Top 16 Senior technical support Jobs in Michigan

Senior Digital Platforms Support Engineer Hybrid (Monday-Wednesday in office & Thurs-Friday Remote)
Pet Supplies Plus —Livonia, MI
- Full-time
- Hybrid work
- 5 years
- Office
- Continuous improvement
- Dental insurance
- 401(k)
13d
Executive IT Support Senior Technician
General Motors —Warren, MI
- Email
- Computer science
- Computer Science
- Windows
- Benefits from day one
13h
Senior Desktop Support Specialist
University of Michigan —Ann Arbor, MI
- $70,000 - $80,000 a year
- Full-time
- Background check
- Laboratory
- Classroom
- Disability insurance
- Health insurance
2d
Epic Senior Principal Trainer
CVS Health —Michigan
- $83,430 - $222,480 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Senior Specialist, Help Desk Support
Raymond James Financial, Inc. —Southfield, MI
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
- Paid holidays
- Health insurance
RTS Sr Technical Support Engineer.
Thermo Fisher Scientific —Ann Arbor, MI
- $45.08 - $67.62 an hour
- Full-time
- Up to 50% travel
- 5 years
- Mid-level
- Commuter assistance
- Paid parental leave
23h
Senior Technical Training Specialist
KION Group AG —Grand Rapids, MI
- $85,125 - $124,850 a year
- Full-time
- Up to 50% travel
- 5 years
- Ability to lift 50 pounds
Senior Mainframe Observability & Diagnostics Engineer
Dynatrace —Detroit, MI
- $120,000 - $160,000 a year
- Full-time
- Java
- Product management
- Mentoring
- Employee stock purchase plan
- Health insurance
Senior IT Support Analyst
Michigan Sugar Company —Bay City, MI
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
IT Support Sr Specialist
Kem Krest —Brighton, MI
- Research
- Mid-level
- High school diploma or GED
- Health insurance
- Tuition reimbursement
Quick Apply
Sr IT Technician - MI
Beacon Specialized Living —Kalamazoo, MI
- $60,000 - $65,000 a year
- Full-time
- Computer Science
- HIPAA
- English
Quick Apply
8d
Sr. Coord, Customer Service
Smurfit Westrock —Lansing, MI
- Full-time
- ERP systems
- Mid-level
- High school diploma or GED
Sr Medical Screener - Reception Technician (Customer Service)
CSL Plasma —Mount Clemens, MI
- Full-time
- Basic math
- High school diploma or GED
- Entry level
8d
Sr. Technical Specialist
Challenge Manufacturing —Walker, MI
- Weekends as needed
- Classroom
- 5 years
- Presentation skills
- Employee stock ownership plan
Quick Apply
2d

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Senior Airframe and Powerplant Mechanic (A&P)
Kubick Aviation Services, Inc. —Kingsford, MI
Valid state-issued driver’s license. Ability to interpret maintenance manuals, technical documents, mechanical drawings, and engineering instructions.
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senior technical support jobs near michigan

Senior Digital Platforms Support Engineer Hybrid (Monday-Wednesday in office & Thurs-Friday Remote)

Pet Supplies Plus -
Livonia, MI

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Job Details

Full-time
13 days ago

Benefits

Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount

Qualifications

Salesforce Service Cloud
Jira
Performance dashboard reports
Dashboard development
Salesforce Marketing Cloud
Defect resolution root cause analysis
Responding to infrastructure failures
5 years
Operations coordination
Triage
Defect analysis
Improving system uptime or availability
IT system monitoring
Incident management software
Dashboard creation support
Vendor coordination
Metrics Reporting
Incident Escalation
E-commerce
Trend analysis
Salesforce Cloud
Cloud service support
Continuous improvement
SRE
Splunk
New Relic
Log analysis tools
Data reporting support
Dynatrace
Customer support ticket management

Full Job Description

Overview:

Pet Supplies Plus is seeking a Senior Digital Platforms Support Engineer to support and improve the reliability of our customer-facing digital ecosystem, including Marketing Technology, Ecommerce, Mobile App, Loyalty, Sitecore, Salesforce platforms, SMS, customer identity, analytics, and related integrations. This hands-on senior individual contributor role is responsible for platform stability, incident response, operational visibility, stakeholder communication, and continuous improvement.

