Top 105 Service desk engineer Jobs in Michigan

Managed Services Help Desk Technician
Hub Orion —Michigan
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Windows
- Health savings account
- Disability insurance
Quick Apply
8d
Information Technology Specialist
City of Wyoming —Wyoming, MI
- $29.37 - $39.16 an hour
- On call
- Computer literacy
- Mid-level
- Communication skills
- Paid holidays
- Health insurance
9d
Junior Help Desk Technician Full-Time
cyberMIND Corporation —Kalamazoo, MI
- Full-time
- Computer literacy
- Microsoft Office
- Computer networking
- Work from home
- Opportunities for advancement
Help desk Technician
Trilon Group —Canton, MI
- $23 - $30 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
Quick Apply
Level 1 IT Support Technician
UBX Cloud —Madison Heights, MI
- $36,000 - $40,000 a year
- Full-time
- Hybrid work
- Computer literacy
- High school diploma or GED
- Trade school
- Paid time off
- Opportunities for advancement
Quick Apply
Junior Help Desk Technician Part-Time
cyberMIND Corporation —Kalamazoo, MI
- Part-time
- Computer literacy
- Microsoft Office
- Computer networking
- Work from home
- Opportunities for advancement
Application Engineer
Lenze Americas Corporation —Detroit, MI
- $85,000 - $130,000 a year
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health savings account
Voice Field Engineer | IT - Voice Services
Henry Ford Health —Rochester Hills, MI
- Day shift
- Hospital
- Mid-level
- 3 years
- Health insurance
- Dental insurance
8d
HIL System Engineer
Ford Motor Company —Dearborn, MI
- $99,600 - $166,600 a year
- Online Application
- Hybrid work
- Computer science
- Computer Science
- US work authorization
- Paid parental leave
- Paid holidays
2d
Microsoft Exchange and Teams Engineer
Plante Moran —Ann Arbor, MI
- $89,500 - $120,000 a year
- Full-time
- Hybrid work
- System design
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Technical Support Engineer
LECO Corporation —Saint Joseph, MI
- Full-time
- Oracle
- Computer literacy
- Mid-level
Quick Apply
IT Systems Engineer
U.S. Business Systems —Saint Joseph, MI
- Clean driving record
- Azure
- Mid-level
- Health insurance
- Paid time off
Senior Network Engineer
NuTelsys —Livonia, MI
- Email
- Computer science
- Clean driving record
- Microsoft Excel
- Profit sharing
- Health insurance
Manager II Labs, Analytical – LCMS Lab
NSF International —Ann Arbor, MI
- Bachelor of Science
- Mid-level
- Supervising experience
Support Desk Engineer
VISTA IT GROUP LLC —Grand Rapids, MI
- $45,000 - $65,000 a year
- On call
- Azure
- Mid-level
- Windows
Quick Apply
Professional Services Engineer
Quantum Leap —Grand Rapids, MI
- Azure
- Windows
- AWS
DESKTOP ADMINISTRATOR L2
Wipro Limited —Battle Creek, MI
- $37,500 - $83,600 a year
- Microsoft Outlook
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
IT Engineer
LM MANUFACTURING LLC —Detroit, MI
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
Service Engineer, Detroit Service Team
DMG MORI USA, INC —Detroit, MI
- $83,000 - $110,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Computer literacy
Quick Apply
SW Validation Engineer
Stellantis —Auburn Hills, MI
- Computer Science
- 3 years
- Analysis skills

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Managed Services Help Desk Technician

Hub Orion
Michigan

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year
8 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Happy hour
Paid time off
Parental leave
Vision insurance

Qualifications

Desktop computer repair
Research
Printer (troubleshooting support)
Software installation
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
IP networking
Desktop administration
Peripheral hardware support

Full Job Description

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

Greystone Technology, a New Charter Company, is a people-driven IT organization looking for creative, self-accountable professionals.

We’re looking for curious, driven people who want to do meaningful, challenging, and rewarding work. If you’re ready to learn, grow, solve problems, and bring your full self to the table, we’d love to meet you.

We don’t just solve technical issues. We focus on understanding the real problem first. That means asking questions, listening, and taking a thoughtful, consultative approach instead of jumping straight to solutions.

If you think differently, solve problems creatively, and enjoy working with people, you’ll find success in here.

At Greystone, a New Charter Company, we are seeking a Technical Engineer 1 (in other companies this person could hold the title of IT Support Specialist, Help Desk Technician, Desktop Support Technician) to provide responsive front-line technical support and resolve day-to-day technology issues for our Managed Services clients.

This is a remote position open to candidates located within the United States.

