Top 1 Senior audio visual technician Jobs in Michigan

Senior Service Technician
Daisy - Kalamazoo —Kalamazoo, MI
- $35 - $45 an hour
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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Senior Service Technician

Daisy - Kalamazoo
Kalamazoo, MI

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Job Details

Full-time
$35 - $45 an hour

Benefits

Health insurance
Dental insurance
401(k)
Parental leave
Vision insurance

Qualifications

Equipment service recordkeeping
Field service equipment repair
Personal service client interaction documentation
On-site technical support
Customer relationship building
Control system upgrades
Mid-level
Security system
Post-sales issue resolution
3 years
High school diploma or GED
Maintenance activity documentation
Troubleshooting audio issues
Managing clients in a customer support role
Client database systems
Driver's License
Documentation tools
Client retention
Driving
System testing
Customer engagement
Networking equipment (troubleshooting support)
AV system troubleshooting
Equipment maintenance
CRM system proficiency
Physical security system troubleshooting
Equipment testing
Cross-functional collaboration
Leadership
Field engineering

Full Job Description

Benefits:

401(k)
Competitive salary
Dental insurance
Health insurance
Parental leave
Training & development
Vision insurance

About Daisy

Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. We resolve complex technology challenges with innovative, personalized solutions that enhance our clients' everyday lives.

Position Summary

As a Senior Service Technician, you are the primary point of contact for our clients — responsible for keeping their smart space systems running flawlessly. This role demands a seasoned AV professional with a minimum of 3 years of hands-on Audio Video experience who can independently troubleshoot, maintain, and optimize sophisticated technology systems while delivering a world-class client experience.

Key Responsibilities

Client Engagement: Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.
Maintenance & Troubleshooting: Perform assessments, testing, and maintenance of audio-visual, networking, control systems, and security equipment — resolving issues efficiently and accurately.
Service Coordination: Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high-quality resolution of client needs.
Documentation: Log all service activities, updates, and client interactions accurately using CRM tools.
Collaboration: Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.
Administration: Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.

Qualifications

High school diploma or equivalent.
Minimum 3 years of direct Audio Video (AV) experience — required. Candidates without demonstrated AV field experience will not be considered.
Experience with networking, control systems, and technology integration strongly preferred.
Control4 Certification (preferred).
Valid driver's license, clean driving record, and reliable transportation.
Ability to lift up to 50 pounds and work comfortably in varied physical conditions.

Preferred Attributes

Proven track record of independent AV troubleshooting and system maintenance.
Strong leadership, accountability, and interpersonal skills.
Client-first mindset with a solutions-oriented approach.
Commitment to continuous learning and staying current with emerging technologies.
Proactive problem-solver who anticipates issues before they escalate.

Compensation & Benefits

Competitive salary commensurate with experience.
Health insurance (Medical, Vision, Dental).
401(k) retirement plan.
Paid vacation and sick leave.
Professional growth opportunities and industry certification support.

Work Environment

Field-based role involving travel to job sites, hands-on tool use, and direct client interaction.
Daisy enforces a strict smoke, alcohol, and drug-free policy across all buildings, vehicles, job sites, and brand-representing activities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Daisy Corporate.

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Senior Service Technician

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