Top 93 Service desk manager Jobs in Michigan

IT Manager
Robert Half —Taylor, MI
- $115,000 - $120,000 a year
- Windows
- Supervising experience
- US work authorization
- Disability insurance
- Dental insurance
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8d
Service Desk Manager
Lumentis —Novi, MI
- Full-time
- Hybrid work
- 7 years
- Office
- Windows
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Manager, IT Support
Continental Services —Sterling Heights, MI
- Full-time
- Office
- 3 years
- Supervising experience
- Paid parental leave
- AD&D insurance
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Junior Help Desk Technician Full-Time
cyberMIND Corporation —Kalamazoo, MI
- Full-time
- Computer literacy
- Microsoft Office
- Computer networking
- Work from home
- Opportunities for advancement
IT Manager
Jars Cannabis —Troy, MI
- From $80,000 a year
- Full-time
- Mid-level
- Office
- Team management
- Paid holidays
- Health insurance
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Junior Help Desk Technician Part-Time
cyberMIND Corporation —Kalamazoo, MI
- Part-time
- Computer literacy
- Microsoft Office
- Computer networking
- Work from home
- Opportunities for advancement
Customer Service Dept Supervisor (US)
Unilock Michigan, Inc —Brighton, MI
- Writing skills
- Mid-level
- Associate's degree
Quick Apply
Regional Sales Manager (West Coast)
New Life Delivery Service —Wyoming, MI
- $75,000 - $80,000 a year
- Full-time
- Marketing
- ERP systems
- Mid-level
- Paid holidays
- Disability insurance
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Outside Sales/Account Manager
Road Equipment —Lansing, MI
- From $65,000 a year
- Full-time
- Marketing
- ERP systems
- Mid-level
- Paid holidays
- Disability insurance
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Regional Sales Manager (North East)
New Life Delivery Service —Wyoming, MI
- $75,000 - $80,000 a year
- Full-time
- Marketing
- ERP systems
- Mid-level
- Paid holidays
- Disability insurance
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IT Help Desk Manager
Kinaras Solutions Inc —Battle Creek, MI
- $70,000 - $90,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
Service Desk Support Manager
Trusted Fraternal Life —Port Huron, MI
- 7 years
- Experience equivalent to degree accepted
- In-person
Quick Apply
Team Lead, Customer Support
ROUTEONE —Farmington Hills, MI
- Extended hours
- Hybrid work
- Microsoft Outlook
- 5 years
- Writing skills
- On-the-job training
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Enterprise Administrator
Cranbrook Educational Community —Bloomfield Hills, MI
- On call
- 5 years
- System design
- Office
- Paid holidays
- Disability insurance
Jr. System Administrator
Lifesecure Insurance Company —Brighton, MI
- $64,670 - $70,780 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- System design
- Paid holidays
- Health insurance
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Systems Administrator – Information Technology
Detroit Public Television —Wixom, MI
- Computer science
- Computer Science
- Word processing
Senior Support Technician
Endeavor —Coopersville, MI
- $75,000 - $85,000 a year
- Overtime
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
12d
IT Operations Manager
X-Rite —Grand Rapids, MI
- $120,000 - $130,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
Technical Project Manager
Proctor Loan Protector —Troy, MI
- 8 hour shift
- Office
- 3 years
- Analysis skills
- Employee stock purchase plan
- Paid holidays
12d
Help Desk Technician II
Park Place Technologies, LLC —Grand Rapids, MI
- On call
- Hybrid work
- Mid-level
- 1 year
- Associate's degree

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service desk manager jobs near michigan

IT Manager

Robert Half -
Taylor, MI

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Job Details

$115,000 - $120,000 a year
8 days ago

Benefits

Disability insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Managing technical support teams
Security team coordination
Team supervision
Managing teams in a customer support role
Windows
Frontline customer support management
Information & network security team management
Supervising experience
Technology management
Leading team collaboration initiatives
IT department experience
Managing tech infrastructure teams

Full Job Description

Our Client is looking for an experienced IT Manager to lead technology operations for a fast-paced logistics and warehousing organization supporting around-the-clock automotive manufacturing customers in Metro-Detroit, Michigan. This role will guide infrastructure, end-user support, network performance, and security across multiple facilities while building a more consistent and well-documented IT environment. The ideal candidate brings strong technical depth, proven leadership of technical teams, and the ability to introduce structure, accountability, and measurable service delivery.

Responsibilities:

Direct day-to-day IT operations across multiple sites, ensuring reliable infrastructure, responsive support, and stable connectivity for 24/7 business activities.
Lead and develop management-level direct reports overseeing service desk operations, network and systems administration, and security and compliance functions.
Establish clear operating standards for support services, including escalation paths, service levels, performance metrics, and knowledge-sharing practices.
Strengthen enterprise infrastructure by overseeing networking, server administration, identity services, virtualization platforms, Microsoft 365 environments, and backup solutions.
Drive improvements in documentation by creating and maintaining technical standards, runbooks, diagrams, and operational procedures that teams can use effectively.
Partner with leadership on staffing, budgeting, and resource planning to align IT capabilities with business needs across all facilities.
Advance the organization’s security posture by guiding remediation efforts, supporting audit responses, and enforcing infrastructure hardening practices.
Identify gaps in current processes and transform reactive support models into structured, scalable IT service delivery.
Oversee major infrastructure and operational improvement initiatives, including service desk enhancements and environment standardization efforts.

You will have three management-level direct reports :

IT Service Desk Manager — leading the Tier 1 and Tier 2 technician group
Network Engineer — leading the Network & Systems Administrator
Security & Compliance Analyst — owning security posture, audit response, and the remediation backlog
10+ years of experience in IT infrastructure, networking, and technical support, including at least 4 years leading technical teams.
Demonstrated success managing managers or team leads, with accountability for staffing decisions and budget oversight strongly preferred.
Strong hands-on knowledge of enterprise networking, including routing, switching, VLANs, firewalls, wireless technologies, and related administration.
Experience supporting Windows Server environments, virtualization platforms, Active Directory or Entra ID, Microsoft 365, and backup and recovery technologies.
Proven ability to improve an unstructured or reactive IT environment by introducing process discipline, documentation, and operational controls.
Background building or rebuilding IT service desk functions, including tiered support models, service-level management, metrics, and knowledge management.
Practical understanding of security controls, system hardening, and remediation activities related to audits or security assessments.
Strong technical writing skills with the ability to produce clear standards, procedures, and support documentation.

Technology Doesn't Change the World, People Do. ®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice .

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service desk manager jobs in michigan

IT Manager

Service Desk Manager

Manager, IT Support

Junior Help Desk Technician Full-Time

IT Manager

Junior Help Desk Technician Part-Time

Customer Service Dept Supervisor (US)

Regional Sales Manager (West Coast)

Outside Sales/Account Manager

Regional Sales Manager (North East)

IT Help Desk Manager

Service Desk Support Manager

Team Lead, Customer Support

Enterprise Administrator

Jr. System Administrator

Systems Administrator – Information Technology

Senior Support Technician

IT Operations Manager

Technical Project Manager

Help Desk Technician II

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