Top 10623 Customer experience supervisor Jobs in Michigan

Customer Experience Manager
General Motors —Warren, MI
- Email
- Up to 50% travel
- Mid-level
- 3 years
- Benefits from day one
4d
(REMOTE) Manager, Leave of Absence Administration, Center of Expertise
Trinity Health —Livonia, MI
- $47.23 - $70.81 an hour
- Full-time
- Remote
- 7 years
- HIPAA
- Analysis skills
9d
Production Supervisors
Temperance Distilling Company —Temperance, MI
- $60 - $64 an hour
- Full-time
- Background check
- Mid-level
- Office
Quick Apply
Senior Production Supervisor - MP&L Night Shift
Ford Motor Company —Dearborn, MI
- $72,480 - $141,360 a year
- Weekends as needed
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
8h
Customer Success Manager
Elk Rapids —Elk Rapids, MI
- $90,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- Organizational skills
- 2 years
Quick Apply
Maintenance and Machining Senior Supervisor
Ford Motor Company —Dearborn, MI
- $96,720 - $162,120 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Sr. Operations Manager
Menzies Aviation —Romulus, MI
- $85,000 - $95,000 a year
- Full-time
- High school diploma or GED
- Senior level
- 2 years
Customer Service Manager
JB Cutting, Inc. —Mount Clemens, MI
- $105,000 - $120,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Computer literacy
Quick Apply
Customer Onboarding Manager
Universal Logistics Holdings —Warren, MI
- Full-time
- Mid-level
- Office
- Leadership
10d
Manager, Customer Service
Healthmark Industries Co., Inc. —Fraser, MI
- $90,000 - $114,100 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Commuter assistance
- Disability insurance
10d
Social Work- Palliative Care Manager
Emmanuel Hospice —Grand Rapids, MI
- Up to $85,000 a year
- Full-time
- Management
- Customer service
- Mid-level
- 403(b) matching
- Mileage reimbursement
Quick Apply
Sports Industry Territory Manager
Leading Edge Fundraising —Grand Rapids, MI
- $40,000 - $130,000 a year
- Full-time
- School experience
- High school
- Sales
- Paid training
- Work from home
Quick Apply
Keweenaw Waters Resort Maintenance Manager
KW Resort, Inc. —Houghton, MI
- $26 - $32 an hour
- Weekends as needed
- CPR Certification
- Clean driving record
- Customer service
- 401(k)
- Paid time off
Quick Apply
Property Manager
Confidential —Adrian, MI
- $23 - $25 an hour
- Full-time
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Maintenance Supervisor
The Delfield Company —Mount Pleasant, MI
- Full-time
- 5 years
- Mid-level
- Continuous improvement
- Wellness program
- Paid holidays
Body Shop Manager
Hoekstra Transportation —Grand Rapids, MI
- From $75,000 a year
- Full-time
- Background check
- Ability to lift 50 pounds
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Production Supervisor
Precision Edge Surgical Products Company LLC —Sault Ste. Marie, MI
- Email
- 5 years
- Engineering
- Supervising experience
- Paid holidays
- Paid time off
Quick Apply
General Manager — Pricing, Operations & Carrier Sales
Andover Logistics —Bloomfield Hills, MI
- Full-time
- 5 years
- Office
- Analysis skills
Quick Apply
Project Manager
Huron Valley Electric —Ann Arbor, MI
- Full-time
- Background check
- Construction site
- Office
- Health insurance
- Dental insurance
Quick Apply
General Manager
Wawonowin Country Club —Champion, MI
- $60,000 - $68,000 a year
- Weekends as needed
- Background check
- Inventory management
- Mid-level
- Paid time off
- Employee discount
Quick Apply
1d

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Customer Experience Manager

General Motors -
Warren, MI

Apply Now

Job Details

Full-time
4 days ago

Benefits

Benefits from day one

Qualifications

Change management
Cross-functional collaboration
Team motivation (leadership skill)
Cross-functional communication

Full Job Description

Job Description

GM’s Customer Experience Team, part of Customer Care and Aftersales (CCA), is deeply committed to delivering a world-class customer experience. We attract more customers by focusing on processes which foster communication throughout the customer service journey to drive retention and contribute to the revenue that we generate in CCA. We elevate every customer’s engagement to improve outcomes for our dealers and customers. We remove obstacles and provide support to our field team to drive high-impact process improvements which help build trust with our field partners, dealers and end customers.

The Role

The Customer Experience Manager has a commitment to delivering exceptional customer experience by innovating with data to purposely improve the customer journey.

This role plays a key part in shaping the long-term customer experience strategy for GM’s Customer Care and Aftersales. The Customer Experience Manager ensures that customer-centricity remains a core driver of operational excellence and brand loyalty.

This role manages critical customer interactions and advocates for the customer by driving change to mitigate future concerns as well as owning current customer issues and bridging communication to support the customer through to resolution.

What You'll Do

Identify emerging trends, align initiatives with business objectives, and influence cross functional priorities.
Oversee a team of 5 and drive performance through mentoring, coaching and development.
Utilize data and feedback to develop and innovate new solutions to create a world-class customer experience.
Utilize problem-solving abilities to optimize workflow and reduce bottlenecks for our customers to improve the outcomes.
Analyze customer and dealer data to support process improvements for our dealers to ensure customers are satisfied with the time to complete their vehicle service visit and that the vehicle was fixed right the first time.
Manage interactions with the Customer Assistance Center and our retail field partners including end-to-end execution for high-profile referrals.
Coordinate empowerment and goodwill initiatives and lead training on the available tools.
Attend and participate in local dealer and field team meetings to help dealers identify opportunities and trends to drive process improvement.
Oversee repurchase execution processes.
Involvement in legal or compliance-related customer resolutions.

Your Skills & Abilities (Required Qualifications):

Proven experience in developing data-driven customer experience strategies, including translating analytics into actionable plans for the field and dealers.
A passion for great customer experience as well as an automotive industry acumen and versatility to work cross functionally across the organization and engage effectively with our retail dealer body.
An ability to motivate, inspire and act as a catalyst for innovation and change management,

What Will Give You a Competitive Edge (Preferred Qualifications)

Bachelor’s degree or equivalent experience
People leader skills
3-5+ years in automotive field operations or dealership service or parts operations



GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel at least 50% or more on a frequent basis.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.



About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Apply Now

Refine Your Search

customer experience supervisor jobs in michigan

Customer Experience Manager

(REMOTE) Manager, Leave of Absence Administration, Center of Expertise

Production Supervisors

Senior Production Supervisor - MP&L Night Shift

Customer Success Manager

Maintenance and Machining Senior Supervisor

Sr. Operations Manager

Customer Service Manager

Customer Onboarding Manager

Manager, Customer Service

Social Work- Palliative Care Manager

Sports Industry Territory Manager

Keweenaw Waters Resort Maintenance Manager

Property Manager

Maintenance Supervisor

Body Shop Manager

Production Supervisor

General Manager — Pricing, Operations & Carrier Sales

Project Manager

General Manager

I want to receive the latest job alert for customer experience supervisor in michigan

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