Core Responsibilities

The Technical Engineer 1 is responsible for working within the Front Edge Support team to support the Managed Services teams. The objective of Front Edge Support is to resolve quick and basic technical user requests for our Managed Services clients. This includes, but isn’t limited to:

Support various clients by following the documented protocol for processing tickets, including answering calls, limiting time spent on tickets, and routing appropriately and within SLA
Resolve 50% or more support tickets worked and route misplaced Back Office tickets to the appropriate resources
Manage tickets and documentation consistent with processes in the Service Delivery Handbook
Answer incoming calls with enthusiasm and offer excellent phone presence and listening skills; return voicemails, as appropriate
Research technical issues with internal documentation system and other informational areas to resolve issues within time constraints
Translate complex technical issues into common language for clients
Maintain a calm and confident demeanor, even during times of stress (high ticket/call volumes)
Manage aspects of centralized tools including deployment, reporting and remediation
Identify operational issues as appropriate and collaborate to create tactical and strategic solutions
Collaborate with other teams to ensure an effortless experience for our clients

Required Skills, Experience, and Attributes

Ability to diagnose, troubleshoot, and resolve fundamental technical issues
e.g. password resets, break/fix, software installation and configuration, and printer issues
Ability to troubleshoot and support Microsoft platforms
e.g. M365, Active Directory, all current flavors of Windows
Fundamental understanding of basic networking principles, what they mean, and how they interact
e.g. TCPIP, DNS, DHCP, LAN/WAN
Ability to diagnose, troubleshoot, and resolve fundamental network issues
e.g. internet connectivity, firewalls, DNS, and VPN issues
Proficient in installing, diagnosing, and upkeep of peripheral devices
e.g. scanners, printers, and monitors issues
1 – 3 years’ experience in an IT help desk or desktop support environment
An empathetic approach to solving client problems
A positive, courteous demeanor
A passion for solving problems
Receptive to candid feedback
Curiosity about technology and motivation to learn independently

Preferred Skills, Experience, and Attributes

Understanding of standard IT Security practices
e.g. virus remediation, firewalls, and phishing issues
Understanding backup and disaster recovery concepts
Fundamental knowledge of Apple, Mac OS, and iOS troubleshooting experience a plus
Experience working with a Managed Service Provider or equivalent experience is a plus
Experience working in a ticketing management system is a plus
Professional confidence
An aptitude towards service
Ability to learn from experience
Ability to multitask or switch tasks based on context, urgency and priority

Some of the things our team members enjoy, include:

Competitive wages | The salary range is expected to start between $60,000-65,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributions
Maternal and paternal leave
Very generous paid time off program that is unique to the IT industry
Sustainable work-life balance and flexibility
Yearly work anniversary rewards
Fun company events, including chili cook-offs, annual company photoshoot, monthly happy hours, cup in hand kickball league, and more!

We’re looking for smart, highly skilled, passionate people to help us do something disruptive, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Come as you are and apply today!

How to Apply

We review a high volume of applications, so help us understand what makes you a great add to our team. Please include a resume, a cover letter, and anything else that shows your interest in this specific role.

Tell us your story. Show us who you are. Bonus points if you include your salary expectations and what kind of cookies we should bake for your birthday.

Interview Process

We aim to keep our interview process transparent, respectful, and informative giving you a clear view of the role and our company while assessing how your skills and values match what we’re looking for. Here’s what to expect if your background aligns with the position:

Resume review
Short technical assessment (15 to 30 minutes)
Conversation with a recruiter about your goals and the role (15 to 30 minutes)
Technical discussion with team members on your experience, approach, and skill set (45 to 60 minutes)
Culture discussion with team members focused on collaboration, working style, and culture alignment (30 to 45 minutes)
One final conversation if needed for select roles, which may include a team or client site visit (30 to 45 minutes)
Final decision

We’ll keep you informed every step of the way. No ghosting.

Internal Applicants

Interested in another role at Greystone Technology? Review the guidelines and let your leader know before applying. Submit a brief cover letter outlining your interest, your accomplishments in your current role, and how you’d find success in your first 90 days to a year, no resume needed. Once you apply, our People team will be in touch. We’re excited about your growth here!

Not Sure You Check Every Box?

Apply anyway. If you’re strong in customer service and eager to learn, we’re open to teaching the technical pieces.

Greystone Technology, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Greystone recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Quick Apply

Refine Your Search

service desk engineer jobs in michigan

Managed Services Help Desk Technician

Information Technology Specialist

Junior Help Desk Technician Full-Time

Help desk Technician

Level 1 IT Support Technician

Junior Help Desk Technician Part-Time

Application Engineer

Voice Field Engineer | IT - Voice Services

HIL System Engineer

Microsoft Exchange and Teams Engineer

Technical Support Engineer

IT Systems Engineer

Senior Network Engineer

Manager II Labs, Analytical – LCMS Lab

Support Desk Engineer

Professional Services Engineer

DESKTOP ADMINISTRATOR L2

IT Engineer

Service Engineer, Detroit Service Team

SW Validation Engineer

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We’re looking for smart, highly skilled, passionate people to help us do something disruptive, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Come as you are and apply today!

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