Top 7 Lead operator Jobs in Miami Fl

New Patient Lead Operator
Borinquen Health Care Center, Inc —Miami, FL
- Full-time
- Microsoft Word
- Spanish
- Management
- Paid holidays
- Disability insurance
New Patient Lead Operator
Borinquen Health Care Center —Miami, FL
- Full-time
- Microsoft Word
- Spanish
- Management
- Paid holidays
- Disability insurance
Quick Apply
Assistant Lead Operator - Manufacturing
Amerikooler —Hialeah, FL
- $17.50 - $18.50 an hour
- Full-time
- Inventory management
- Mid-level
- Forklift
- Health insurance
- Dental insurance
Quick Apply
16h
Manufacturing Operator - Team Leader - Manufacturing Company
Health Genesis Corp —Davie, FL
- $24 - $28 an hour
- Full-time
- Mid-level
- Team management
- In-person
- Health insurance
- Dental insurance
Quick Apply
Lead Telecomm Operator, PBX Services
Baptist Hospital of Miami —Miami, FL
- $16.00 - $18.84 an hour
- Management
- Hospital
- Mid-level
- Wellness program
- Health insurance
Backup Section Leader - PKG
AVEVA DRUG DELIVERY SYSTEMS INC —Miramar, FL
- Microsoft Word
- Computer literacy
- Basic math
7d
Lead Gaming Security Data Entry Operator - Table Games - FT
Seminole Hard Rock Support Services —Hollywood, FL
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply

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New Patient Lead Operator
Borinquen Health Care Center, Inc —Miami, FL
Answering incoming new patient communication calls, registering these patients, and placing follow-up outbound calls to remind new patients of their…
New Patient Lead Operator
Borinquen Health Care Center —Miami, FL
Answering incoming new patient communication calls, registering these patients, and placing follow-up outbound calls to remind new patients of their…
Quick Apply

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lead operator jobs near miami fl

New Patient Lead Operator

Borinquen Health Care Center, Inc -
Miami, FL

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Microsoft Word
Computer operation
Phone communication
High school diploma or GED
Typing

Full Job Description

Borinquen Medical Centers is located in Miami, FL and is seeking to hire a full-time New Partient Lead Operator. The New Patient Lead Operator will transfer calls to correct destination and assist callers as needed. Employee will also register and/or oversees the registration of patients for treatment in the clinic, ensuring that all policies and procedures are observed. Assists with the planning, coordination, and supervision of the administrative activities of the department. Prepares forms, verifies insurance benefits, and explains financial requirements to patients. Answering incoming new patient communication calls, registering these patients, and placing follow-up outbound calls to remind new patients of their appointments.

Tasks and Responsibilities

Answer inbound and make outbound calls in a high-volume call center, with computer input during calls, collect vital information patient to complete registration

Transfer calls to the appropriate department whenever necessary

Conduct introduction calls to verify/confirm services needed.

Schedule provider appointments by coordinating panel availability

Take actions and make decisions in line with the responsibilities of the position held to ensure a successful service completion

Update patient information (insurance, address, phone, email i.e.) regularly through multiple web portals

Conduct courtesy calls to end users to ensure patient satisfaction with service provided

Retrieve and return all voice mails within 24 hours

Update all work orders within 2 business days

Effectively deal with upset/angry callers; understand the importance of maintaining a professional attitude when handling all calls and escalate to a supervisor/manager when necessary

Use the most appropriate means to communicate with different personality types on the telephone and within the workplace

Identify and communicate concerns, problems and challenges to supervisor(s)/manager(s) in a positive, constructive and solution orientated manner

Ensure customer service levels are in line with company standards

Handle all task and requests quickly and efficiently

Act as a role model and take ownership of each task – be pro-company and supportive of all coworkers

Meet regularly with Supervisor(s)/Manager(s) to discuss issues and receive coaching; request assistance as needed

Escalate calls/send emails through the proper channels if required

Arrive to work and scheduled meetings on time and prepared

Maintain a professional work area, appearance and attitude Interviews in-coming patients for medical, and/or hospital care to obtain demographic information, authorizations for treatment, and related information and consent.

Counsels patients and families regarding financial issues such as insurance, eligibility for assistance, sliding fee scales, verifies insurance coverage with insurance companies.

Confirms patient services needed, schedules evaluations and admissions.

Records patient demographic, insurance, and billing codes into registration and billing system; researches missing information on intake forms; obtains signatures and release forms.

Leads, trains, and guides the activities of other clerks engaged in patient registration.

Aids in the planning, coordination, and implementation of clerical, data entry, and operating procedures within the department.

Provides general information; receives and directs visitors and/or patients.

Schedules patient appointments for treatment.

Confirms services needed by patient, and orients patient to specific medical procedure(s) and nature of treatment involved.

Enroll and dis-enroll Medicaid patients.

Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards.

May contact attending physicians regarding services required by patient, evaluations needed, and obtain relevant medical records.

New patient service communication room: Answer phone calls

New patient service communication room: Manage to answer several calls at the same time

New patient service communication room: Provide excellent customer service

New patient service communication room: Schedule appointments for New patients in all departments except (Dental, Behavioral and Specialty)

New patient service communication room: Provide information pertaining to all required documents

New patient service communication room: Provide information of all locations and services in those locations

New patient service communication room: Obtain insurance information

New patient service communication room: Input insurance information in our system Athena

New patient service communication room: Provide data on a daily basis of all received and scheduled appointments

New patient service outbound call: Print

New patient service outbound call: Call patients 3 days prior of appointment to confirm appointments, then call 24 hours of appointment if not able to confirm cancel appointments.

New patient service outbound call: Provide excellent customer service

New patient service outbound call: Provide information of all required documents for registration

New patient service outbound call: Provide information pertaining to the location which includes address and not limited to the Doctor and service they are scheduled to do.

Performs miscellaneous job-related duties as assigned.

Assist the supervisor as needed.

Support staff in assigned project based work.

Other duties as assigned by immediate supervisor as required.

REQUIREMENTS

Excellent customer service skills; a problem solver exhibiting good judgment

Bilingual Spanish/Creole (preferred)

Good phone etiquette and excellent listening skills

Strong written, analytical, persuasive and interpersonal skills

Strong verbal communication skills; a courteous and professional approach

Must type at least 40WPM

Basic computer skills are required – working knowledge of MS Word and Excel

Ability to prioritize work and meet deadlines

High school education or equivalent required

BENEFITS

Medical/Dental/Vision/Short Term Disability

Company paid long term disability

Life insurance

401K Plan

Standard Paid Holiday's

Vacation and Sick Time

Amazing Team &Atmosphere

Apply Now

Refine Your Search

lead operator jobs in miami fl

New Patient Lead Operator

New Patient Lead Operator

Assistant Lead Operator - Manufacturing

Manufacturing Operator - Team Leader - Manufacturing Company

Lead Telecomm Operator, PBX Services

Backup Section Leader - PKG

Lead Gaming Security Data Entry Operator - Table Games - FT

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