Top 84 Hotel Jobs in Michigan City, In

Front Desk Agent
4411 Inn & Suites —Michigan City, IN
- $14 - $16 an hour
- Part-time
- English
- Ability to climb stairs
- Hotel
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Front Desk Supervisor
Blue Chip Casino Hotel Spa —Michigan City, IN
- $43,888 - $70,000 a year
- Full-time
- Mid-level
- Accounting
- Ability to sit for extended periods
Quick Apply
Guest Services Rep Hampton Inn & Suites Michigan City, IN
Hotel Equities —Michigan City, IN
- $14.00 - $15.50 an hour
- Weekends as needed
- Inventory control
- Sales
- Computer literacy
- Paid holidays
- Health insurance
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1d
Laundry Attendant
Blue Chip Casino Hotel Spa —Michigan City, IN
- Part-time
- Entry level
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Surveillance Agent
Blue Chip Casino Hotel Spa —Michigan City, IN
- $20 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Math
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Security Officer
Blue Chip Casino Hotel Spa —Michigan City, IN
- $18 an hour
- 8 hour shift
- Hotel
- Ability to lift 50 pounds
- Entry level
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Front desk associate 2nd and 3rd shift
Holiday Inn Express - New Buffalo, Michigan —New Buffalo, MI
- $16 - $19 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Computer skills
- Flexible schedule
Quick Apply
Housekeeper Full time and Part Time
Holiday Inn Express - New Buffalo, Michigan —New Buffalo, MI
- $16 - $20 an hour
- Part-time
- No experience needed
- Hotel
- Entry level
- Flexible schedule
Quick Apply
Cage Cashier
Blue Chip Casino Hotel Spa —Michigan City, IN
- $18.50 an hour
- Full-time
- Computer literacy
- 21 years or older
- Ability to stand for extended periods
Quick Apply
Front Desk Associate Full/Part Time
Fairfield Inn & Suites - New Buffalo, Michigan —New Buffalo, MI
- $15 - $18 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Flexible schedule
Quick Apply
Housekeeper
Holiday Inn Express - New Buffalo, Michigan —New Buffalo, MI
- $15 - $18 an hour
- No experience needed
- Hotel
- Entry level
- Flexible schedule
Quick Apply
Cocktail Server
Blue Chip Casino Hotel Spa —Michigan City, IN
- Up to $11.02 an hour
- Part-time
- Bar
- Math
- Cleaning
Quick Apply
Sales Clerk
Blue Chip Casino Hotel Spa —Michigan City, IN
- $15 - $18 an hour
- Full-time
- Basic math
- High school diploma or GED
- 21 years or older
Quick Apply
Laundry Attendant | Part Time |
Fairfield Inn & Suites - New Buffalo, Michigan —New Buffalo, MI
- $15 an hour
- Part-time
- Hotel
- Entry level
- Time management
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Housekeeper | Full Time and Part Time |
Fairfield Inn & Suites - New Buffalo, Michigan —New Buffalo, MI
- $15 - $17 an hour
- Part-time
- No experience needed
- Hotel
- Entry level
- Flexible schedule
Quick Apply
Kitchen Helper
Blue Chip Casino Hotel Spa —Michigan City, IN
- Up to $16.92 an hour
- Part-time
- ServSafe
- English
- Guest services
Quick Apply
Housekeeping Inspector
Fairfield Inn & Suites - New Buffalo, Michigan —New Buffalo, MI
- $16 - $19 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Organizational skills
Quick Apply
Assistant General Manager Hampton Inn & Suites Michigan City, IN
Hotel Equities —Michigan City, IN
- $47,000 - $50,000 a year
- Full-time
- Mid-level
- Hotel
- Analysis skills
- Paid holidays
- Dental insurance
Quick Apply
Surveillance Shift Supervisor
Blue Chip Casino Hotel Spa —Michigan City, IN
- Full-time
- Mid-level
- Training & development
- 1 year
Quick Apply
Front Office Agent– Grand Gardner Hotel
Urschel Laboratories, Inc. —Valparaiso, IN
- $14.84 - $18.00 an hour
- Full-time
- Hotel
- In-person
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply

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hotel jobs near michigan city, in

Front Desk Agent

4411 Inn & Suites
Michigan City, IN

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Job Details

Part-time
$14 - $16 an hour

Qualifications

Interpersonal skills
English
Attention to detail
Organizational skills
Stocking

Full Job Description

Front Desk Agent

4411 Inn & Suites: Michigan City, Indiana

Position Summary

The Front Desk Agent is one of the primary points of contact for guests of 4411 Inn & Suites. This position is responsible for creating a welcoming, efficient, and personalized guest experience from the initial reservation through checkout.

Our Front Desk Agents do more than check guests in and out. They serve as local guides, problem-solvers, reservation specialists, and ambassadors for the hotel. The ideal candidate is friendly, dependable, organized, comfortable with technology, and able to remain calm and professional when handling multiple responsibilities.

Essential Duties and ResponsibilitiesGuest Service

Welcome guests in a warm, professional, and attentive manner.
Complete guest check-ins and checkouts accurately and efficiently.
Explain hotel amenities, policies, room features, parking, Wi-Fi, and after-hours procedures.
Respond promptly to guest questions, requests, and concerns.
Provide thoughtful recommendations for restaurants, beaches, attractions, shopping, and activities throughout Michigan City, the Indiana Dunes, New Buffalo, and the surrounding area.
Communicate with guests by telephone, text message, email, and in person.
Follow up on guest concerns and document important information for management and other team members.
Help create the personalized, independent-hotel experience for which 4411 Inn & Suites is known.

