Contractor Opportunity: Supplier Helpdesk
Location: Remote
Engagement Type: Contractor via Third-Party Supplier
Contracting Entity: Accenture
Supplier of Record: BCforward
Start Date: 10/26/2026
Duration: 12 Months with potential for extension
About the Role
The Supplier Helpdesk Specialist serves as the primary point of contact for suppliers, delivering exceptional support across onboarding, invoicing, payment inquiries, and system access requests. This role plays a critical part in ensuring a seamless supplier experience by providing timely issue resolution, maintaining process compliance, and driving continuous improvement initiatives. The ideal candidate is customer-focused, detail-oriented, and skilled at collaborating with cross-functional teams to support Procure-to-Pay (P2P) operations. This opportunity is Remote anywhere in the United States.
Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office. The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 7:00 AM to 7:00 PM Eastern Time.
Contractors will be engaged and paid by a third-party payroll supplier, BCforward, which will serve as the employer of record for tax and compliance purposes.
Key Responsibilities
Core Duties
- Serve as the first point of contact for supplier inquiries through phone, email, and ticketing platforms.
- Provide accurate guidance regarding supplier registration, invoice submission, payment status, and procurement-related processes.
- Troubleshoot supplier portal and system access issues, ensuring timely resolution or escalation when needed.
- Maintain detailed records of supplier interactions, resolutions, and follow-up activities within the helpdesk tracking system.
- Monitor open cases to ensure service level agreements (SLAs) and quality standards are consistently achieved.
- Support supplier education by providing process guidance, training resources, and best practices.
Deliverables or Project Scope
- Deliver prompt and professional resolution of supplier inquiries and support requests.
- Ensure accurate documentation and tracking of all helpdesk activities and issue outcomes.
- Analyze recurring issues and recommend process improvements to enhance supplier satisfaction and operational efficiency.
- Partner with internal teams to support a seamless end-to-end supplier experience.
- Generate periodic reports highlighting ticket volumes, issue trends, response times, and resolution performance.
- Contribute to the development and maintenance of knowledge base articles and support documentation.
Collaboration Tools or Platforms
- Microsoft Office (Excel, Word, Outlook, Teams)
- Supplier Management & P2P Systems: SAP, Ariba, Coupa, Oracle, or similar procurement platforms.
- Ticketing & Support Tools: Helpdesk case management and issue tracking systems.
- Microsoft Office Suite: Excel, Outlook, Teams, and other productivity applications.
- Communication Channels: Phone, email, virtual collaboration platforms, and supplier portals.
- Knowledge Management Tools: Internal documentation repositories and process knowledge bases.
Qualifications
- High School Diploma or GED equivalent
- 1-3 years of experience in supplier support, procurement operations, accounts payable, or a related customer service environment.
- Strong communication, customer service, and problem-solving skills.
- Working knowledge of Procure-to-Pay (P2P) processes and supplier lifecycle management.
- Experience supporting supplier-facing systems, portals, or enterprise applications.
- Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
Preferred Qualifications
- Experience supporting suppliers within a shared services, procurement, or finance organization.
- Familiarity with service level agreements (SLAs), ticket management processes, and performance metrics.
- Experience identifying process improvement opportunities and implementing solutions.
- Knowledge of supplier onboarding, invoice processing, and payment workflows.
- Ability to build strong working relationships with suppliers and cross-functional stakeholders.
- Strong organizational skills with the ability to prioritize multiple requests in a fast-paced, customer-focused environment.
- Experience creating or maintaining knowledge base articles, training materials, or user guides for suppliers and internal stakeholders.
- Advanced proficiency with Microsoft Excel, including reporting, data analysis, and tracking metrics.
Demonstrated ability to collaborate effectively with Procurement, Accounts Payable, IT, and other cross-functional teams to drive issue resolution and operational excellence.
How to Apply
Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by BCforward for next steps.
Compliance Notes
This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.
The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.
Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:
- In response to a formal complaint or charge,
- In furtherance of an investigation, proceeding, hearing, or action, or
- Consistent with Accenture’s legal duty to furnish information
California residents or those planning to work from Los Angeles County should review additional notifications here.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.
Compensation Disclosure
Compensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward, and varies depending on factors such as location, role, skill set, and experience.
As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role as set forth below.
We anticipate this contractor role will be posted until 10/5/2026.
BCforward offers a market competitive suite of benefits including but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. See more information on our benefits here: https://www.bcforward.com/bcforward-benefits/
Drug-Free Workplace
Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.
Equal Employment Opportunity Statement
Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.
Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.
Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.
Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.
