Top 8 Deal desk analyst Jobs in Miami Fl

IT Service Desk Analyst II
BankUnited, N. A. —Miami Lakes, FL
- Extended hours
- Research
- Mid-level
- Windows
10d
Go To Market Operations Analyst
Quicknode —Hallandale Beach, FL
- $116,000 - $129,000 a year
- Full-time
- Remote
- Mid-level
- JavaScript
- Python
SECONDARY MARKET MANAGER
Ready Mortgage Lenders —Miami, FL
- Microsoft Outlook
- Research
- Mid-level
- 401(k)
- Paid time off
Principal Analyst, Pricing Governance & Operations
QAD, Inc. —Miami, FL
- $130,000 - $140,000 a year
- Full-time
- Remote
- 6 years
- Salesforce
- SQL
- Disability insurance
- Health insurance
Quick Apply
Commercial Finance Lead, Americas
Jacuzzi Group —Miami, FL
- Full-time
- Remote
- Mid-level
- Travel
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Director of PIPE and Structured Equity
Venture Equities —Miami, FL
- Full-time
- Hybrid work
- 7 years
- Writing skills
- Data analysis skills
Quick Apply
Director, PEPI - Technology Services CIO Domain
Alvarez & Marsal —Miami, FL
- $150,000 - $225,000 a year
- Oracle
- Mentoring
- Senior level
- AD&D insurance
- 401(k)
Director, PEPI - Technology Services CIO Domain
Alvarez and Marsal —Miami, FL
- $150,000 - $225,000 a year
- Full-time
- Oracle
- Mentoring
- Senior level
- AD&D insurance
- 401(k)

Discover related jobs

Based on your search for deal desk analyst jobs.

Proposal Manager (Municipal Bids & Contracts)
Coastal Waste & Recycling Inc. —Boca Raton, FL
Experience using Adobe InDesign, Canva, or similar graphic design tools is a plus. Analyze solicitation documents to develop proposal strategies that maximize…
8d
Contract Administrator
Confidential —Boca Raton, FL
Strong analytical and negotiation skills, with experience mitigating risks in construction contracts. A construction services organization is seeking a Contract…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Sr. Pricing & Deal Desk Analyst
O&M Halyard, Inc —Columbus, OH
Experience leveraging AI and automation tools to enhance pricing strategy, streamline deal desk workflows, and develop scalable financial solutions that drive…
$90,000 - $110,000 a year
Quick Apply
6d
Lead IP Coding Quality Analyst
The Ohio State University —Columbus, OH
Assist in coverage of the check in desk from assisting with answering more complex questions to coverage during vacancies. Basic knowledge of Microsoft Excel.
$18.37 - $23.99 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for deal desk analyst in miami fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

deal desk analyst jobs near miami fl

IT Service Desk Analyst II

BankUnited, N. A. -
Miami Lakes, FL

Apply Now

Job Details

10 days ago

Qualifications

Windows
Remote access software
SharePoint
Active Directory management

Full Job Description

SUMMARY: The IT Service Desk Analyst is responsible for responding to IT Service Desk incidents and requests received via phone or email and provides efficient service in support of PC's, software, printers and related peripheral devices and escalation of security issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ensures end user satisfaction by responding to calls, self-service tickets, emails, and chats to the Service Desk. Logs all end users questions and problems and tracks the same through to resolution within our ITSM tools (ServiceNow).
Ensures timely escalation of end user problems by documenting the impact to the end user and by assigning an appropriate severity and target resolution time
Analyze historical data to identify opportunities to document process flows and shift left. Partners with L2 support groups to implement shift left initiatives (i.e. L2 to L1 support, L1 to L0/Self-Service)
Uses communication skills in problem resolution with users; walking users through a series of steps to determine problems.
Provide network and computer technical support remotely
Evaluates, analyzes and documents trends and if necessary, implement corrective actions.
Offer support to other technicians and contractors as they troubleshoot and resolve end user and client issues.
Defines and creates processes and procedures.
Monitors, logs and reports service level breaches.
Use and grow our documentation knowledgebase to improve the consistency & effectiveness of service delivery across the team.
Attend collaboration meetings with internal team and other departments as required.
Support ServiceNow development for incident management, service catalog, request management, and/or knowledge management by drafting User Stories, performing user acceptance testing, and providing feedback via electronic communication and/or meetings.
Analyze recurring issues and user interactions for self-service opportunities, proactively recommending updates to knowledge articles, chatbot workflows, and automation solutions to improve efficiency, reduce repeat contacts, and enhance the end-user experience.
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
Adheres to Bank policies and procedures and completes required training.
Identifies and reports suspicious activity.

SKILLS:

Strong dedication to quality end user service and a working knowledge of enterprise-wide service delivery procedures
Strong verbal and written interpersonal and communication skills
Superior telephone etiquette and an ability to deal effectively with end users, vendors, peers, and management
Ability to independently identify, research and resolve issues
An assertive individual who can relate to people at all levels of an organization
Capability to work with peers in a team effort
Working knowledge of advanced networking concepts and troubleshooting steps
A well-organized and self-directed individual who can work with minimal amount of supervision
Good project management skills and the ability to organize work efficiently in addition to the capacity to work well under stress and time pressures
Ability to work a rotating on-call shift
Ability to work extended hours, weekends, and holidays pursuant with industry demands
Must have experience and good understanding of the following: Microsoft Active Directory, Microsoft SharePoint, Windows 7 / 10
Familiarity with the fundamental principles of ITIL / SLA
Working knowledge of enterprise network systems, including remote access systems such as VPN
Proficient in Microsoft Office and industry related software programs

QUALIFICATIONS:

Education

Bachelor's Degree in Information Technology or equivalent work experience and client support experience required.
Technology Infrastructure Library (ITIL)
CompTIA A+ and/or Network+ certification a plus
Preferred certifications in Microsoft operating systems or other applications as well as any other industry standard certifications

Experience

Minimum five (5) + years technology experience preferred with two to four (2-4) years as Client Support Analyst.
ServiceNow management tool experience a plus
Knowledge Management experience
Understanding of virtual systems, including virtual servers and workstations
Experience with banking industry applications i.e. Core banking platform(Fiserv)
Use of remote support applications

Additional Information

Candidates residing in locations within BankUnited's footprint may be given preference.

Apply Now

Refine Your Search

deal desk analyst jobs in miami fl

IT Service Desk Analyst II

Go To Market Operations Analyst

SECONDARY MARKET MANAGER

Principal Analyst, Pricing Governance & Operations

Commercial Finance Lead, Americas

Director of PIPE and Structured Equity

Director, PEPI - Technology Services CIO Domain

Director, PEPI - Technology Services CIO Domain

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for deal desk analyst in miami fl

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected