Top 246 Bilingual customer service associate Jobs in Michigan

Full-Time Bi-Lingual Customer Service Center Representative
ChoiceOne Bank —Sparta, MI
- Full-time
- Spanish
- Writing skills
- English
Quick Apply
Account Executive
DiggyPOD —Tecumseh, MI
- $19 - $21 an hour
- Full-time
- Bilingual
- Background check
- Customer service
- Health insurance
- Dental insurance
Quick Apply
7h
Bilingual Spanish Customer Service Representative
AIA Corporation —Wyoming, MI
- $40,000 - $75,000 a year
- Full-time
- Bilingual
- Spanish
- Customer service
- Paid training
- Relocation assistance
Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Detroit, MI
- $19 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
2d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —West Bloomfield Township, MI
- $19 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Wixom, MI
- $19 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
7d
Cashier/Customer Service Representative
Northland Foods —Kingsley, MI
- $15 - $18 an hour
- Part-time
- Bilingual
- Merchandising
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
7d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Commerce, MI
- $19 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
14d
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Detroit, MI
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
12d
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Madison Heights, MI
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
9d
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Three Rivers, MI
- $17.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Pontiac, MI
- Full-time
- Inventory management
- Merchandising
- Residential
- Paid training
- Paid holidays
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Clarkston, MI
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Customer Service Manager
Down Inc —Grand Rapids, MI
- Bilingual
- Microsoft Outlook
- ERP systems
Quick Apply
Customer Sales & Service Rep
SiteOne Landscape Supply —Ann Arbor, MI
- Full-time
- Inventory management
- Merchandising
- Residential
Inside Sales / Customer Service Representative
Metro Fluid Power —Clinton Township, MI
- $17 - $23 an hour
- Part-time
- Spanish
- Customer service
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
Customer Service Representative
Holland Board of Public Works —Holland, MI
- $45,200 - $55,900 a year
- Microsoft Word
- Background check
- Spanish
7d
Call Center- Bilingual Patient Care Representative (Remote)
Manpower —Michigan
- $18 - $20 an hour
- Full-time
- Remote
- Spanish
- Customer service
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
North West Labs —Southfield, MI
- $19 - $22 an hour
- Full-time
- Writing skills
- Analysis skills
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Remote Bilingual Customer Support Specialist
CLEAResult Consulting Inc. —Lansing, MI
- $18.75 an hour
- Full-time
- Remote
- Spanish
- Sales
- English
- Health insurance
- Dental insurance
Quick Apply

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Full-Time Bi-Lingual Customer Service Center Representative

ChoiceOne Bank -
Sparta, MI

Quick Apply

Job Details

Full-time

Qualifications

Spanish
Customer communication
Professional ethics
Writing skills
English
High school diploma or GED

Full Job Description

Bi-Lingual Customer Service Center Representative

Non-Exempt – Grade Level 2

Equal Employment Opportunity

Corporate Values & Mission

“Provide superior service, quality advice and show our utmost respect to everyone we meet.”

General Summary

Provide world class support and service to our banking customers. Treat each customer with respect and courtesy, responsively addressing their service concerns, and recommending ChoiceOne products and services to help them achieve their financial goals. Take ownership of each customer service situation and work to resolve issues, deepening the customer relationship upon a “First Call Resolution” process.

Reports To: Customer Service Center Assistant Manager

Essential Duties and Responsibilities

Provide friendly, helpful service to our English and Spanish speaking customers that promotes financial discipline by:
Preparing for daily interactions with a professional mindset and an organized workstation.
Maintaining knowledge of the bank’s products, services, and processes.
Proactively greeting clients with a smile and warm tone.
Understanding the client’s objectives by asking appropriate questions and listening to the client’s responses.
Recommending the best solution or guiding the client to the appropriate staff to accomplish the client’s needs and strengthen their financial well-being.
Processing the transaction accurately and efficiently.
Following up with the clients to ensure satisfaction and provide encouragement.
Proactively displaying teamwork and respect for other team members.

Answer incoming calls quickly and efficiently, escalating issues when appropriate
Take ownership of call and respond with a “First Call Resolution” mindset
Maintain, cross-sell, and refer all ChoiceOne products
Record all client contact, sales, or referrals via Synapsys
Attends department meetings as scheduled.
Additional responsibilities as assigned.
Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
Be familiar with and comply with all federal and state banking regulations as applicable.

Qualifications

To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.

Experience and/or Education

High School Diploma or GED
Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven retail sales preferred
Fully Bilingual in English and Spanish languages – both written and verbal skills required

Competencies

Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.

Reliability – is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time; able to provide flexibility and adapt to changing schedules; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Physical Demands and Work Environment

Ability to work in an office environment which may include many hours of computer and telephone usage.
This position is not remote-eligible.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.

Quick Apply

Refine Your Search

bilingual customer service associate jobs in michigan

Full-Time Bi-Lingual Customer Service Center Representative

Account Executive

Bilingual Spanish Customer Service Representative

Bilingual Customer Service Specialist (Spanish)

Bilingual Customer Service Specialist (Spanish)

Bilingual Customer Service Specialist (Spanish)

Cashier/Customer Service Representative

Bilingual Customer Service Specialist (Spanish)

Bilingual Multi-Location Customer Service Specialist (Spanish)

Bilingual Multi-Location Customer Service Specialist (Spanish)

Bilingual Multi-Location Customer Service Specialist (Spanish)

Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

Bilingual Multi-Location Customer Service Specialist (Spanish)

Customer Service Manager

Customer Sales & Service Rep

Inside Sales / Customer Service Representative

Customer Service Representative

Call Center- Bilingual Patient Care Representative (Remote)

Customer Service Representative

Remote Bilingual Customer Support Specialist

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