Job Summary
The Program Coordinator works closely with Transplant Administration, Physicians, Clinical Nurse Manager, Quality Manager, Business Manger and the Transplant Team to support, facilitate and assist in the management of program/clinic operations, quality assurance, regulatory compliance, the outreach program and in the smooth entry of patients into the Transplant Center while ensuring the program meets regulatory certification/compliance with CMS, OPTN/UNOS, TJC, and the Renal Network.
Essential Duties:
MULTI-ORGAN TRANSPLANT OPERATIONS
- Compiles required data for Multi-Organ Transplant Program operations and clinical or financial/budget operations and related activities.
- Reviews, updates, develops and implements processes and procedures for clinic scheduling.
- Works in coordination with Directors and Outreach nurses on outreach activities including monitoring and tracking success.
- Assists with audits on Physician billing, education, regulatory and corporate compliance as required.
- In collaboration with Department/Program leadership oversees Purchase Orders; PO creation, PO maintenance via fund replenishment, and payment of invoices, for the Transplant Program.
- Responsible to assist with onboarding for new staff and physicians, including access approvals, related training/education and reimbursement.
- Facilitate continuing education webinars related to the transplant program.
- Responsible for day to day office operations including but not limited to, payroll processing, calendar management, supply purchasing, billing, coordination of travel arrangements, expense reporting, maintaining and updating website, Selection Committee documentation, etc.
- Manages and coordinates referrals from patients, providers and dialysis units including pre-screening for transplant evaluation eligibility.
- Manage all outside records for team review and scans into EPIC for Transplant Team access.
- Maintains inactive chart storage process including database management.
- Works with Transplant Financial Coordinator (TFC) and/or the Transplant Financial Representative (TFR) to assist with patient insurance referrals from the many different insurance companies, i.e. HMO’s, to assist with financial coordinator verification process.
- Manages prior authorizations for imaging, pharmacy and procedures
- Assists Waitlist Coordinator in managing listed patient population ensuring patients remain eligible and medically ready for transplant.
- Manages, in coordination with the Liver Transplant Coordinators, the random drug/alcohol testing protocol required for liver transplant patients to ensure compliance with program policies.
- Manages the coordination of patient monthly HLA mailers to ensure patients/units meet/maintain compliance with UNOS guidelines. Includes follow-up calls to patient/dialysis units regarding monthly serums according to the Gift of Life (GOL) 42-day-old delinquent sera list.
- In coordination with Living Donor Coordinator, manages the entire donor process from initial questionnaire receipt through and including two years of follow-up after donation per regulatory requirements.
- Coordinates the scheduling of living donor transplants with transplant physicians’ and hospital boarding offices. Completes verification process to confirm physician’s office has boarded surgery as planned.
- Writes and sends correspondence to patients, providers, and dialysis units as required by regulatory agencies.
Quality Assurance / Regulatory Compliance
- Assists with ensuring compliance with accrediting and regulatory agencies such as CMS, OPTN/UNOS, TJC, and Renal Network
- Management of CMS required Time Studies for Kidney and Liver Acquisition by multidisciplinary team members across multiple hospital departments.
- Assists in management & communication to referring physician’s notification about their patients to meet regulatory compliance requirement for pre-transplant phase of care.
- Assists the Directors, Manager Transplant Quality, and Clinical Nurse Manager with regulatory documents, committee meeting preparation and projects for the multi organ transplant program, (i.e.: SRTR and Organ Acquisition Cost Centers).
- Responsible to organize/maintain numerous databases and compiling information for certification and compliance purposes including patient tracking, statistics, and delivery of care monitoring as required by regulatory agencies (CMS, UNOS, Midwest Network, TJC).
- Utilizing PDCA, Kaizen, or GEMBA methods; participates in process improvement discussions with multidisciplinary team.
- Manages Community Benefit Reporting for the Multi Organ Transplant Program.
- Assist Department/Program leadership in surveys, audits, updating policies/procedures/documents to meet quality assurance and regulatory compliance
Qualifications
- Required High School Diploma
- Preferred Associate's Degree Associate and/or bachelor’s degree in business and/or education background.
- Preferred Outpatient experience (registration, front desk)
- Preferred Medical Terminology
- Preferred strong customer service skills in a clinical setting
- Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Medical Office Building West/East - 3535 W 13 Mile Rd - Royal Oak
Department Name
Organ Acquisition Kidney - Royal Oak Hosp
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8:00am to 4:30pm
Days Worked
Monday to Friday
Weekend Frequency
N/A
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Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