Reservations and Front Office Operations

Create, modify, confirm, and cancel reservations according to hotel policies.
Accurately explain room types, rates, deposits, cancellation terms, minimum-stay requirements, and available promotions.
Process payments, deposits, refunds, and incidental charges.
Verify guest identification, payment information, contact details, and reservation notes.
Monitor daily arrivals, departures, room assignments, special requests, and outstanding balances.
Maintain accurate guest profiles and reservation records within the property-management system.
Assist guests with direct reservations while identifying opportunities to recommend upgraded accommodations or extended stays.
Understand the differences among the hotel’s room and suite categories so accommodations can be matched to each guest’s needs.
Assist with third-party reservations from platforms such as Booking.com and Expedia.
Prepare and distribute room keys, including after-hours keys through the hotel’s key-management system.
Follow procedures for late arrivals, no-shows, early departures, room changes, and reservation extensions.
Maintain the security and confidentiality of guest information.

Communication and Team Coordination

Communicate room status, early arrivals, late departures, maintenance concerns, and guest requests to housekeeping and management.
Review shift notes and communicate unresolved issues to the next employee.
Document maintenance problems, lost-and-found items, guest incidents, and unusual activity.
Coordinate with housekeeping to ensure rooms are clean, inspected, and ready for arriving guests.
Notify management promptly of emergencies, serious complaints, payment disputes, suspected fraud, safety concerns, or property damage.
Maintain professional communication with coworkers, vendors, and ownership.

Property and Lobby Responsibilities

Maintain a clean, organized, and welcoming front office and lobby.
Monitor the appearance of guest-facing areas and address minor issues when possible.
Restock front desk supplies, printed materials, guest amenities, and retail items.
Assist with light cleaning, organization, and property checks as needed.
Monitor hotel entrances, cameras, key access, and guest activity according to established security procedures.
Help ensure that hotel policies concerning noise, visitors, pets, smoking, and property use are followed respectfully and consistently.
Follow emergency procedures for severe weather, fire alarms, power outages, medical incidents, and other unexpected situations.

Guest-Service Expectations

Front Desk Agents are expected to:

Greet and acknowledge every guest.
Use professional, natural, and welcoming language.
Listen carefully before responding to a concern.
Take ownership of reasonable guest requests rather than unnecessarily passing them to another employee.
Avoid arguing with guests or making promises outside their authority.
Protect guest privacy and hotel information.
Remain calm and courteous during busy periods and difficult conversations.
Look for small opportunities to make a guest’s stay more comfortable or memorable.
Represent 4411 Inn & Suites positively both on and off the property.

Qualifications

Previous hotel, customer-service, retail, restaurant, or administrative experience is preferred.
Strong verbal and written communication skills.
Comfortable using computers, tablets, smartphones, reservation systems, email, and text-messaging platforms.
Ability to learn room types, rates, policies, and local recommendations.
Ability to accurately process payments and handle confidential information.
Strong attention to detail and organizational skills.
Reliable attendance and punctuality.
Ability to work independently while making sound decisions.
Professional appearance and demeanor.
Ability to handle guest concerns with patience, empathy, and discretion.
Must be able to read, write, and communicate clearly in English.

Physical Requirements

The employee must be able to:

Remain standing or seated at the front desk for extended periods.
Walk throughout the property and use stairs when necessary.
Bend, reach, and perform light cleaning or organizational tasks.
Lift and carry approximately 25 pounds.
Use a computer, telephone, tablet, key system, and other standard office equipment.

Reasonable accommodations may be made for qualified individuals with disabilities.

Schedule and Availability

This position may include:

Weekday and weekend shifts.
Morning, afternoon, and evening shifts.
Holidays and peak travel periods.
Occasional schedule changes based on occupancy and business needs.

Front Office hours are generally:

Sunday–Thursday: 8:00 a.m.–8:00 p.m.
Friday–Saturday: 8:00 a.m.–10:00 p.m.

Availability during weekends, holidays, and the summer travel season is especially important.

Performance Standards

Successful Front Desk Agents consistently demonstrate:

Accurate reservation and payment processing.
Friendly and timely guest communication.
Thorough shift notes and documentation.
Knowledge of hotel policies, accommodations, and amenities.
Effective coordination with housekeeping and management.
Professional handling of complaints and unexpected situations.
Reliability, good judgment, and personal accountability.
A commitment to protecting the hotel’s reputation and delivering an exceptional guest experience.

Employment Statement

This job description outlines the general duties and expectations of the position. It is not intended to list every task that may be assigned. Responsibilities may change based on hotel operations, occupancy, staffing, and guest needs.

4411 Inn & Suites is an equal-opportunity employer and considers qualified applicants without regard to legally protected characteristics.

Pay: $14.00 - $16.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

hotel jobs in michigan city, in

Front Desk Agent

Front Desk Supervisor

Guest Services Rep Hampton Inn & Suites Michigan City, IN

Laundry Attendant

Surveillance Agent

Security Officer

Front desk associate 2nd and 3rd shift

Housekeeper Full time and Part Time

Cage Cashier

Front Desk Associate Full/Part Time

Housekeeper

Cocktail Server

Sales Clerk

Laundry Attendant | Part Time |

Housekeeper | Full Time and Part Time |

Kitchen Helper

Housekeeping Inspector

Assistant General Manager Hampton Inn & Suites Michigan City, IN

Surveillance Shift Supervisor

Front Office Agent– Grand Gardner Hotel

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