Top 81 Desktop technician Jobs in Michigan

End User Experience – PC Garage and GM Defense End User Support Technician
General Motors —Warren, MI
- Email
- Mid-level
- Organizational skills
- In-person
- Benefits from day one
12d
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
- $40,000 - $57,850 a year
- Full-time
- Computer Science
- Windows
- Associate's degree
- Paid jury duty
- Paid holidays
Quick Apply
IT Technician Level I
Gun Lake Tribal Gaming —Wayland, MI
- Full-time
- Pass drug screening
- Office
- Windows
Quick Apply
12d
Help Desk Analyst
Motor City Electric —Detroit, MI
- Microsoft Outlook
- Construction site
- Mid-level
IT Support Technician
WOW! —Madison Heights, MI
- $45,000 - $55,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
Help Desk Support Technician
Quantum Leap —Grand Rapids, MI
- Email
- Microsoft Outlook
- Windows
- SharePoint
- Paid time off
- Cell phone reimbursement
IT Help Desk Technician
PRIORITY WASTE RESOURCES LLC —Clinton Township, MI
- Microsoft Outlook
- Office
- Windows
Quick Apply
Technical Assistant – Desktop Support
Washtenaw ISD —Ann Arbor, MI
- $54,189 - $66,599 a year
- Extended hours
- Microsoft Outlook
- Basic math
- Mid-level
Quick Apply
4d
End User Support Technician
J.D. Power —Troy, MI
- $60,000 - $65,000 a year
- Email
- Computer Science
- Mid-level
- Office
IT Technician
Michigan Association of School Boards —Jackson, MI
- $47,751 - $59,099 a year
- Online Application
- Clean driving record
- Mid-level
- High school diploma or GED
- Disability insurance
- Dental insurance
4d
Service Desk Technician Level 2
Auxiom LLC —Rochester, MI
- $55,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Level II Helpdesk Technician
Adna Technologies —Lansing, MI
- $54,000 - $59,200 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Profit sharing
- Paid holidays
Quick Apply
IT Support Technician (Part-time)
Tend.Harvest.Cultivate. —Grand Rapids, MI
- $22 - $26 an hour
- Part-time
- Computer science
- Computer Science
- Mid-level
IT Technician (Laptop & Desktop Repair and Software Diagnostics)
Cutting Edge Computers —Gaylord, MI
- $34,000 - $40,000 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- 401(k)
- Paid time off
Quick Apply
9d
ONSITE IT SUPPORT TECHNICIAN
QUANTUM SERVICES GROUP LLC —Auburn Hills, MI
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Support Technician
NuWave Technology Partners LLC —Detroit, MI
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Help Desk Technician
HG Medical USA —Holland, MI
- $60,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
PC/Equipment Support Technician II
Genesee Education Consultant Services —Flint, MI
- $23.11 - $26.42 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Technology Support Technician
Forest Hills Public School District —Grand Rapids, MI
- $21.98 an hour
- 8 hour shift
- Mid-level
- Microsoft Office
- Organizational skills
2d
Field Services PC Technician I
Getronics —Detroit, MI
- $21 - $23 an hour
- Full-time
- Customer service
- US work authorization
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
11d

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End User Experience – PC Garage and GM Defense End User Support Technician

General Motors -
Warren, MI

Apply Now

Job Details

Full-time
12 days ago

Benefits

Benefits from day one

Qualifications

Desktop computer repair
Customer communication
Laptop (troubleshooting support)
Incident management software
In-person customer service
Hardware maintenance
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Hardware management
Desktop administration
Hardware diagnostics
Legal compliance
Peripheral hardware support
Ticketing system technical support

Full Job Description

Job Description

The PC Garage is the front line of IT support for employees in the General Motors and GM Defense organizations. As a PC Garage Technician, you’ll provide hands-on support for the full lifecycle of end-user hardware, including onboarding, offboarding, hardware refresh and changes, break/fix incidents, and supporting accessories.

This customer-facing role goes beyond technical troubleshooting. It is about delivering a seamless, high-quality experience. From ensuring new hires have the hardware they need on Day 1 to helping employees with end user compute incidents, upgrades, and replacements, you’ll play a critical role in building confidence and satisfaction with IT services.