Responsibilities/Qualifications:

The ideal candidate is a strong technical troubleshooter and coordinator who can quickly assess production issues, engage the right teams or vendors, and drive incidents through resolution.

Because these platforms support mission-critical customer and business experiences, periodic availability outside normal business hours may be required for critical incidents, releases, outages, or other business-critical events.

The Senior Digital Platforms Support Engineer key responsibilities include:

Support and maintain PSP’s digital ecosystem, including ecommerce, mobile app, loyalty, Salesforce Marketing Cloud/Data Cloud, Sitecore, SMS, customer identity, analytics, and third-party integrations.
Monitor platform health, automations, integrations, and customer-impacting services to identify and resolve issues quickly.
Perform first-level triage and troubleshooting across digital platforms, including shopping, checkout, loyalty, personalization, promotions, customer accounts, and marketing communications.
Serve as the initial point of engagement for production incidents and operational concerns; determine escalation paths and coordinate with internal teams, vendors, and platform providers.
Own incident coordination through resolution, ensuring clear communication, timely stakeholder updates, and follow-through on corrective actions.
Develop and maintain dashboards, monitoring standards, alerting, health indicators, and operational reporting for digital platform reliability.
Partner with internal teams and vendors to improve instrumentation, logging, diagnostics, release readiness, and production validation.
Lead or support root-cause analysis, post-incident reviews, trend analysis, and continuous improvement efforts that reduce recurring issues and operational risk.

PAWsome Digital Platforms Support Engineer candidates will have:

5+ years of experience in digital platform support, application support engineering, digital operations, SRE, platform engineering, or a related technical support role.
Demonstrated ability to troubleshoot complex, multi-system issues across integrated digital environments.
Strong understanding of web technologies, APIs, event-driven integrations, cloud-based platforms, and customer-facing digital systems.
Experience managing production incidents and communicating clearly with technical and non-technical stakeholders.
Ability to coordinate work across distributed teams, vendors, and business partners in a fast-paced environment.
Experience creating or maintaining dashboards, health metrics, monitoring, alerting, or service reporting.
Excellent written and verbal communication skills, with the ability to translate technical issues into clear business updates.
Experience with ticketing or work management platforms such as Jira, ServiceNow, or equivalent tools.

Preferred Qualifications:

Experience supporting Salesforce Marketing Cloud, Salesforce Data Cloud, Sitecore, ecommerce platforms, mobile applications, loyalty programs, SMS/push notification platforms, or customer engagement tools.
Experience with observability or application performance tools such as Datadog, New Relic, Splunk, Dynatrace, or similar platforms.
Familiarity with APIs, webhooks, cloud-based middleware, digital commerce, personalization, retail, franchise, or multi-location business environments.
Experience with ITIL or structured incident and problem management practices.

Why Us: Our Pawprint Values – Neighborly, Knowledgeable, Trustworthy, PetCentric

Work in a collaborative, neighborly environment that values initiative, curiosity, teamwork, and care for pets.
Engage in our pet-centered culture—bring your dog to work
Employee discount up to 50% at our stores (plus coupons!)
Bonus Pay based on Company performance
Promotion from within culture
Flexibility to meet your needs with Paid Time Off & hybrid work arrangement
401k savings plan
Health, dental, vision & disability plans
Health & flexible savings accounts

#LI-SQ1

About Company:

Pet Supplies Plus is focused on making it easier to get better products for your pet. With 770+ locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine's 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com.

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

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Refine Your Search

senior technical support jobs in michigan

Senior Digital Platforms Support Engineer Hybrid (Monday-Wednesday in office & Thurs-Friday Remote)

Executive IT Support Senior Technician

Senior Desktop Support Specialist

Epic Senior Principal Trainer

Senior Specialist, Help Desk Support

RTS Sr Technical Support Engineer.

Senior Technical Training Specialist

Senior Mainframe Observability & Diagnostics Engineer

Senior IT Support Analyst

IT Support Sr Specialist

Sr IT Technician - MI

Sr. Coord, Customer Service

Sr Medical Screener - Reception Technician (Customer Service)

Sr. Technical Specialist

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