Top 416 Director of customer experience Jobs in Miami Fl

Senior Director of Operations, Jackson Memorial Hospital, Full Time, Days
Jackson Health System —Miami, FL
- $180,000 - $200,000 a year
- Full-time
- 7 years
- Management
- OSHA
- Health insurance
- Dental insurance
Quick Apply
Associate Director of Customer Success (Remote)
UpsideHom, Inc. —Fort Lauderdale, FL
- $115,000 - $130,000 a year
- Full-time
- Remote
- 6 years
- Travel
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Director of Rooms
Hyatt Centric Las Olas —Fort Lauderdale, FL
- Full-time
- Background check
- Sales
- Pass drug screening
Quick Apply
3d
Director of Customer Success Operations
Securly —Miami, FL
- Up to $165,000 a year
- Full-time
- Remote
- System design
- Recruiting
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
14d
Director of Product Management, Emphasys PHA
Aquila Software Group —Pembroke Pines, FL
- Remote
- Product management
- Senior level
- Leadership
Quick Apply
12d
Division Director of Communications
Hialeah —Hialeah, FL
- $50,000 - $300,000 a year
- Weekends as needed
- Marketing
- Office
- Driver's License
Director of Activities
Miami Healthcare Facility —Miami Beach, FL
- Full-time
- Nursing home
- Mid-level
- 3 years
- Paid time off
Quick Apply
Senior Director, Mission United - Hybrid
United Way Miami Inc —Miami, FL
- $85,746.00 - $103,522.16 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Wellness program
- AD&D insurance
Quick Apply
12h
Sr. Director, Organizational Effectiveness
Royal Caribbean Group —Miami, FL
- Analysis skills
- Contracts
- Budgeting
Director, Travel Agency Partnerships
Upgrade —Miami, FL
- Weekends as needed
- Remote
- Spanish
- English
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Regional Director of Operations
Vitana Pediatric & Orthodontic Partners —Plantation, FL
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- Dental office
- Management
- Driver's License
- Tuition reimbursement
- Paid time off
Quick Apply
Director Asset Protection
Walgreens —Miramar, FL
- $103,900 - $176,600 a year
- Full-time
- Microsoft Word
- Computer literacy
- HIPAA
4d
Director of Leasing
Turnberry SCM Company LLC —Aventura, FL
- Full-time
- 7 years
- Merchandising
- Bachelor's degree
Director of Partner Success (USA)
PurposeMed —Miami, FL
- $140,000 - $180,000 a year
- Full-time
- Remote
- Travel
- Contracts
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Director of Resident Experience & Lifestyle
Sentral —Fort Lauderdale, FL
- $75,000 - $80,000 a year
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Residential
- Health savings account
- Paid holidays
Quick Apply
Director of Operations
FirstService Residential —Miami, FL
- $80,000 a year
- Weekends as needed
- 5 years
- Writing skills
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Director of Email
Blue Compass RV —Fort Lauderdale, FL
- $150,000 a year
- Email
- 7 years
- Office
- Analysis skills
Quick Apply
Regional Director
Advenir Azora Living LLC —Fort Lauderdale, FL
- $135,000 - $140,000 a year
- Full-time
- 7 years
- Finance
- Bachelor's degree
Quick Apply
Director of Contracts
Defense & Development Enterprises LLC —Fort Lauderdale, FL
- $84,680.35 - $101,980.64 a year
- Full-time
- Office
- Bachelor's degree
- In-person
- Disability insurance
- Health insurance
Quick Apply
7d
Director of Production (Manufacturing)
EAM Worldwide —Miami, FL
- Full-time
- Spanish
- 5 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply

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Senior Director of Operations, Jackson Memorial Hospital, Full Time, Days

Jackson Health System
Miami, FL

Quick Apply

Job Details

Full-time
$180,000 - $200,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Management
Operations management
Master's degree
Bachelor's degree
Leadership
General management
Marketing

Full Job Description

Senior Director of Operations, Jackson Memorial Hospital, Full Time, Days

Jackson Memorial Hospital

Department: Jackson Memorial Hospital Administration

Address: 1611 NW 12th Ave, Miami, Florida, 33136

Shift details: Full-Time, Days

Why Jackson:

Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a beacon of medical excellence and community care for more than a century. Throughout its rich and storied history, Jackson Memorial – located in the heart of the City of Miami – has been ground zero for some of the world’s greatest medical breakthroughs and important moments in South Florida. We’ve grown into one of the nation’s largest public hospitals, and one of the few that is also a world-class academic medical center with a proud mission and proven success. Jackson Memorial is an accredited, tertiary teaching hospital with 1,500 licensed beds, where nearly every medical specialty is provided by some of the world’s most skilled and highly regarded multidisciplinary team of healthcare professionals.

Position Summary:

The Senior Director of Operations for Jackson Memorial Hospital provides strategic and operational leadership over JMH campus. This role is accountable for optimizing operational performance in building services, environmental services (EVS), food and nutrition, plant operations, and transportation functions in support of patient care. A critical leader, the Senior Director drives process improvement, staff engagement, and cross-functional collaboration to ensure that operations are efficient, compliant, and aligned with institutional goals.

Key Responsibilities:

Strategic Planning and Performance Improvement

Identify opportunities for systems-level improvements across designated services, using data-driven evaluations to inform resource allocation, service enhancement, and workflow redesign. Define and monitor key performance indicators (KPIs), ensuring continuous improvement in cost-effectiveness, regulatory readiness, and customer experience. Lead the execution of strategic initiatives that align operations with broader organizational goals and evolving care models.

Team Development and Operational Accountability

Supervise operational leadership and frontline teams across departments; provide coaching, performance evaluation, and opportunities for career development. Promote a culture of engagement, compliance, accountability, and service excellence among employees. Lead recruitment and retention efforts, including the design and execution of employee engagement strategies.

Regulatory Compliance and Risk Management

Ensure facility readiness and operations in compliance with local, state, and federal regulations—including Joint Commission, AHCA, OSHA, and infection control standards. Maintain documentation, audit response protocols, and emergency preparedness plans to support ongoing accreditation and inspection readiness.

Communication and Stakeholder Coordination

Act as a liaison between operations and other internal departments—including Facilities, Finance, Human Resources, and Patient Experience—to align goals and resolve issues. Facilitate transparent communication with executive leadership on operational risks, achievements, and improvement priorities.

Financial Stewardship

Develop and manage annual capital and operating budgets for non-clinical services within the service areas. Monitor productivity, cost performance, and asset utilization to support fiscal responsibility and long-term sustainability.

Other Responsibilities

Represent JMH Operations in strategic planning meetings, leadership forums, and system-wide improvement efforts.

Perform other responsibilities as assigned to support growth and operational excellence.

Qualifications:

Required Education and Experience

Generally requires 7 to 10 years of related experience.
Leadership experience is required.
Bachelor's degree in related field is required.
Master's degree is strongly preferred.

Preferred Qualifications

Experience working in an academic medical center or public healthcare system.

Core Competencies

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Skill in monitoring/assessing the performance to make improvements or take corrective action. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to plan, implement, and evaluate programs.
Ability to establish goals and objectives.
Ability to recognize, analyze, and solve a variety of problems.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Job Type: Full-time

Pay: $180,000.00 - $200,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Operations management: 1 year (Preferred)

Ability to Commute:

Miami, FL (Preferred)

Ability to Relocate:

Miami, FL: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

director of customer experience jobs in miami fl

Senior Director of Operations, Jackson Memorial Hospital, Full Time, Days

Associate Director of Customer Success (Remote)

Director of Rooms

Director of Customer Success Operations

Director of Product Management, Emphasys PHA

Division Director of Communications

Director of Activities

Senior Director, Mission United - Hybrid

Sr. Director, Organizational Effectiveness

Director, Travel Agency Partnerships

Regional Director of Operations

Director Asset Protection

Director of Leasing

Director of Partner Success (USA)

Director of Resident Experience & Lifestyle

Director of Operations

Director of Email

Regional Director

Director of Contracts

Director of Production (Manufacturing)

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