Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
Title: Coordinator – Backstage Experience/ Part-Time
Our backstage teams have a leading role in the service experience the artists and touring personnel have at our venues. The extent to which we recognize our crew members for service well done, is the extent to which they will care not only for our Artists and touring personnel, but for each other.
WHAT THIS ROLE WILL DO
Live Nation is seeking a Backstage Experience Coordinator for the Fillmore Miami Beach at the Jackie Gleason Theater. The position will report to both venue General Manager and Production Manager. The Backstage Experience Coordinator (BEC) will be responsible for administering various Live Nation and venue designed programs to support local production & touring personnel. The Backstage Experience Coordinator will help to maintain back of house expectations & backstage division-wide goals while ensuring that our Artist/Crew Commitment is met or exceeded. This role will act as a hospitality focused position ensuring a phenomenal experience for touring personnel backstage. This is a part-time, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.
Job Functions:
- The Backstage Experience Coordinator will maintain back-of-house hospitality expectations & backstage division-wide goals.
- Maintain a list of all hospitality inventories, i.e: bath towels, hand towels, toiletries, any venue-branded swag, table lamps, floor lamps, decor, etc., and organize supplies and where all supplies are kept.
- Make an overview of the season schedule to come up with ideas for food trucks, activities, etc., to get approval from the GM and get them booked well in advance.
- Create a high-quality backstage atmosphere that is warm and welcoming to everyone.
- Ensure all areas are clean, set, warm, and welcoming.
- Work with Production to coordinate with local backstage catering to ensure the artists' rider requirements are met, and the culinary experience exceeds the artists’ and touring personnel’s expectations.
- Work with Production Managers & Catering Teams to help facilitate advances.
- Work directly with touring crews, acting as the main hospitality point of contact for tours on the day of the show.
- Oversee and assist Production Assistants in the shop, set-up, and maintenance of hospitality in all necessary areas.
- Where possible, wash, dry, and fold laundry as well as hand and bath towels. The Backstage Experience Coordinator will periodically check dressing rooms throughout the day to tidy up (or assign a porter to complete this task).
- Show CARE by participating in the venue’s sustainability program, which could include implementing programs that conserve resources/prevent waste, such as sorting waste and collecting recycling and educating the bands about our efforts.
- Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team, Production & Venue GM.
- Maintain running knowledge of local services, excursions, and restaurants to offer tours.
- Research best practices and collaborate with the Artist Services team & Venue GM to develop venue opportunities to increase engagement and Artist/Crew satisfaction.
- Pre and post show walk-through with checklist to make ready all backstage areas.
- Create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.
WHAT THIS PERSON WILL BRING
Qualifications:
- Must be able to maintain composure around high-profile artists/guests and work in an often hectic and loud environment.
- Extreme attention to detail is needed.
- Must have strong organizational, time management and multi-tasking skills.
- Must be passionate about providing genuine hospitality to everyone backstage.
- Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Canva, Adobe).
- Possess a positive outlook, strong communication skills and the ability to engage others.
- Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
- Must be able to complete job independently and work within a team.
- Must be able to take detailed direction and corrective feedback.
- 1 years' plus of backstage/production/hospitality experience.
- 2-3 years’ plus of work experience in a comparable role.
- 1-2 years’ plus of leadership experience.
- Has a natural interest in helping others and a heart for service.
- Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
- Must be able to lift 30 lbs. using proper lifting techniques.
- Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.
- Public speaking or meeting facilitation skills is a plus.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
