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Patient Care Advocate

Ultimate Dental -
Jacksonville, FL

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year

Qualifications

Patient comfort
Phone communication
In-person customer service
Working with seniors
High school diploma or GED
Driver's License
Driving
Client interaction via phone calls

Full Job Description

Location: Jacksonville, FL

Coverage Area: Jacksonville, Daytona Beach, and Tallahassee, with periodic travel to Pensacola

Travel: Within your region, and the occasional overnight (all travel expenses covered)

About the Role

Sheridan Dental Services brings dental care directly into nursing homes and skilled nursing facilities across Florida - for residents who often have no other practical way to access a dentist. As a Patient Care Advocate, you'll be the face of that mission in the field: building relationships with facility staff and residents, helping them understand and use the dental benefits available to them, and making sure nothing falls through the cracks between our clinical team, our back office, and the people we serve.

This is a relationship-driven, on-the-road role for someone who's patient, empathetic, and a genuinely strong communicator- comfortable on the phone, in an email, and in person with facility staff, elderly residents and their families.

Responsibilities

Travel to nursing home facilities within your region 4–5 days per week (occasional overnight travel) to build and maintain relationships with facility staff.
Educate residents and their families so they feel confident understanding and using their dental benefits.
Serve as the liaison between facilities, residents, and Sheridan's clinical and back-office teams to keep every relationship running smoothly.
Make outgoing calls and send emails to coordinate care, answer questions, and follow up with facilities and families.
Keep accurate, up-to-date records of all customer interactions.
Follow company communication procedures, guidelines, and policies.

Requirements

Reliable personal vehicle and valid driver's license required - this is a field-based role with daily driving between facilities.
Willingness to travel across the coverage area, including occasional overnight trips.
Proven customer service or client-facing experience.
Strong phone skills
Comfort, patience and genuine warmth working with staff, elderly residents and their families.
Excellent written and verbal communication.
High school diploma or equivalent required.
Must be able to pass a background check and any facility-required health screenings (e.g., TB test, immunization records) prior to entering healthcare facilities.

Quick Apply

Refine Your Search

patient advocate jobs in middleburg fl

Patient Care Advocate

Patient Services Advocate (PSA) - Full-Time - Durbin Park

Patient Health Advocate - JaxCareConnect

Patient Continuity and Needs Advocate

Patient Services Advocate (PSA) - Full-Time - Hendricks

Client Care Coordinator/Advocate

Patient Liaison

Stroke Navigator Registered Nurse, Neurology, Baptist Downtown

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I want to receive the latest job alert for patient advocate in middleburg fl

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