Top 464 Customer service & sales administration manager Jobs in Michigan

Senior Customer Service Manager
DE JONG DUKE LLC —Allen Park, MI
- $110,000 - $120,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Up to 50% travel
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Client Onboarding Manager
SpotOn —Royal Oak, MI
- $77,900 - $100,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- 3 years
- Commuter assistance
- Paid parental leave
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Operations Manager
ENGLISH GARDENS —Royal Oak, MI
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- Mid-level
- Paid time off
- Employee discount
Quick Apply
Area Manager
VDA —Detroit, MI
- $155,000 - $195,000 a year
- Full-time
- 5 years
- Master's degree
- Analysis skills
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General Manager - Freightliner Western Start Dealership
Stoops Freightliner —Saginaw, MI
- Full-time
- Dealership
- Customer service
- 5 years
- Health insurance
- Dental insurance
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9d
General Manager - Freightliner Western Start Dealership
Stoops Freightliner —Detroit, MI
- Full-time
- Dealership
- Customer service
- 5 years
- Health insurance
- Dental insurance
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9d
General Manager - Freightliner Western Start Dealership
Stoops Freightliner —Grand Rapids, MI
- Full-time
- Dealership
- Customer service
- 5 years
- Health insurance
- Dental insurance
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9d
General Manager - Freightliner Western Start Dealership
Stoops Freightliner —Ann Arbor, MI
- Full-time
- Dealership
- Customer service
- 5 years
- Health insurance
- Dental insurance
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9d
Service Sales Representative
Total Energy Systems, LLC —Wixom, MI
- From $60,000 a year
- Full-time
- Mid-level
- Driver's License
- Travel
- Health savings account
- Health insurance
Quick Apply
Office Administrator / Accounting Coordinator
Revive Exteriors —Traverse City, MI
- $22 - $25 an hour
- Full-time
- Google Workspace
- Computer literacy
- Mid-level
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Hospice Marketing & Business Development Representative
First State Home Health & Hospice Care —Saginaw, MI
- $50,876.40 - $60,000.00 a year
- Full-time
- Marketing
- Mid-level
- Driver's License
- Mileage reimbursement
- Health insurance
Quick Apply
Retail Store Team Lead
Goodwill Northern Michigan —Petoskey, MI
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
7d
Customer Service & Sales Administration Manager
AJM Packaging Corp —Bloomfield Hills, MI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
Quick Apply
Business Account Executive
Point Broadband —Stanton, MI
- Computer literacy
- Mid-level
- Driver's License
- Paid holidays
- Disability insurance
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Care Advisor - In-Home Care Sales & Business Development
Comfort Keepers In-Home Care —Howell, MI
- $50,000 - $100,000 a year
- Full-time
- Background check
- Clean driving record
- Marketing
- Fuel card
- Disability insurance
Quick Apply
Area Supervisor
Ross Stores —Petoskey, MI
- Weekends as needed
- Merchandising
- Sanitation
- English
TravelCenter Site General Manager
TravelCenters of America —Sawyer, MI
- $77,000 - $82,000 a year
- Full-time
- Clean driving record
- Ability to walk for extended periods
- 3 years
- Health insurance
- Dental insurance
Quick Apply
2d
Apartment Leasing Manager in Southfield - Starting at $65K + $3,500 Sign-On
Solomon Organization —Troy, MI
- From $65,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Director of Sales | Courtyard Ann Arbor
Schulte Hospitality Group —Ann Arbor, MI
- $90,000 - $105,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply
3d
Leasing Specialist
The Northridge Apartments —Rochester Hills, MI
- Weekends as needed
- Sales
- Marketing
- Customer service
- Health insurance
- Dental insurance
Quick Apply

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customer service & sales administration manager jobs near michigan

Senior Customer Service Manager

DE JONG DUKE LLC
Allen Park, MI

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Job Details

Full-time
$110,000 - $120,000 a year

Qualifications

Customer communication
Microsoft Excel
Sales analytics & reporting tools
Coaching
ERP systems
Performance Reporting
Team development
Business development
Business intelligence tools
Bachelor's degree
Mentoring
Sales management systems proficiency
Productivity software
Customer information system software
Technical Proficiency
Data analysis software
Team building

Full Job Description

Company Overview:

De Jong DUKE is based in Allen Park, Michigan. We are an innovative, family-owned Dutch company. Since 1957, the company has been successfully designing, engineering, manufacturing, and marketing coffee and espresso equipment for the Office Coffee and Vending market. With manufacturing facilities in the US and the Netherlands, de Jong DUKE has built a strong reputation as a loyal and responsive supplier of quality products with reliable performance. The organization can be characterized as passionate, committed, quality-focused, and customer-oriented. Please visit our website at www.dejongduke.com.

Job Summary:

The Senior Customer Service Manager will report directly to the VP of Sales and collaborate closely with cross-functional teams, including R&D, Sales, Operations, and Accounting, to deliver an exceptional customer experience and achieve business targets. This person will be responsible for building and maintaining strong relationships with key stakeholders in customer organizations.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Key Responsibilities:

Team Leadership and Development

Manage, mentor, and develop direct reports, fostering a high-performance, customer-centric culture.
Define and implement best practices for handling inbound inquiries, warranty claims, and escalated technical issues.
Facilitate continuous cross-training for high-level customer support delivery.

Sales Reporting

Analyze customer data from our ticketing systems, warranty logs, and customer interactions to identify trends, opportunities, and potential risks.
Sales order management.
Act as the voice of the customer and collaborate with production to translate field feedback into actionable improvements for product quality and production workflows.
Collaborate with the Sales and Production Planning teams to utilize data to create accurate sales forecasting reports for S&OP delivery.
Present data-driven insights to leadership to highlight potential upsell opportunities, customer retention risks, and necessary product improvements.

Technical Support

Develop and maintain technical resource libraries, knowledge bases, troubleshooting guides, and spare parts manuals to empower both end-users and in-house technicians.
Coordinate with the development team on recurring issues, translating customer feedback into product improvements
Support new product installation and process implementation for the technical support team

Customer Success and Service Excellence

Ensure compliance with pricing policies and trade spend governance.
Proactively identify customer issues and act as the ultimate escalation point for complex customer service issues and high-level technical support challenges.
Implementation of scalable customer success tracking tools to streamline warranty documentation, automated ticketing, and spare parts ordering logistics.
Championing the customer experience by ensuring SLA (service level agreement) targets are consistently met or exceeded.
Serve as the primary point of escalation for customer complaints or issues.
Balance priorities around order shipments, inventory, and pricing.

Qualifications:

Bachelor’s degree in Business Administration, Operations Management, or related field.
5+ years of progressive leadership experience in a direct sales/business development role.
Experience with CRM and ERP software.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Demonstrated ability to motivate, coach, and elevate team members and direct reports in a sales/production environment.
Ability to understand technical products/production processes.
Advanced proficiency in data analysis, forecasting, and creating executive reporting using CRM software and BI tools.
Exceptional verbal and written communication skills with proven ability to bridge the gap between technical operations and sales strategies.
Ability to speak fluently in English and Spanish strongly preferred

Physical demands

Ability to lift up to 40 pounds.

Travel required

Local travel is required for up to 50%.

International travel is required once annually to the main company headquarters in the Netherlands.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

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Refine Your Search

customer service & sales administration manager jobs in michigan

Senior Customer Service Manager

Client Onboarding Manager

Operations Manager

Area Manager

General Manager - Freightliner Western Start Dealership

General Manager - Freightliner Western Start Dealership

General Manager - Freightliner Western Start Dealership

General Manager - Freightliner Western Start Dealership

Service Sales Representative

Office Administrator / Accounting Coordinator

Hospice Marketing & Business Development Representative

Retail Store Team Lead

Customer Service & Sales Administration Manager

Business Account Executive

Care Advisor - In-Home Care Sales & Business Development

Area Supervisor

TravelCenter Site General Manager

Apartment Leasing Manager in Southfield - Starting at $65K + $3,500 Sign-On

Director of Sales | Courtyard Ann Arbor

Leasing Specialist

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