A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The University of Michigan is a premier public research university with more than 53,488 students, including 35,358 undergraduates, and is firmly committed to serving the people of Michigan, and the world, through preeminence in creating, communicating, preserving and applying knowledge, art, and academic value. U-M is in high demand, with a record 115,957 undergraduate first-year and transfer applicants in fall 2025 and 9,711 incoming undergraduate students enrolling.
Reporting to the Provost and Executive Vice President for Academic Affairs, the Office of Enrollment Management (OEM) manages UM's enrollment function to efficiently optimize students' experiences throughout their engagement, from prospect to alumni. The division collaborates with campus partners, faculty, and staff in support of the university's mission.
OEM comprises a dedicated team of more than 200 full-time staff members and up to 400 additional student and temporary staff and is structured in five operational units - the Office of Undergraduate Admissions, the Office of Financial Aid, the Office of New Student Programs, the Office of the Registrar, and OEM Administration. OEM strives to provide excellence in access and support to inspiring learners who will challenge the present and enrich the future.
The Office of the Registrar is committed to ensuring the integrity of the University's academic records. We strive to enhance the educational experience by serving students, faculty, staff, alumni, and the worldwide community in the responsible use of these data and related information systems. Reporting to the assistant registrar, this position reports directly to the Records and Enrollment unit with significant support and responsibilities in the Transcripts, Certification, and Diploma unit.
40% Records and Enrollment
- Using M-Pathways student information system (PeopleSoft) provides first-level support to students, alumni, faculty and staff. Protects sensitive data, maintains a secure workspace, and is vigilant against data security breaches. Initiates tech solutions and submits helpdesk tickets to ITS.
- Assists with updating student records, including transfer credit and study abroad. Assists the department with deceased record processing and notifications, duplicate ID research and processing, and other duties related to student records.
- Serves as first-level support to schools, colleges, and instructors. Provides general information regarding university policies and procedures and assists faculty and staff with questions.
10% Non-Enrollment Degree Requirements Processing
- Using the M-Pathways student information system, update student Form of Study for undergraduate and graduate students in experiences required for degrees, but not registering for classes.
- Troubleshoots when students are enrolled, but a non-enrollment form of study is requested. Works with schools to determine the correct form of study for the appropriate terms and update student information as appropriate.
25% National Student Clearinghouse (NSC) Support
- Assists with the review of monthly enrollment reports. Runs queries and performs manual updates to the Student Consolidated Statistics panels in M-pathways.
- Researches and posts degree information to the National Student Clearinghouse's database for the DegreeVerify Service.
- Investigates and resolves NSC and national Student Loan Data System error reports.
20% General Support
- Assists Transcripts, Certification, and Diploma and Records and Enrollment Departments with daily activities. Provides coverage for telephones and email queues as assigned.
- Assists in maintaining, updating, and writing office procedures, incorporating changes due to system updates, process improvements, and new processes. Participate in project and process improvement initiatives as assigned.
- Assists with testing system capabilities and updates.
5% Other
- Provides front desk and phone coverage at the Student Services Center in the Student Activities Building (SAB) for occasional staff absences. Greets and assists customers with various student service functions, including but not limited to class registration, account information, address and name changes, ordering transcripts, and graduation applications.
- Other duties as assigned.
Bachelor's degree or equivalent combination of education and experience
Considerable customer service experience and experience with appropriately handling confidential and sensitive information.
Proficiency in common Microsoft Office software, particularly Word and Excel.
Demonstrated knowledge and ability to interact positively with a diverse population.
Excellent verbal and written communication skills, and strong interpersonal skills.
The ability to work effectively in a team environment and independently, with minimal supervision.
A high level of organizational skills, a meticulous attention to detail, and the ability to consistently produce highly accurate work.
The ability to manage and organize complex information: the ability to use analysis and critical thinking skills to solve problems.
The ability to interpret University, federal, and state regulations/policies/procedures.
Experience with the M-Pathways student information system and/or the Oracle PeopleSoft CS system.
An excellent understanding of the policies and procedures of the University, the academic units, and the Office of the Registrar, and systems related to the records/registration.
Knowledge of FERPA and other federal/state laws and regulations related to higher education.
Demonstrates an ability to incorporate innovative practices into the workplace to enhance effectiveness and efficiency.
The Office of Enrollment Management requires a hybrid work arrangement of minimally three days on-site and two remote days. Thursdays are required as an on-site work day for all members of the OEM team. Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
