Passport.
Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism.
Monitor and ensure compliance with SOP’s.
Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc.
Conduct weekly meeting, including a monthly financial review.
Perform performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees.
Monitor labor expenses through schedule approval process and ensure budgeted productivity.
Prepare department heads for succession through development of their need areas.
Prepare the Rooms Division annual budget, Communications and Other Income.
Participate in required M.O.D. program as scheduled.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Monitor proper operation Synergy MMS and ensure proper internal and external follow up to requests.
Assist in preparation of revenue and occupancy forecasting.
Efficiently and professionally communicate with hotel staff.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs.
Monitor all V.I.P.'s, special guests and requests.

Qualifications:

At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience.
Previous Front Office management experience is required.
Must be proficient in MS Excel and MS Word.
Long hours sometimes required.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.

Apply Now

Refine Your Search

hotel front office manager jobs in miami beach, fl

Director of Front Office

Assist. Director Front Office

Front Desk Agent - Oceanside Hotel

Front Office Manager

Front Office Manager

Esme Hotel Overnight Front Desk Agent

Front Desk Manager

Front Office Manager - Miami Beach Hotel Group

Front Desk Agent - Whitelaw Hotel

Front Desk Agent - Croydon Hotel

Overnight Front Office Manager - Signia by Hilton Diplomat Beach Resort

Front Desk Manager

Front Desk Supervisor

Front Desk Agent - Chesterfield Hotel

Esme Hotel Front Desk Agent

Front Desk Agent - Shelley Hotel

Assistant Front Office Manager

Reservations Agent

Director of Rooms

Overnight Front Desk Agent - Riviera Hotel

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