Job Type:
Part time
Hourly
Job Description:
Location Details: Remote.
Position Schedule / Shift: The interns will be expected to work 20 hours/week outside of class time during core business hours Monday through Friday for the duration of the program’s fourteen (14) weeks. The program will run from September 8th to December 5th, 2026.
Position Summary: The IT Technical Communications Intern will collaborate with business and technology teams to create, maintain, and enhance technical documentation, knowledge resources, and communication materials that support organizational technology initiatives. In this role, the intern will assist in translating complex technical concepts into clear, user-friendly content for a variety of audiences, including employees, leadership, and technical stakeholders. Responsibilities may include developing user guides, process documentation, intranet content, training materials, and communication plans for technology projects and system enhancements. The position provides hands-on exposure to technical writing, knowledge management, change communications, and cross-functional collaboration within an IT environment.
Key Responsibilities:
- Develop and maintain technical documentation
- Conduct stakeholder and end-user research
- Gain exposure to change management, technical writing best practices, and project delivery methodologies
- Research industry trends and best practices in technical communication, knowledge management, and digital content strategy
Qualifications:
Required Qualifications:
Must be:
Studying a field related to Marketing, Communications, Information Systems, Art and Design, UI/UX, Human Centered Design, or Psychology
Must have:
Skills:
Strong interpersonal skills, communication skills (oral and written), organization skills, and strong situational adaptability
Experience with PC software applications (e.g., Word, Excel, PowerPoint, Access, etc.)
Knowledge of:
Ability to:
Review records, system files, reports, etc. to ensure correct information is reflected and/or assigned
Equipment:
Preferred
UI/UX, Art, or Human Centered design skills
Ability to learn and adapt to corporate cultures and processes and provide own relevant and effective experience and best practices
Be comfortable in an environment where responsibilities are broadly defined, resources are limited, and collaboration is critical to success
Ability to provide good service to internal and/or external customers
Prior internship or project experience in a finance or business analytics role
Exposure to innovation, startups, or entrepreneurial coursework
Comfortable with ambiguity and iterative problem-solving
Work Environment: This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. The intern will need to have access to reliable internet and provide their own computer capable of using Android Studio, Android Studio Emulator, and communication tools. This internship is Bring Your Own Device.
Compensation & Benefits Overview: ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).
Compensation
The Auto Club Group will provide compensation of $18.50/hour for 20 hours/week. The interns will be expected to report during core hours Monday through Friday for the duration of the program’s fourteen (14) weeks.
Job Posting Period: This position is expected to remain posted through 8/10/2026; however, it may close at any time once a qualified candidate pool is identified.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