This role supports the broader End User Experience direction of delivering a simple, secure, and productive modern workplace, every day, from anywhere. The team is expected to think beyond support alone and help create employee experiences that feel modern, intuitive, and genuinely great.

What You'll Do

Deliver customer-facing service within the PC Garage/P(IT) Stop, creating a consistent and professional extension of GM’s Live IT Employee Centers.
Serve as highly knowledgeable technical resource supporting the full PC lifecycle: onboarding, refreshes, role changes, upgrades, incidents and offboarding for GM employees, including GM Defense operations.
Diagnose and resolve hardware issues, including break/fix support for PCs, laptops, printers, and peripherals, both on-site and for remote users
Image, configure, and verify PCs, laptops, and accessories before deployment.
Ensure we meet key service delivery SLAs including incident resolution and delivery of new-hire onboarding hardware within 24-hours to ensure Day 1 readiness.
Transfer user data securely using approved processes and tools.
Log all work in ServiceNow and maintain accurate records of assets and activity.
Innovate and implement process simplification and automation to reduce lead times, streamline operations and enhance the customer experience. This includes integrating AI capabilities into all key workflows
Perform asset shipping and work closely with asset management, shipping, and support teams to ensure timely delivery, returns, and accurate asset tracking.
Provide timely and accurate support for all aspects of GM Defense operations, including onboarding, break-fix, computer change, and offboarding.
Successfully complete the vetting required to ensure qualifications to securely support the GM Defense operation.
Maintain 100% compliance with all GM Defense policies and procedures.
Understand and implement all Legal and Compliance requirements, including coordination with GM Legal as required to ensure appropriate data retention
Maintain a secure, organized workspace while following data security, safety, and asset management standards.

What You'll Need

Professional and customer-focused demeanor with the ability to communicate effectively with employees at all levels.
Experience building, supporting, and staging desktops, laptops, peripherals, and accessories in an enterprise environment.
Strong troubleshooting skills with the ability to resolve hardware failures and recommend solutions.
Familiarity with enterprise IT ticketing systems such as ServiceNow and asset management tools.
Ability to manage multiple priorities while meeting strict SLAs.
Strong organizational skills with attention to detail and process adherence.
Ability to follow standardized procedures for imaging, repair, and asset handling.
Strong communication and customer service skills.
Ability to work independently and manage multiple tasks.
Physical ability to lift and move equipment.
Ability to operate in secure, compliance-driven environments with a strong focus on policy adherence and precision.

Preferred Qualifications

Experience leading onboarding or other lifecycle hardware support in a corporate IT environment.
Exposure to customer service-driven IT models such as walk-up IT support or tech bar concepts.
Knowledge of IT asset lifecycle management and best practices.
Strong collaboration skills across IT, HR, and business functions.
Experience supporting secure or highly regulated operational environments.
Passion for process simplification, automation, and improving the employee experience through better service design.

Work Environment

On-site 5 days a week at GM facilities such as the Michigan IT Innovation Center or Warren Tech Center.
Standard business hours, with flexibility to support time-sensitive requests such as employee onboarding, urgent break/fix, and high-priority shipments.
Daily interaction with GM employees, End User Services & Enablement, other IT teams, facilities, and logistics partners.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Apply Now

Refine Your Search

desktop technician jobs in michigan

End User Experience – PC Garage and GM Defense End User Support Technician

Entry Level MSP Technician (Help Desk)

IT Technician Level I

Help Desk Analyst

IT Support Technician

Help Desk Support Technician

IT Help Desk Technician

Technical Assistant – Desktop Support

End User Support Technician

IT Technician

Service Desk Technician Level 2

Level II Helpdesk Technician

IT Support Technician (Part-time)

IT Technician (Laptop & Desktop Repair and Software Diagnostics)

ONSITE IT SUPPORT TECHNICIAN

Support Technician

IT Help Desk Technician

PC/Equipment Support Technician II

Technology Support Technician

Field Services PC Technician I

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