Top 4137 Guest services manager Jobs in Michigan

Assistant General Manager
Marriott International, Inc —Detroit, MI
- $102,000 - $128,000 a year
- Full-time
- Sales
- Mid-level
- Hotel
Executive Assistant
Ford Motor Company —Dearborn, MI
- $74,300 - $124,500 a year
- Online Application
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Paid holidays
8d
Resident Manager-Full Time-Barnett Station and Shelby Trails Apartments
Medallion Management, Inc. —Shelby, MI
- $18 an hour
- Full-time
- Mid-level
- Apartments
- Data entry
- Health insurance
- Paid time off
Quick Apply
9h
Store Manager
RESSCO —Brighton, MI
- Full-time
- Sales
- ServSafe
- Mid-level
Quick Apply
General Manager - North Shore Inn Condo Hotel - 27-Unit Condo Complex
Superior Hospitality —Traverse City, MI
- $50,000 - $60,000 a year
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Paid training
- Paid time off
Quick Apply
3d
General Manager
Fern Hill Golf Club —Clinton Township, MI
- $50,000 - $55,000 a year
- 8 hour shift
- Bar
- Casual dining restaurant
- Fast casual restaurant
- Health insurance
- Dental insurance
Quick Apply
Assistant Manager
Wendy's —Grandville, MI
- Full-time
- 18 years or older
- ServSafe
- Writing skills
Quick Apply
General Manager - Premier Destination Golf Resort
Forest Dunes Golf Club —Roscommon, MI
- Full-time
- Sales
- Merchandising
- Residential
- Health insurance
- Dental insurance
Quick Apply
Manager on Duty (MOD)
Franklin Athletic Club —Southfield, MI
- $15 - $18 an hour
- 8 hour shift
- Hospitality
- Sales
- Customer service
- 401(k)
- Paid time off
Quick Apply
Manager of Floor Experience & Engagement
Michigan Science Center —Detroit, MI
- $47,000 - $50,000 a year
- Weekends as needed
- Bachelor of Science
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Restaurant Manager
Red Lobster —Southgate, MI
- $55,000 - $64,600 a year
- Full-time
- Casual dining restaurant
- Sales
- ServSafe
- Disability insurance
- Health insurance
10d
Entry Level Sales Representative
Eight Eleven Group —Grand Rapids, MI
- $46,000 - $51,000 a year
- Full-time
- Hybrid work
- Background check
- Driver's License
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
General Manager
Tru by Hilton —Gaylord, MI
- $50,000 - $55,000 a year
- Full-time
- Background check
- Hospitality
- Hotel
- Paid training
- Disability insurance
Quick Apply
6h
General Manager
Sullivan's Steakhouse —Detroit, MI
- $80,000 - $100,000 a year
- Weekends as needed
- Background check
- 5 years
- Driver's License
- Paid training
- Health insurance
Quick Apply
4d
Aquatics Manager
Aqua Tots Swim School - Aqua Tots Sterling Heights, LLC —Lake Orion, MI
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Leadership
- 2 years
Quick Apply
Bakery General Manager
Crumbl- Detroit —Novi, MI
- From $60,000 a year
- Full-time
- ServSafe
- Cooking
- Mid-level
- Paid training
- Health insurance
Quick Apply
Store Manager - Jiffy Lube Multicare
Stonebriar Auto Services LLC —Jenison, MI
- Full-time
- Mid-level
- Driver's License
- Retail management
- Disability insurance
- Health insurance
Quick Apply
7d
Restaurant Manager
Red Lobster —Dearborn Heights, MI
- $55,000 - $64,600 a year
- Full-time
- Casual dining restaurant
- Sales
- ServSafe
- Disability insurance
- Health insurance
Hotel Ops Supervisor/Assistant General Manager
Holiday Inn Express & Suites —Stevensville, MI
- $18 - $21 an hour
- Full-time
- Background check
- Mid-level
- Hotel
- Paid training
- Paid jury duty
Quick Apply
13d
Assistant General Manager - Restaurant
Licaris Sicilian Pizza Kitchen —Hudsonville, MI
- From $21 an hour
- Part-time
- Mid-level
- In-person
- Leadership
Quick Apply

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Assistant General Manager

Marriott International, Inc -
Detroit, MI

Apply Now

Job Details

Full-time
$102,000 - $128,000 a year

Qualifications

Hotel cost control
Cost management
Employee onboarding
Managing property management teams
Financial close processing
Safety data sheets (SDS)
Staff supervision
Hotel regulations compliance
Customer relationship building
Team supervision
Accounts receivable management
Sales
Employee grievance management
Property supervision
Hotel strategy implementation
Coaching
Staff scheduling
Branding consistency
Hotel quality control
Associate's degree in Business Administration
HR legal compliance
Team scheduling
Managing hospitality teams
Hotel quality assurance
Mid-level
Payroll management
Financial performance report preparation
Performance management
ROI
Quality control audit

Full Job Description

Additional Information
Job Number26074778
Job CategoryRooms & Guest Services Operations
Location333 E Jefferson Ave, Detroit, Michigan, United States, 48226
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $102,000-$128,000 annually
Bonus Eligible: Y

JOB SUMMARY

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Assisting the Operational and Financial Management of the Property

Verifies that all brand standards are being maintained in each area of the property.

Verifies that all team members meet or exceed all brand requirements.

Manages the operation of the all property departments.

Promotes both Guarantee of Fair Treatment and Open Door policies.

Verifies that a viable key control program is in place.

Maintains current licenses and permits as prescribed by local, state and federal agencies.

Provides a safe working environment in compliance with OSHA/MSDS.

Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Complies with all corporate accounting procedures.

Performs required annual Quality audit with GM and RD.

Supporting the Management and Development of Departmental Teams

Stays readily available/approachable for all employees.

Extends professionalism and courtesy to employees at all times.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.

Sets clear performance expectations with the General Manager.

Assists team supervisors with constructive coaching and counseling.

Solicits feedback for continuous improvement.

Managing the Guest Experience

Extends professionalism and courtesy to guests at all times.

Motivates and encourages staff to solve guest and employee related concerns.

Provides excellent customer service by being readily available/approachable for all guests.

Takes proactive approaches when dealing with guest concerns.

Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

Conducting Human Resource Activities

Verifies that orientations for new team members are thorough and completed in a timely fashion.

Takes proactive approaches when dealing with employee concerns.

Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.

Performs other duties as assigned and needed.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest services manager jobs in michigan

Assistant General Manager

Executive Assistant

Resident Manager-Full Time-Barnett Station and Shelby Trails Apartments

Store Manager

General Manager - North Shore Inn Condo Hotel - 27-Unit Condo Complex

General Manager

Assistant Manager

General Manager - Premier Destination Golf Resort

Manager on Duty (MOD)

Manager of Floor Experience & Engagement

Restaurant Manager

Entry Level Sales Representative

General Manager

General Manager

Aquatics Manager

Bakery General Manager

Store Manager - Jiffy Lube Multicare

Restaurant Manager

Hotel Ops Supervisor/Assistant General Manager

Assistant General Manager - Restaurant

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