Top 181 customer care manager Jobs in miami fl

Healthcare Customer Service Manager
Provider Network Solutions LLC —Miami, FL
- $56,000 - $59,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
2d
Client Services Associate (Front Desk / Hospitality)- Downtown Brickell Miami
Quest Workspaces —Miami, FL
- $25 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
8d
Client Advisor
Louis Vuitton —Miami, FL
- $22 - $30 an hour
- Part-time
- Communication skills
- Entry level
- Commercial
- Disability insurance
- Health insurance
Customer Success Manager
Modern AI —Miami, FL
- $80,000 - $140,000 a year
- Full-time
- Remote
- Research
- Mid-level
- 2 years
- Health insurance
Quick Apply
Client Success Manager - Fully Remote
Impact Clients —Miami, FL
- $8,000 - $12,000 a month
- Full-time
- Remote
- English
- Mid-level
- Mentoring
Quick Apply
Client Operations Manager I
Crafty —Miami, FL
- $70,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- Team management
- Quality control
- Health insurance
- Dental insurance
Quick Apply
12d
Customer Success Account Manager
Intermex Wire Transfer —Pinecrest, FL
- Weekends as needed
- Background check
- Spanish
- English
- Dental insurance
- Paid time off
Quick Apply
1d
Customer Success Account Manager
Intermex Wire Transfer —Kendall, FL
- Weekends as needed
- Background check
- Spanish
- English
- Dental insurance
- Paid time off
Quick Apply
6d
Customer Success Account Manager
Intermex Wire Transfer —South Miami, FL
- Weekends as needed
- Background check
- Spanish
- English
- Dental insurance
- Paid time off
Quick Apply
6d
Customer Success Account Manager
Intermex Wire Transfer —Doral, FL
- Weekends as needed
- Background check
- Spanish
- English
- Dental insurance
- Paid time off
Quick Apply
6d
Senior Manager, Business Tax Services - Private Clients
KPMG —Miami, FL
- Full-time
- CPA
- 8 years
- Bachelor's degree
- Disability insurance
- Health insurance
1d
Customer Success Manager
GoSprout —Miami, FL
- $67,000 - $75,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
2d
Assistant Store Manager - Customer Experience
PetSmart —Cutler, FL
- $25.17 - $37.76 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
Customer Operations Manager (Miami)
Pelico —Miami, FL
- Full-time
- Hybrid work
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
Client Relations Analyst
L.V. Group LLC —Coral Gables, FL
- $75,000 - $100,000 a year
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Experience Manager
Five Below Inc —Miami, FL
- Full-time
- Mid-level
- Travel
- Leadership
- Health insurance
Quick Apply
8d
Assistant Manager, Customer Operations
Gap —Miami, FL
- Weekends as needed
- Merchandising
- Mid-level
- Office
- Store discount
- Employee stock purchase plan
Patient Care Manager /Customer Service
Fyzical - Little River —Miami, FL
- $20 - $22 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Clinic
- Opportunities for advancement
Quick Apply
Client Service Representative
GoodVets —Coral Gables, FL
- $17 - $20 an hour
- Weekends as needed
- Windows
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
12d
Client Partner / Recruiting Business Development Manager
Olive Systems —Miami, FL
- $40,000 - $60,000 a year
- Part-time
- Remote
- English
- Mid-level
- Business development
- Flexible schedule
Quick Apply
8d

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customer care manager jobs near miami fl

Healthcare Customer Service Manager

Provider Network Solutions LLC -
Miami, FL

Quick Apply

Job Details

Full-time
$56,000 - $59,000 a year
2 days ago

Qualifications

Vendor relationship building
Foreign language proficiency
Microsoft Excel
Microsoft Outlook
Managing teams in a customer support role
Medical coding
High school diploma or GED
Insurance medical billing
Supervising experience
Team management
Task prioritization
Adobe Acrobat

Full Job Description

Description:

Position Summary

The Customer Service Manager is responsible for planning, coordinating and controlling the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Supports the customer service team to achieve department goals, according to the department’s Policies and Procedures in a TPA or health plan environment.

Duties and Responsibilities

Manage the Customer Service Department to ensure adequate staffing is available to handle call volume and that all agents log in and open the phone system on time.
Monitor call abandonment rates to ensure Health Plan compliance standards are consistently met.
Ensure Customer Service team adherence to PNS policies and procedures regarding eligibility information dissemination to providers.
Serve as the escalation point for resolving complex customer issues, including claim disputes, appeal processes, Health Plan concerns, and provider inquiries.
Train and mentor Customer Service Specialists to ensure high performance, compliance, and service excellence.
Oversee phone system operations and vendor relations (e.g., Nextiva) to maintain reliable communication infrastructure and ensure prompt issue resolution.
Ensure timely completion and submission of monthly phone reports to the Data Integrity team.
Act as liaison alongside Provider Servicing Coordinators to address and resolve issues from Health Plans and Providers.
Collaborate with the Provider Servicing Manager to evaluate and implement quarterly training programs that align with updates in Network, TPA, and healthcare business standards.
Monitor and ensure daily completion of the eligibility workflow, including the resolution of EDI errors related to eligibility review.
Report opening customer service tickets to department heads on Tuesdays and Thursdays, tracking resolution timeliness and accountability.
Supervise daily mailroom operations, including incoming and outgoing correspondence, ensuring compliance with clean desk policies and established procedures.
Supervise the EDI Specialist to ensure timely resolution of daily EDI errors across platforms including QuickCap, QNXT, and SDS.
Oversee additional EDI Specialist responsibilities to ensure department compliance with daily reporting and weekly rejection letter submissions.
Develop, maintain, and update Standard Operating Procedures (SOPs) to promote consistency, operational efficiency, and regulatory compliance across the department.

Requirements:

Knowledge

3 to 5 years of experience in management/supervisory position required
High school diploma
Knowledge in claims, medical billing, coding and collection required

Skills

Proficiency in Microsoft (Word, Excel, Adobe Acrobat, Internet and Outlook).
Fluency in English and Spanish (read, write and speak).
Strong Customer Service, problem solving and organizational skills.
Ability to handle a wide variety of priorities.
Self-starter and able to work independently.

Quick Apply

Refine Your Search

customer care manager jobs in miami fl

Healthcare Customer Service Manager

Client Services Associate (Front Desk / Hospitality)- Downtown Brickell Miami

Client Advisor

Customer Success Manager

Client Success Manager - Fully Remote

Client Operations Manager I

Customer Success Account Manager

Customer Success Account Manager

Customer Success Account Manager

Customer Success Account Manager

Senior Manager, Business Tax Services - Private Clients

Customer Success Manager

Assistant Store Manager - Customer Experience

Customer Operations Manager (Miami)

Client Relations Analyst

Customer Experience Manager

Assistant Manager, Customer Operations

Patient Care Manager /Customer Service

Client Service Representative

Client Partner / Recruiting Business Development Manager

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