Top 15 It support manager Jobs in Michigan

Manager, IT Support
Continental Services —Sterling Heights, MI
- Full-time
- Office
- 3 years
- Supervising experience
- Paid parental leave
- AD&D insurance
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IT Support Manager
PETOSKEY PLASTICS INC —Petoskey, MI
- Full-time
- 5 years
- Mid-level
- Windows
- Profit sharing
- Paid training
Quick Apply
5d
Team Lead / Support Lead IT Managed Services Help Desk
Stafford Gray —Detroit, MI
- Contract
- 7 years
- Windows
- Microsoft Office
Quick Apply
IT Help Desk Manager
Kinaras Solutions Inc —Battle Creek, MI
- $70,000 - $90,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
Site IT Support Supervisor
Lear Corporation —Farwell, MI
- 6 years
- Mid-level
- Windows
Command Center Supervisor
Actron Systems —Detroit, MI
- Full-time
- Background check
- Computer literacy
- Writing skills
ServiceNow Functional Lead
Deloitte —Grand Rapids, MI
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
11d
Restaurant Technology Manager / OTP Pro
McDonald’s —Oak Park, MI
- $19 - $23 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Tuition reimbursement
- Paid time off
7d

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Manager, IT Support

Continental Services -
Sterling Heights, MI

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Job Details

Full-time

Benefits

Paid parental leave
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance

Qualifications

Jira
Non-technical user support
Growing experience
Cloud identity and access management (IAM)
Knowledge management
Managing technical support teams
Customer communication
On-site technical support
ITIL Certification
IT user and group management
Managing teams in a customer support role
Cloud governance
Incident report management
Triage
Coaching
Customer satisfaction tracking
System architecture
Configuration management
Security policy Implementation (information security management)
Metrics Reporting
Incident Escalation
Improving operational efficiency
3 years
KPI monitoring
Data summary reports
Supervising experience
Change management for system development
Cloud service support
Continuous improvement
Team management

Full Job Description

Description

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You’ll Create:

The IT Support Manager oversees first-level support for all technologies across corporate and customer sites, leading the frontline team to provide reliable, customer-focused service and acting as the main escalation point. They apply IT Service Management practices, using metrics and SLAs to ensure continuous improvement. Additionally, they manage configurations and governance for Jira and Microsoft 365, supporting organizational growth.

Owns and manages first-level IT support for all corporate and customer-site technologies, including end-user devices, network access, printers, peripherals, core business applications, SaaS platforms, and collaboration tools.
Ensures incidents and service requests are logged, triaged, and resolved or escalated per SLAs.
Acts as the single point of coordination between users and Tier 2/3 IT teams across infrastructure, applications, security, data, and vendors.
Implements and matures ITSM practices aligned with ITIL, covering incident, request, problem, and change management, as well as knowledge sharing and self-service.
Tracks and reports on key service metrics like ticket volume, SLA adherence, response times, and user satisfaction, using data to identify recurring issues and opportunities for improvement.
Leads, coaches, and develops the IT support team, setting performance goals and ensuring resource coverage.
Manages Jira as the system administrator and product owner, configuring workflows, automations, and access, while supporting scalable service management.
Acts as the Microsoft 365 administrator, managing users, groups, collaboration tools, licensing, and security policies.
Collaborates with infrastructure and security teams to optimize M365 architecture and governance, ensuring usability and security.
Performs other related duties as assigned.

Ingredients for Thriving:

7+ years of IT experience with a strong background in end-user support and service delivery.
3+ years of experience leading or supervising an IT support or service desk team.
Hands-on experience with ITSM tools and practices (Incident, Request, SLA management).
Experience administering Jira (ITSM and/or service workflows).
Experience administering Microsoft 365 environments.
Strong understanding of escalation models and cross-team collaboration.
Ability to translate technical issues into clear, user-friendly communication.
ITIL certification or formal ITSM training.
Experience supporting multi-site or customer-facing environments.
Familiarity with automation and self-service capabilities in Jira or similar platforms.
Exposure to identity management, endpoint management, or cloud services.
Experience working in a growing or transformation-oriented IT organization.

Location(s) & Logistics:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
The role will be on-site with locations in Sterling Heights and Troy.
Occasional Travel is required for this role to visit customer sites and warehouses

Savor the Benefits:

We offer a range of benefits for eligibles team members, including:

Health Coverage – Medical, Dental and Vision
Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
401(k)
Paid Time Off
Paid Parental Leave
Wellness Programs
Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.

About Continental Services

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Refine Your Search

it support manager jobs in michigan

Manager, IT Support

IT Support Manager

Team Lead / Support Lead IT Managed Services Help Desk

IT Help Desk Manager

Site IT Support Supervisor

Command Center Supervisor

ServiceNow Functional Lead

Restaurant Technology Manager / OTP Pro

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Description

The Experience You’ll Create:

Ingredients for Thriving:

Savor the Benefits:

About Continental Services

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