Top 113 Service desk support Jobs in Michigan

User Support Specialist I
State of Michigan —Lansing, MI
- $43,352 - $59,787 a year
- Full-time
- Computer science
- Computer Science
- Computer literacy
9d
IT Support Specialist
Grand Hotel —Mackinac Island, MI
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
IT Help Desk Technician
PRIORITY WASTE RESOURCES LLC —Clinton Township, MI
- Microsoft Outlook
- Office
- Windows
Quick Apply
Junior Help Desk Technician Full-Time
cyberMIND Corporation —Kalamazoo, MI
- Full-time
- Computer literacy
- Microsoft Office
- Computer networking
- Work from home
- Opportunities for advancement
Service Desk Consultant
TAZ Networks —Clinton Township, MI
- Email
- Hybrid work
- Entry level
- Work from home
Help Desk Support Technician
Quantum Leap —Grand Rapids, MI
- Email
- Microsoft Outlook
- Windows
- SharePoint
- Paid time off
- Cell phone reimbursement
Service Desk Technician Level 2
Auxiom LLC —Rochester, MI
- $55,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Help Desk Analyst
Skytron LLC —Grand Rapids, MI
- Full-time
- Customer service
- Writing skills
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
IT Specialist/Desktop Support
Connection —Detroit, MI
- $39 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
12d
Tier 1 IT Support Specialist - Grand Rapids MI
Applied Innovation —Grand Rapids, MI
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
IT Support Technician (Southfield, MI | 23.00/hr)
Playtech —Southfield, MI
- $23 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
6d
Full Time Help Desk Support
Eaton Rapids Medical Center —Eaton Rapids, MI
- Weekends as needed
- Mid-level
- Associate's degree
Walk-Up IT / Deskside Support
HCL America Inc —Melvindale, MI
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
IT Support Specialist
SER Metro-Detroit —Detroit, MI
- $16 - $18 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Junior Help Desk Technician Part-Time
cyberMIND Corporation —Kalamazoo, MI
- Part-time
- Computer literacy
- Microsoft Office
- Computer networking
- Work from home
- Opportunities for advancement
Support Specialist II
Element Four —Grand Rapids, MI
- Email
- Mid-level
- Microsoft Office
Escalation Support Specialist (Automotive Customer Support)
Percepta —Dearborn, MI
- $21 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health savings account
- Paid holidays
Quick Apply
IT Support Desk Operator
MCNAUGHTON-MCKAY ELECTRIC CO —Madison Heights, MI
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
IT- Help Desk Ticket Assistant
Velo Associates PLC —Grand Rapids, MI
- $18 - $23 an hour
- Full-time
- Research
- Mid-level
- Office
Quick Apply
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
- $40,000 - $57,850 a year
- Full-time
- Computer Science
- Windows
- Associate's degree
- Paid jury duty
- Paid holidays
Quick Apply

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service desk support jobs near michigan

User Support Specialist I

State of Michigan -
Lansing, MI

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Job Details

Full-time
$43,352 - $59,787 a year
9 days ago

Qualifications

Computer operation
Confidential information handling
AI tools proficiency
Windows
Productivity software support
Desktop applications
Presentation creation
Productivity software
Technical Proficiency

Full Job Description

Job Description

About the Role

The Michigan House of Representatives is seeking a User Support Specialist I to join the Information Systems Help Desk Team. This position supports legislators, staff, and business operations across the legislative campus by providing responsive, professional, and hands-on technical assistance.

This is an excellent opportunity for an individual who enjoys solving problems, supporting users, learning new technologies, and working in a fast-paced public service environment. The ideal candidate will be detail-oriented, service-focused, collaborative, and comfortable communicating with both technical and nontechnical users.

The User Support Specialist I serves as a front-line technology support resource for the House. Responsibilities include responding to help desk requests, troubleshooting technology issues, supporting legislative operations, assisting with equipment deployment, and contributing to training and communication efforts.Key Responsibilities

Serve as a first point of contact for Help Desk requests received by phone, email, and Microsoft Teams.
Troubleshoot hardware, software, connectivity, account, and general technology issues.
Escalate complex issues to appropriate Information Systems staff when needed.
Provide direct technology support to legislators and staff during live legislative sessions.
Install, configure, and support desktops, laptops, tablets, smartphones, printers, and related equipment.
Assist with testing and validating House software, systems, and equipment.
Maintain and update content on internal and public-facing digital platforms as assigned.
Support onboarding efforts by creating or updating user guides, product announcements, training materials, and presentations.
Participate in technology projects, process improvements, and team training initiatives.
Provide feedback to leadership regarding user needs, recurring issues, and service improvement opportunities.
Perform other duties as assigned.

Required Education and Experience

Minimum Qualifications

Associate degree in computer science, information technology, or a related field preferred.
Equivalent work experience in a technical support, help desk, customer service, or related role may be considered.
Strong customer service, presentation, communication, and analytical skills.
Familiarity with Microsoft Windows and Microsoft Office 365 is required.

Required Knowledge, Skills, and Abilities

Working knowledge of Windows-based computers, operating systems, and common business applications.
Proficiency with Microsoft Office 365.
Ability to communicate technical information clearly and professionally to users with varying levels of technical experience.
Strong customer service, interpersonal, and problem-solving skills.
Ability to remain professional, discreet, and composed when supporting elected officials, staff, and confidential business functions.
Strong attention to detail and willingness to follow established procedures.
Ability to work collaboratively as part of a team while also taking initiative on assigned tasks.
Knowledge of AI tools and their practical workplace applications, including the ability to use AI responsibly to improve productivity, assist with research, draft communications, summarize information, support troubleshooting, and help users understand appropriate use, limitations, data privacy considerations, and organizational guidelines.

Additional Requirements and Information

Compensation and Benefits

The salary range for this position is $43,352 – $59,787, based on qualifications and experience. The position includes a comprehensive benefits package.

How to Apply

Interested candidates should submit a resume and cover letter to:

Michigan House of Representatives – Human Resources

P.O. Box 30014

Lansing, MI 48909-7514

Email: [email protected]

Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator (Download PDF reader) for the agency that posted this position vacancy.

Apply Now

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service desk support jobs in michigan

User Support Specialist I

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