Top 128 Head of customer experience Jobs in Michigan

Restoration Lead Tech / Crew Chief
ServiceMaster Fire & Water Restoration —Stevensville, MI
- Overtime
- Background check
- Customer service
- Mid-level
- Paid time off
Quick Apply
Head of Regional Performance Maintenance, Cement
Amrize —Dundee, MI
- $108,900 - $210,900 a year
- 11+ years
- Travel
- Conflict management
- Paid parental leave
- Health savings account
Team Manager - Crew Chief - A Crew
Ford Motor Company —Wayne, MI
- Online Application
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid parental leave
- Paid holidays
12d
VP- CHIEF ADMINISTRATIVE OFFICER
ASPIRUS HEALTH —Ironwood, MI
- Full-time
- 7 years
- Surgery
- Hospital
- Wellness program
- Paid time off
Chief of Staff to the SVP - Healthcare Analytics
CVS Health —Michigan
- $131,500 - $303,195 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Fair chance
- Health insurance
- Dental insurance
11d
Head of Quality, Accessories and SUV
Slate Auto —Troy, MI
- $185,293.24 - $308,822.06 a year
- Full-time
- Engineering
- 11+ years
- Mentoring
- Disability insurance
- Health insurance
Head of R&D Data and Digital
Zoetis —Kalamazoo, MI
- Online Application
- Computer Science
- 8 years
- Bachelor's degree
Chief Information Officer (CIO)
Cornerstone University —Grand Rapids, MI
- Full-time
- Analysis skills
- Organizational skills
- Senior level
Elementary School Head Administrative Assistant
Forest Hills Public School District —Grand Rapids, MI
- From $20.60 an hour
- 8 hour shift
- Google Workspace
- Microsoft Excel
- Writing skills
Head of IOT Product Line
Visteon Corporation —Van Buren, MI
- Full-time
- Office
- Senior level
- Leadership
Lead Director, Head of Product Execution
CVS Health —Lansing, MI
- $100,000 - $231,540 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Fair chance
- Health insurance
- Dental insurance
2d
Chief Operating Officer (COO)
Owen Tree Service —Attica, MI
- Full-time
- Recruiting
- Construction experience
- Senior level
- Employee stock ownership plan
Quick Apply
Head of Quality - US & Brazil
Dauch —Detroit, MI
- Full-time
- Up to 50% travel
- Travel
- Senior level
Head of Digital Transformation & CIO | Onsite @ Delta College
Ellucian —Bay City, MI
- Full-time
- ERP systems
- University
- Travel
- Relocation assistance
- Health insurance
7d
Chief of Staff
OPUS IVS INC —Dexter, MI
- Bachelor of Science
- Engineering
- Analysis skills
- Paid holidays
- Health insurance
Chief Plans Examiner
City of Dearborn Career Opportunities —Dearborn, MI
- $84,936 - $119,165 a year
- Full-time
- Background check
- Management
- Customer service
Chief Financial Officer
Planned Parenthood of Michigan —Ann Arbor, MI
- $225,000 a year
- Full-time
- Hybrid work
- CPA
- 5 years
- Writing skills
- AD&D insurance
- Disability insurance
Quick Apply
National Head of Digital Deposits
OakNorth —Michigan
- Full-time
- Hybrid work
- 8 years
- Mentoring
- APIs
Quick Apply
Chief Financial Officer
3P Partners —Detroit, MI
- Inventory management
- Office
- Finance
Quick Apply
Chief Financial Officer
TRUCENT INC —Dexter, MI
- Up to 50% travel
- Engineering
- ERP systems
Quick Apply

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Restoration Lead Tech / Crew Chief

ServiceMaster Fire & Water Restoration
Stevensville, MI

Quick Apply

Job Details

Full-time

Benefits

Paid time off

Qualifications

Customer service
In-person customer service
High school diploma or GED
Driver's License
Supervising experience
Team training
Data entry
Crew management
Project stakeholder communication
Respirator
Mobile devices

Full Job Description

Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Job Responsibilities

Knowledge of disaster restoration industry
Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
Completes sketch and scope sheet for estimate, complete drying records using mobile software
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers communicates customer issues, daily job activities with key company staff
Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
May train new technicians or key operational team members
Ensure safety standards are being followed during all active jobs
Valid Drivers’ License and satisfactory driving record
Strong verbal and written and communication skills
Strong problem solving and customer service skills
Must be able to prioritize activities and meet deadlines
Experience with entering data using a tablet or mobile phone
Report to work on time in a clean, complete uniform
Read and follow product label usage instructions

Job Requirements

High school graduate or equivalent
Valid driver's license and satisfactory driving record
Good verbal and written and communication skills
Role models customer service expectations with home owners, adjusters, vendors etc.
Knowledge of disaster restoration or construction industry
Proficient with using mobile software to enter data
Experience with using Xactimate is preferred but not required
Must be able to prioritize activities and meet deadlines
Experience in training and managing others
Strong problem-solving skills
Communicates customer issues, job activities with key company staff
Ability to work overtime and on-call rotation
Certifications are preferred, but not required:
ASD – Applied Structural Drying Technician
FSRT – Fire & Smoke Restoration Technician
OCT – Odor Control Technician
WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

Incumbent must be prepared to:

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
Express or exchange ideas with others and receive and act on detailed information given.
For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

DisclaimerThe above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Job Type: Full-time

Expected hours: 35 – 55 per week

Benefits:

Paid time off

Schedule:

On call
Overtime
Weekends as needed

Supplemental Pay:

Bonus opportunities

Ability to Relocate:

Stevensville, MI 49127: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

head of customer experience jobs in michigan

Restoration Lead Tech / Crew Chief

Head of Regional Performance Maintenance, Cement

Team Manager - Crew Chief - A Crew

VP- CHIEF ADMINISTRATIVE OFFICER

Chief of Staff to the SVP - Healthcare Analytics

Head of Quality, Accessories and SUV

Head of R&D Data and Digital

Chief Information Officer (CIO)

Elementary School Head Administrative Assistant

Head of IOT Product Line

Lead Director, Head of Product Execution

Chief Operating Officer (COO)

Head of Quality - US & Brazil

Head of Digital Transformation & CIO | Onsite @ Delta College

Chief of Staff

Chief Plans Examiner

Chief Financial Officer

National Head of Digital Deposits

Chief Financial Officer

Chief Financial Officer

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