Top 635 Director of customer success Jobs in Miami Fl

Director of Operations
Marriott International, Inc —Bal Harbour, FL
- $131,000 - $177,450 a year
- Full-time
- Sales
- Hotel
- Bachelor's degree
Recruiter
Platinum Fundraising —Fort Lauderdale, FL
- $29.00 - $32.19 an hour
- Full-time
- Office
- 3 years
- Bachelor's degree
- Paid training
- Health savings account
Quick Apply
13d
Sales Director - Audio Visual, Event Technology
Pinnacle Live —Miami, FL
- Writing skills
- 3 years
- Hotel
- Dental insurance
- Paid time off
Quick Apply
Director, Integrated Land Base & Digital Marketing
Seminole Hard Rock Support Services —Davie, FL
- Full-time
- Hospitality
- Continuous improvement
- Mentoring
Quick Apply
Director, Product Management
Seminole Hard Rock Support Services —Davie, FL
- Full-time
- 8 years
- Product management
- Mentoring
Quick Apply
Regional Director In-Home Sales
Blinds To Go —Coral Gables, FL
- $80,000 - $100,000 a year
- Full-time
- Bachelor's degree
- Recruiting
- Business Administration
- Health insurance
- Dental insurance
Quick Apply
11d
Ecommerce Project Manager
Hard Rock International —Davie, FL
- Full-time
- Inventory management
- Salesforce
- Merchandising
Quick Apply
Officer, Student Finance
FVI School of Nursing and Technology —Miramar, FL
- $52,000 - $58,000 a year
- Full-time
- School experience
- Spanish
- English
- Paid holidays
- Health insurance
Quick Apply
Senior Account Executive
The N2 Company —Hollywood, FL
- $160,913 - $177,692 a year
- Hybrid work
- High school diploma or GED
- Senior level
- Flexible schedule
Quick Apply
Senior Account Executive
The N2 Company —Miami, FL
- $160,913 - $177,692 a year
- Hybrid work
- High school diploma or GED
- Senior level
- Flexible schedule
Quick Apply
Director of Travel - Interval International
Interval Corporate Office Sunset —Miami, FL
- Full-time
- Microsoft Excel
- Marketing
- Computer literacy
2d
Senior Account Executive
The N2 Company —Fort Lauderdale, FL
- $160,913 - $177,692 a year
- Hybrid work
- High school diploma or GED
- Senior level
- Flexible schedule
Quick Apply
APP Clinical Manager
LiveWell Choice, LLC —Fort Lauderdale, FL
- Full-time
- Nursing
- Clean driving record
- Microsoft Excel
- Paid time off
Quick Apply
Physician Assistant or Nurse Practitioner - Emergency Medicine- NEW CORAL GABLES LOCATION!
Sollis Health —Coral Gables, FL
- Weekends as needed
- PALS Certification
- ACLS Certification
- Bachelor's degree
Quick Apply
Director of Partner Success (USA)
PurposeMed —Miami, FL
- $140,000 - $180,000 a year
- Full-time
- Remote
- Contracts
- Senior level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
ASSISTANT DEAN OF STUDENTS
FLORIDA MEMORIAL UNIVERSITY INC —Miami Gardens, FL
- Weekends as needed
- 7 years
- Customer service
- Residential
Quick Apply
Regional Director of Operations
Bridgeprep Academy, Inc. —Miami, FL
- $90,000 - $110,000 a year
- Full-time
- Background check
- School experience
- Spanish
Quick Apply
Senior Manager, Regional Operations
Christian Dior Couture —Miami, FL
- $125,000 - $135,000 a year
- Weekends as needed
- 7 years
- Inventory control
- Travel
- Commuter assistance
- Paid holidays
Assistant General Manager | Full-Time | Miami Beach Convention Center
Oak View Group —Miami Beach, FL
- $178,000 - $188,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Real Estate Strategy Director
PRICE WATERHOUSE COOPERS —Miami, FL
- $122,500 - $504,500 a year
- 5 years
- Business development experience
- Bachelor's degree
- Paid holidays
- Health insurance

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Director of Operations

Marriott International, Inc -
Bal Harbour, FL

Apply Now

Job Details

Full-time
$131,000 - $177,450 a year

Qualifications

Customer communication

Full Job Description

Additional Information
Job Number26065405
Job CategoryRooms & Guest Services Operations
Location10295 Collins Ave, Bal Harbour, Florida, United States, 33154
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $131,000 - $177,450 annually
Bonus Eligible: Y

JOB SUMMARY

Functions as the strategic business leader of the property's Hotel Operations, areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Works with direct reports (e.g., department heads) to develop and implement departmental strategies and manage the implementation of the brand service strategy and brand initiatives. Verifies that Hotel Operations meet the brand’s standards, targets customer needs, monitors employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and develops positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

Analyzes service issues and identifies trends.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

Monitors hotel operations sales performance against budget.

Focuses on growing revenues and maximizes the financial performance of the department

Reviews reports and financial statements to determine hotel operations performance against budget.

Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

Functions as the strategic business leader of the property's Hotel Operations; areas of responsibility may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance.

Works with direct reports (e.g., department heads) to develop and implement departmental strategies and manage the implementation of the brand service strategy and brand initiatives.

Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.

Develops systems to enable employees to understand guest satisfaction results.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Develops positive owner relationships.

Performs other duties, as assigned, to meet business needs.

Managing the Guest Experience

Reviews guest feedback with leadership team and verifies that appropriate corrective action is taken.

Responds to and handles guest problems and complaints.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

Facilitates the development of creative solutions to overcome obstacles and manages the implementation to continually improve guest satisfaction results.

Verifies that employees are treated fairly and equitably.

Verifies that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).

Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

Verifies that property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change, manages the implementation of brand and regional business initiativesand communicates follow-up actions to team as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

director of customer success jobs in miami fl

Director of Operations

Recruiter

Sales Director - Audio Visual, Event Technology

Director, Integrated Land Base & Digital Marketing

Director, Product Management

Regional Director In-Home Sales

Ecommerce Project Manager

Officer, Student Finance

Senior Account Executive

Senior Account Executive

Director of Travel - Interval International

Senior Account Executive

APP Clinical Manager

Physician Assistant or Nurse Practitioner - Emergency Medicine- NEW CORAL GABLES LOCATION!

Director of Partner Success (USA)

ASSISTANT DEAN OF STUDENTS

Regional Director of Operations

Senior Manager, Regional Operations

Assistant General Manager | Full-Time | Miami Beach Convention Center

Real Estate Strategy Director

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