Top 21 Call center supervisor Jobs in Miami Fl

Supervisor, Contact Center (H)
University of Miami —Medley, FL
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
Customer Service Call Center Manager
Phoenix American Warranty Company Inc —Miami, FL
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Supervisor, Medication Adherence
Chen Medical Associates —Miami, FL
- $22.00 - $31.42 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Opportunities for advancement
Direct-to-Consumer Sales Supervisor - Miami, FL
UnitedHealthcare —Miami, FL
- $50,000 - $115,000 a year
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Supervisor, Claims Call Center
Independent Living Systems —Miami, FL
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
Quick Apply
Manager, Customer Service I
Chewy —Hollywood, FL
- Full-time
- Mid-level
- Travel
- Mentoring
Sr. Manager, Business Operations (Contact Center)
University of Miami —Medley, FL
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Recruiting
- Health insurance
- Dental insurance
Manager, Customer Service II
Chewy —Hollywood, FL
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
Manager, Contact Center Training
University of Miami —Medley, FL
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
Guest Compliance Manager
Windstar Cruises —Miami, FL
- Full-time
- 3 years
- Senior level
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
8d
Contact Center Operations and Transformation Functional Manager
Deloitte —Miami, FL
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
13d
CC Supervisor
Del Toro Insurance —Miami, FL
- Full-time
- Mid-level
- Recruiting
- Leadership
Quick Apply
Enterprise Voice & Contact Center Manager
Vacatia —Fort Lauderdale, FL
- Full-time
- Hybrid work
- 5 years
- Organizational skills
- Senior level
Quick Apply
8d
Collections Operations and Analytics Supervisor
TROPICAL FINANCIAL CREDIT UNION —Miramar, FL
- Full-time
- Spanish
- Ability to walk for extended periods
- English
- Profit sharing
- Paid holidays
Quick Apply
Service Desk Manager
Lennar —Miami, FL
- Full-time
- 5 years
- Office
- Supervising experience
- Paid parental leave
- Health insurance
Customer Experience & Service Transformation Advisory Manager
Accenture —Miami, FL
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Strategic Sales Manager
Crisp Recruit —Miami, FL
- $2,000 - $2,500 a month
- Call employer
- Remote
- Spanish
- English
- 3 years
- Paid holidays
- Paid time off
Contact Center Strategy, Growth, and Transformation Manager
Deloitte —Miami, FL
- $134,500 - $265,100 a year
- Full-time
- Up to 50% travel
- Mid-level
- Bachelor's degree
8d
Call Center Manager
WM —Davie, FL
- Full-time
- Marketing
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Senior Field Manager - Ft. Lauderdale
Renuity —Fort Lauderdale, FL
- Full-time
- Inventory management
- Customer service
- Bachelor's degree
Quick Apply
14d

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Supervisor, Contact Center (H)

University of Miami -
Medley, FL

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance

Qualifications

Customer communication
Staff supervision
Managing teams in a customer support role
Formal training programs
High school diploma or GED
Team development
Business operations
Team motivation (leadership skill)
Teaching
Operations planning
Professional development training

Full Job Description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .

The University of Miami/UHealth Department of Uhealth Connect has an exciting opportunity for a Full Time Supervisor, Contact Center to work Remotely. The individual in this position is part of the UHealth Connect Contact center and will be responsible for supporting functions that assist in creating and driving a culture of empathy, service excellence and delivery of patient centered care that impacts the patient experience across the UHealth System. Our Department thrives on teamwork and collaboration, and we know our employees achieve the greatest results when they are working together for a common goal. The incumbent is responsible for supervising a team of contact center agents who are responsible for patient access and registration for the University of Miami Health System. Success in this position requires the ability to manage, motivate and encourage agents through positive communication and feedback. This role also requires being available to affect the entirety of the team's operations by effectively building call center culture according to our core values promoting and fostering an environment where staff feels a sense of “purpose, worthwhile work, and making a difference.

Core Responsibilities :

Supervises over the daily work flows of staff to ensure performance goals for customer satisfaction, quality, productivity, and key performance metrics are consistently met.
Monitors and analyzes quantitative service and productivity metrics (i.e. average speed to answer, abandon rate, service level, appointments scheduled, etc.)
Partners with Quality Assurance team to monitor and analyze team’s quality and patient satisfaction metrics (i.e. call monitoring for adherence, compliance of registration documentation, etc.).
Coordinates with Flight Control team to maximize staff productivity and availability within the contact center.
Collaborates with other internal teams to provide cross coverage activities in order to ensure that UHealth Connect meets customer expectations.
Assists the Patient Access Manager with planning, organizing and scheduling for the daily expected call service level, volumes of visits pending verification and authorization within 14 days of scheduled appointment, including same day appointments and add-on in office procedures for the UMMG Practice.
Ensures that appointments scheduled are accurate and payors meet time frame for authorization guidelines for financial clearance of appointment prior to patient’s arrival.
Communicates policy changes and all business operation updates to staff on a timely basis. Conducts department wide meetings to maintain two- way communication, problems solving, and relaying information
Supervises, orients, trains, evaluates and monitors on the job performance for staff responsible for verification of benefits, obtaining authorization and registration of insurance information in UChart.
Administers training programs for new hires and existing staff including refining and scheduling appropriate training sessions.
Uses best practice techniques to motivate and to encourage agents through positive communication and feedback. Develops contests, awards and themes that increase agents' loyalty, commitment, and focus.
Conducts formal performance reviews, including annual goal-setting/performance development plan, mid-year performance review, and final year- end performance review.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

High School Diploma or equivalent is required, Bachelor’s Degree in relevant field preferred

Minimum 4 years of relevant experience required

Knowledge, Skills and Attitudes:

Experience as change agent, motivator and influencer in a setting employing at least 50 people
Comfortable designing and delivering small and/or large group training
The ability to communicate effectively with all types of people at all levels is critical.
Ability to manage and coordinate the activities of other employees and ensure a high level of performance.
Excellent customer service skills.
Ability to maintain effective interpersonal relationships.
Commitment to the University’s core values.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop and train others.
Proficiency in computer software (i.e. Microsoft Office).

Any relevant education, certifications and/or work experience may be considered.

#LI-EL1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

Apply Now

Refine Your Search

call center supervisor jobs in miami fl

Supervisor, Contact Center (H)

Customer Service Call Center Manager

Supervisor, Medication Adherence

Direct-to-Consumer Sales Supervisor - Miami, FL

Supervisor, Claims Call Center

Manager, Customer Service I

Sr. Manager, Business Operations (Contact Center)

Manager, Customer Service II

Manager, Contact Center Training

Guest Compliance Manager

Contact Center Operations and Transformation Functional Manager

CC Supervisor

Enterprise Voice & Contact Center Manager

Collections Operations and Analytics Supervisor

Service Desk Manager

Customer Experience & Service Transformation Advisory Manager

Strategic Sales Manager

Contact Center Strategy, Growth, and Transformation Manager

Call Center Manager

Senior Field Manager - Ft. Lauderdale

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