Top 668 Customer service collections representative Jobs in Michigan

Customer Service Representative-I (Medical Billing Call Center) - PFS ( Remote)
Trinity Health —Farmington Hills, MI
- $19.60 - $29.39 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Vision insurance
2d
Call Center Representative
Celink —Lansing, MI
- $18.00 - $19.50 an hour
- Remote
- High school diploma or GED
- Ability to sit for extended periods
- Typing
- Health savings account
- Paid holidays
Quick Apply
Plumbing Inspector
Antrim County —Bellaire, MI
- $27.90 - $28.70 an hour
- Full-time
- Hybrid work
- Carpentry
- Background check
- Construction site
- AD&D insurance
- Health insurance
Quick Apply
Commercial Loan Portfolio Manager I
Michigan Business Connection, LC —Ann Arbor, MI
- $66,082 - $99,123 a year
- Full-time
- Background check
- Bachelor of Science
- Basic math
- Health savings account
- Health insurance
Quick Apply
Consumer Care Representative
Coast Professional, Inc. —Dimondale, MI
- $15.25 an hour
- Background check
- High school
- Office
- Paid training
- AD&D insurance
Quick Apply
Experienced Condominium & HOA Portfolio Property Manager
Rochester Property Management Group —Rochester, MI
- $55,000 - $80,000 a year
- Full-time
- Microsoft Word
- Background check
- Customer service
- Profit sharing
- Paid holidays
Quick Apply
Collector
University of Michigan Credit Union —Ann Arbor, MI
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
Business Office Manager
Intersect Healthcare of Hancock —Hancock, MI
- $20.17 - $29.47 an hour
- Full-time
- Customer service
- Mid-level
- Bachelor's degree
Quick Apply
Registered Dietitian Nutritionist
AERIUS HEALTH CENTER —Riverview, MI
- From $55,000 a year
- Full-time
- Skilled nursing facility
- Patient monitoring
- Word processing
Quick Apply
Reliability Engineer
Piramal Pharma Solutions —Riverview, MI
- $100,000 a year
- Full-time
- Mid-level
- 3 years
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
Client Relationship Representative Reserve
First Merchants Bank —Dundee, MI
- Full-time
- Office
- High school diploma or GED
- Travel
- Paid parental leave
- Paid holidays
Quick Apply
Resident Experience Manager - Willowtree Apartments & Tower
American Campus Communities —Ann Arbor, MI
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid parental leave
- Health savings account
Quick Apply
Administrator
Railside Assisted Living Center —Byron Center, MI
- Full-time
- 18 years or older
- Microsoft Outlook
- Customer service
Quick Apply
6d
LKQ Refinish PBE Outside Sales Representative
LKQ Corporation —Romulus, MI
- Full-time
- Microsoft Outlook
- Basic math
- Mid-level
- Paid parental leave
- Disability insurance
LKQ Refinish PBE Outside Sales Representative
LKQ Corporation —Kentwood, MI
- Full-time
- Microsoft Outlook
- Basic math
- Mid-level
Account Representative
Superior Auto Inc —Hillsdale, MI
- $14 - $15 an hour
- Clean driving record
- Dealership
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
12d
Loan Sales Specialist
OneMain Financial —Brighton, MI
- Extended hours
- Spanish
- Office
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Loan Sales Specialist
OneMain Financial —Monroe, MI
- Extended hours
- Spanish
- Office
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Client Relationship Representative (Universal Banker)
First Merchants Bank —Farmington Hills, MI
- Call employer
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Admissions and Financial Services Representative
North Woods Nursing Center —Farwell, MI
- $22.85 - $23.85 an hour
- Full-time
- Skilled nursing facility
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
3d

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Customer Service Representative-I (Medical Billing Call Center) - PFS ( Remote)

Trinity Health -
Farmington Hills, MI

Apply Now

Job Details

Full-time
$19.60 - $29.39 an hour
2 days ago

Benefits

Vision insurance

Qualifications

Microsoft Excel
Microsoft Outlook
Phone communication
Client inquiry handling
Typing

Full Job Description

Employment Type:
Full time

Shift:
Day Shift

Description:
POSITION PURPOSE

Work Remote Position
Work Hours: Days-9:30 a.m.to 6:00 p.m. (EDT) - Monday thru Friday
(Pay Range: $19.5965-$29.3948)
Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction through timely, accurate and professional follow-up and resolution to customer complaints, problems, issues and general inquiries. This position reports to the Supervisor PFS Customer Service.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Performs customer service activities handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process for an assigned PBS location.

Assists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems and general inquiries in a timely, responsive and efficient manner.

Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s).

Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor.

Resolves independently or escalates issues affecting customer complaints and issues to the Supervisor Customer Service.

Performs communication and follow-up processes related customer service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders.

Performs other duties as needed and assigned by the supervisor.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

High school diploma or Associate's degree in Accounting or Business Administration or related field, and at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience. Experience in a complex, multi-site environment preferred.

Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner.

Excellent verbal and written communication skills and organizational abilities.

Strong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs.

Accuracy, attention to detail and time management skills.

Ability to work independently and operate keyboard and telephone effectively.

Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

Completion of regulatory/mandatory certifications and skills validation competencies preferred

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards.

Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues.

Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication.

The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions.

Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

Must possess the ability to comply with Trinity Health policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Apply Now

Refine Your Search

customer service collections representative jobs in michigan

Customer Service Representative-I (Medical Billing Call Center) - PFS ( Remote)

Call Center Representative

Plumbing Inspector

Commercial Loan Portfolio Manager I

Consumer Care Representative

Experienced Condominium & HOA Portfolio Property Manager

Collector

Business Office Manager

Registered Dietitian Nutritionist

Reliability Engineer

Client Relationship Representative Reserve

Resident Experience Manager - Willowtree Apartments & Tower

Administrator

LKQ Refinish PBE Outside Sales Representative

LKQ Refinish PBE Outside Sales Representative

Account Representative

Loan Sales Specialist

Loan Sales Specialist

Client Relationship Representative (Universal Banker)

Admissions and Financial Services Representative

I want to receive the latest job alert for customer service collections representative in michigan

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