New Oakland Family Centers offers top-tier psychiatric care, therapeutic counseling, and educational services to individuals and families. We are committed to providing consistent, compassionate support, responding to each person's needs, and treating everyone with the highest level of respect through active engagement in our communities.
Position Details
Schedule: Monday-Friday 8:00 am – 4:30 pm or other full-time equivalent
Reports to: Director of Quality and Compliance
Site Location: Southfield
Compensation: Hourly Employee; $20-$24/hour. Commensurate with experience.
Position Summary
The Case Manager/Discharge Planner is a full-time position responsible for coordinating admissions, census tracking, utilization review support, discharge planning, and aftercare arrangements for FACE to FACE Partial Hospital Program services across sites. This role supports continuity of care by monitoring expected admissions, following up with clients, preparing discharge-related documentation, and coordinating communication with internal teams, schools, and outside providers. This is a position requiring strong organization, communication, and follow-through in a fast-paced behavioral health environment.
Key Responsibilities
- Provide compassionate, person-centered care by addressing clients' needs with professionalism, empathy, and creativity, while delivering high-quality services in accordance with professional standards and the agency's policies and procedures.
- Complete Coordination of Care (COCs) for Primary Care Physician (PCPs).
- Complete COCs for school admissions, coordinate transition days, and send discharge letters to schools.
- Send Core Provider Agency (CPA) packets upon discharge for Oakland County Health Network (OCHN) clients.
- Coordinate and schedule discharge appointments from the Partial Hospital Program (PHP).
- Assist with needs related to the centralized queue for expected Partial Hospital Program admissions, including contacting clients who do not attend scheduled programming.
- Assist Utilization Review (UR) Team with obtaining clinical information for reviews as needed.
- Maintain consistent communication with clinical and administrative staff.
- Demonstrate and maintain stable, professional, and appropriate boundaries with clients at all times.
- Attend and participate in team meetings and contribute to a collaborative work environment.
- Exhibit a positive attitude toward learning and adaptability in a dynamic work environment.
- Demonstrate ability to accept constructive feedback, implement guidance, and show a willingness to grow and improve professionally.
- Stay current with professional training requirements.
- Perform other duties as assigned to support clinic operations.
Working Conditions
- Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with clients.
- This role requires extended periods of remaining in a stationary position during HIPAA-compliant communications and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
- The position involves prolonged active listening and verbal communication.
- Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
- The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.
Qualifications
- Bachelor’s degree in social work, psychology, counseling, human services, or a related field required.
- Experience in behavioral health, discharge planning, care coordination, utilization review support, or a related setting preferred.
Desired Skills
- Strong ability to multitask, self-motivate, and manage time, priorities and deadlines effectively in a fast-paced environment.
- Excellent written and verbal communication skills for coordination with clients, schools, providers, and internal teams.
- Ability to track admissions, census, and discharge tasks accurately.
- Proficiency with documentation systems, scheduling, and general administrative follow-through.
