Location: Holland, Michigan
Location Name: Microtel Inn & Suites Holland MI
Wage: Depends on Experience
Position Type: Part time or Full time
Position Summary: Responsible for maintaining property grounds, public areas, and the hotel guest rooms. May be responsible for training junior maintenance workers on more complicated tasks, while following Microtel Inn & Suites’ Core Values and Wyndham World Wide standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Essential Functions
- Report to work in uniform presented professionally, neat, and clean
- Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
- Anticipate and meet the needs and expectations of our guests, then go one step further
- Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems that need to be corrected to the appropriate department or General Manager
- Establish a list of parts suppliers and place work order for items needed for maintenance, completion of work orders, and general department supplies while staying within company budget, and preventing unnecessary downtime of equipment or loss of revenue. Seek approval from the General Manager on any big ticket items needed
- Keep a record of all maintenance issues, with up to date documentation on what has to be done, as well as what has been done to correct the issues
- Oversee daily filtering system for positive health protection
- Control the security of the property by maintaining master keys, and making sure all equipment is functioning properly (i.e. security cameras, door locks, etc.)
- Coordinate facility repairs between all staff members (front desk, laundry, kitchen, etc.), as well as ensuring guest requests and comfort are first priority
- Maintain copies of items that need to be on file at all times, such as county and state mandated pool and spa records, boiler records and certificates, elevator certificates, etc.
- Assist in checking fire protection systems for proper operation and training personnel in their use
- Perform painting/touch up painting
- Patch and/or repair damaged drywall
- Complete minor electrical replacement and repair, some wiring may be involved
- Replace and repair plumbing
- Assist with lawn mowing, snow removal, grounds cleanliness, etc.
- Fix/troubleshoot kitchen equipment, laundry equipment, boiler, and HVAC system according to experience
- Respond to guest complaints or issues in a timely manner, and according to Microtel Inn & Suites’ and Wyndham World Wide standards
- Complete all tasks written up on daily maintenance slips
- Assist with the property’s on-going preventative maintenance
- Multi-task as necessary. Must be able to jump from one project to the next (prioritize) without neglecting to follow through on the original task
- Maintain open lines of communication between all departments within the hotel
Exhibit regular and recurrent attendance records
- Other duties as requested by management
Position Requirements
Minimum Knowledge: Requires ability to interpret / extract information and / or perform building repair/upkeep functions. May require typing, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: One year job related experience
License, Registration, and/or Certification Required:
External and Internal Personal Contact
Communications: Daily- Verbal & Written
Weekly- Participation in meetings
Teamwork and Collaboration: This job is part of a formal work team within the department
Working Conditions and Physical Effort
Stress Load: Regular exposure to stresses
Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
Manual Skills: Some portions (10-50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs
Occupational Risks: Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
Ergonomics Risks: Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
Safety: Responsible for adhering to all safety policies and procedures of Suburban Inns
Required Travel: Position may occasionally require travel to other Suburban Inns properties or vendor locations.
Uniform and Appearance Guidelines
Uniform: Uniform and name tag provided. Close-toed shoes are the responsibility of the Team Member.
Appearance: Visible earrings are allowed in the ears only, or must be covered throughout the course of the shift. Hair must be of a natural color, and kept well-groomed. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Director of Operations has the authority to veto any decision made by the position’s supervisor
Job Type: Part-time
Pay: $14.50 - $15.00 per hour
Schedule:
Ability to Relocate:
- Holland, MI 49423: Relocate before starting work (Required)
Work Location: In person
