General Manager
Gray Pest Control · Jacksonville, FL · Full-time, In-person
$70,000 – $90,000 base salary + quarterly performance bonuses
ABOUT GRAY PEST CONTROL
Gray Pest Control (GPC) is a fast-growing, owner-operated pest control company serving Northeast Florida. We are part of the Gray Group — a portfolio of three integrated home services companies including Gray Home Inspections and Aquila Insurance — which means our customers trust us across multiple touchpoints in their homeownership journey.
We are a fast-growing company and we run on EOS (Entrepreneurial Operating System). That means clear accountability, defined roles, disciplined execution, and a leadership culture that moves fast and fixes things.
To hit our goals, we need an Integrator — someone who translates vision into results, holds the team accountable, and makes the engine run.
OUR CORE VALUES
Everything we do at Gray Group runs through these values. Our GM must embody them — not just agree with them on paper.
- Healthy Discomfort — we grow through hard conversations, hard decisions, and hard work
- Control the Controllables — we focus our energy on what we can actually change
- Measure Twice, Cut Once — we think before we act and do it right the first time
- Humble Is Credible — ego gets checked at the door; results do the talking
- All In — half effort is not in our vocabulary; we commit fully or not at all
WHO WE'RE LOOKING FOR
Someone who runs the business like it's their own. You don't wait to be told what to fix. You see a problem — you solve it. You see an opportunity — you go get it.
In EOS terms, you're the Integrator. You take the Visionary's direction and make it real. You run the leadership team. You own the P&L. You hold people accountable without making it personal. You make sure everyone is rowing in the same direction — and you fix it fast when they're not.
You've spent years in pest control. You know the work, the regulations, the customers, and what it takes to lead a field team that takes pride in doing the job right.
WHAT YOU'LL OWN
Operations & Service Delivery
- Lead, manage, and hold the field team accountable — licensed technicians, routing, and service quality via FieldRoutes
- Ensure full FDACS and Chapter 482 compliance across all services
- Manage the WDO inspection program and technician licensing/certification
- Confirm that all key operational processes are followed consistently — no exceptions
Sales & Revenue Growth
- Drive new residential and commercial customer acquisition
- Own the inbound lead conversion process (Aircall, Pipedrive)
- Develop and execute outbound sales strategies
- Hit monthly and quarterly growth targets set by ownership
Cross-Sell & Gray Group Ecosystem
- Coordinate with Gray Home Inspections to convert inspection clients into GPC pest control customers
- Collaborate with Aquila Insurance to identify bundling and referral opportunities
- Track, report, and improve the GHI-to-GPC cross-sell conversion rate each quarter
Office & Admin Team
- Supervise office staff and virtual assistants
- Ensure accurate customer records, billing, and reporting in FieldRoutes
- Review Aircall call logs weekly; coach team on booking and retention performance
- Cascade clear communication from leadership to every level of the team
P&L & Business Health
- Faithfully execute the business plan and achieve or exceed P&L objectives
- Monitor revenue, costs, and margins monthly; report KPIs directly to owner weekly
- Identify and act on opportunities to reduce cost per lead, improve route density, and grow margin
- Resolve operational issues directly — see the real problem, call it out, fix it
REQUIREMENTS — NON-NEGOTIABLE
We will not advance candidates who do not meet every item below. No exceptions.
- Active Florida pest control license — JE (Termite) and/or JF (General Household Pest) at minimum
- Minimum 3 years of hands-on experience working in the pest control industry
- Proven track record managing or supervising a team in a field service environment
- Strong working knowledge of Florida pest control regulations (FDACS, Chapter 482)
- Valid Florida driver's license with clean driving record
- Comfortable with CRM and scheduling software
PREFERRED — NOT REQUIRED
- Experience with FieldRoutes, Aircall, or Pipedrive
- Prior experience as a branch manager or GM at a pest control company
- History of managing cross-sell or referral programs
- WDO inspector certification
- Familiarity with EOS (Entrepreneurial Operating System)
COMPENSATION & BENEFITS
Pay
- Base salary: $70,000 – $90,000 (based on experience and license level)
- Quarterly performance bonuses — tied to customer growth, cross-sell conversion rate, and team retention
- Year 2 revenue share — earn a percentage of GPC revenue above annual target
Additional Compensation & Perks
- Company cell phone or monthly stipend
- Annual GHI home inspection + Aquila insurance review for you and your household
Benefits (employee-paid through company group plan)
- Health insurance — available through company group plan
- Dental insurance — available through company group plan
- Vision insurance — available through company group plan
- 401(k) — available (terms apply)
- Paid time off: 10 days year 1, 15 days year 2+
- Company-paid pest control license renewals and continuing education
WHY GRAY PEST CONTROL
- Direct access to ownership — no corporate layers, no bureaucracy, no ignored ideas
- EOS-run company — clear accountability, defined roles, structured meetings, real execution
- Three-company ecosystem — built-in cross-sell pipeline from day one with GHI and Aquila
- Real upside — your bonus and revenue share grow as GPC grows
- You are the decision-maker — if you see a better way to run it, we build it
CANDIDATE QUALIFICATION QUESTIONNAIRE
All applicants must complete this questionnaire. Incomplete applications will not be reviewed. Answers are evaluated before any resume is considered — strong answers move you forward; vague or evasive answers end the process.
- What Florida pest control license(s) do you currently hold? List license type(s) and expiration date(s).
Disqualifier: must hold at minimum an active JE (Termite) or JF (General Household Pest) license = no interview without it.
- How many years have you worked in the pest control industry, and what roles have you held?
Disqualifier: fewer than 3 years in pest control = no interview.
- Describe the largest team you have directly managed. How many people, what roles, and for how long?
We're looking for specifics — not vague claims of leadership experience.
- Tell us about a time you identified a broken process in your operation and fixed it. What was the problem, what did you do, and what was the measurable result?
This question evaluates whether you're an operator or just a manager.
- Give us one example of a time you had to hold a team member accountable for underperformance. What did you do and what happened?
Vague answers here are a signal.
- What pest control software, CRM, or scheduling tools have you used? Be specific.
FieldRoutes, Aircall, and Pipedrive experience is a plus — but honesty about your actual experience matters more than name-dropping.
- What is your current or most recent base salary, and what total compensation are you targeting in this role?
Be specific. This helps us confirm alignment before we invest time on both sides.
- What are you looking for that your current or last role is not providing?
This tells us a lot about how you make decisions and what drives you.
- Are you familiar with EOS (Entrepreneurial Operating System)? If yes, describe your experience with it.
No EOS experience is not disqualifying — but knowing what it is helps us move faster.
- Is there anything in your background — employment gaps, past terminations, or licensing issues — that would come up in a background or reference check? If yes, briefly explain.
We do thorough background checks. Honesty here is respected. Surprises are not.
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
- Retirement plan
Application Question(s):
- What Florida pest control license(s) do you currently hold? List license type(s) and expiration date(s)
- How many years have you worked in the pest control industry, and what roles have you held?
- Describe the largest team you have directly managed. How many people, what roles, and for how long?
- Tell us about a time you identified a broken process in your operation and fixed it. What was the problem, what did you do, and what was the measurable result?
- Give us one example of a time you had to hold a team member accountable for underperformance. What did you do and what happened?
- What pest control software, CRM, or scheduling tools have you used? Be specific.
- What is your current or most recent base salary, and what total compensation are you targeting in this role?
- What are you looking for that your current or last role is not providing?
- Are you familiar with EOS (Entrepreneurial Operating System)? If yes, describe your experience with it.
- Is there anything in your background — employment gaps, past terminations, or licensing issues — that would come up in a background or reference check? If yes, briefly explain.
Work Location: In person
