Top 1410 Member services representative Jobs in Middleburg Heights Oh

Patient Access Representative
University Hospitals —Rocky River, OH
- $15.00 - $23.14 an hour
- Hospital
- High school diploma or GED
- Organizational skills
3d
Patient Access Representative - Westlake Family Medicine
University Hospitals —Westlake, OH
- $15.00 - $23.14 an hour
- High school diploma or GED
- Organizational skills
- Associate's degree
13d
Patient Access Representative I Rocky River Cardiology
University Hospitals —Rocky River, OH
- $15.00 - $23.14 an hour
- High school diploma or GED
- Organizational skills
- Associate's degree
6d
Call Center Representative - Roadside Assistance
AAA East Central —Independence, OH
- $18.85 - $20.74 an hour
- Remote
- Microsoft Outlook
- High school diploma or GED
- Typing
- Paid parental leave
- Health insurance
Admissions
Legacy Health Services —Parma, OH
- Full-time
- 1 year
- Marketing
- Entry level
Quick Apply
Patient Access Representative II Cleveland/Beachwood, Mohs Scheduling
University Hospitals —Cleveland, OH
- $16.40 - $25.66 an hour
- Surgery
- Mid-level
- High school diploma or GED
Patient Service Representative
Akron Children's Hospital —Cleveland, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
Patient Access Representative I Avon Lake
University Hospitals —Avon Lake, OH
- $15.00 - $23.14 an hour
- High school diploma or GED
- Organizational skills
- Associate's degree
12d
Call Center Customer Service Representative - Banking (Cleveland or Strongsville, OH locations)
Third Federal Savings & Loan —Strongsville, OH
- $18 - $23 an hour
- Bilingual
- Microsoft Word
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
12h
Brooklyn Call Intake Representative
Donald Martens & Sons Ambulance Service Inc —Cleveland, OH
- Overtime
- Writing skills
- HIPAA
- English
Quick Apply
Software Support Representative - September Hire
Foundation Software —Strongsville, OH
- Full-time
- Microsoft Word
- Basic math
- Office
- Health insurance
- Dental insurance
Quick Apply
Member Service Representative
Crunch Fitness —Middleburg Heights, OH
- $11 an hour
- 8 hour shift
- In-person
- Entry level
- Employee discount
- Gym membership
Quick Apply
6d
Dispatcher
Greater Cleveland Regional Transit Authority —Cleveland, OH
- $28.69 - $34.08 an hour
- Weekends as needed
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
12d
Detention Clerk
Cuyahoga County Juvenile Court —Cleveland, OH
- $41,600 a year
- 12 hour shift
- High school diploma or GED
- Data entry
- Pre-employment physical examination
- Paid holidays
- Dental insurance
Administrative Assistant 1
Cuyahoga County Juvenile Court —Cleveland, OH
- $41,600 a year
- Office
- High school diploma or GED
- Typing
- Paid holidays
- Dental insurance
Patient Access Representative II OB/GYN, Garfield/Broadview Heights/Twinsburg
University Hospitals —Garfield Heights, OH
- $16.40 - $25.66 an hour
- Surgery
- Mid-level
- High school diploma or GED
Payment Applications Specialist
Optum —Cuyahoga Falls, OH
- $18 - $32 an hour
- 8 hour shift
- 18 years or older
- Hospital
- Customer service
- On-the-job training
Customer Service Representative - State Farm Agent Team Member
Jinisha Patel - State Farm Agent —Cleveland, OH
- $45,000 - $55,000 a year
- Full-time
- Office
- Children
- Communication skills
- Health insurance
- 401(k)
Quick Apply
14d
IT Support Service Representative
Swagelok Company —Solon, OH
- Overtime
- Hybrid work
- Research
- Mid-level
- Office
- Health insurance
Quick Apply
Customer Service Representative
Eaton —Euclid, OH
- $71,000 - $105,000 a year
- Background check
- Microsoft Outlook
- Writing skills
- Retirement plan

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Patient Access Representative

University Hospitals -
Rocky River, OH

Apply Now

Job Details

$15.00 - $23.14 an hour
3 days ago

Qualifications

Patient question and concern management
High school diploma or GED
Clinical confidentiality policies

Full Job Description

University Hospitals is dedicated to making a profound impact on healthcare both locally in Cleveland and nationwide. We serve the needs of patients through an integrated network of 21 hospitals (including five joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. Our commitment to excellence in patient care and community service drives everything we do.

Why This Role Matters

As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experience—from the moment they arrive or call in—while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.

What You’ll Do

This role blends patient interaction, problem‑solving, and administrative accuracy. On a typical day, you’ll:

Welcome and check patients in and out for their medical visits
Answer phone calls to help patients with questions, scheduling, and next steps in care
Assist patients with enrolling in and using MyChart
Accurately enter, review, and update patient demographic, insurance, and financial information
Communicate important details with physicians and clinical care teams to support coordinated care
Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances
Work in EPIC, including workqueues, worklists, in‑basket messaging, and document scanning
Schedule referrals and follow‑up appointments
Help patients complete required forms and paperwork

Your attention to detail and compassionate communication help ensure appointments stay on schedule and patients feel supported throughout their visit.

Additional Ways You’ll Contribute

Work collaboratively with teammates and providers to improve efficiency and the patient experience
Participate in emergency preparedness activities as needed
Maintain a clean, organized workspace
Cross‑train to support additional functions and locations when needed
Follow all organizational policies, standards, and confidentiality requirements

What Helps You Be Successful in This Role

A passion for customer service and helping people navigate complex situations
Comfort working with sensitive information while maintaining patient privacy
Strong attention to detail and ability to multitask in a fast‑paced environment
Willingness to learn systems like EPIC and adapt to different responsibilities or locations

Our Commitment to You

We are committed to creating a respectful, inclusive workplace where every team member feels supported. Training, policies, and clear standards are in place to help you succeed while ensuring the privacy and security of our patients’ information.

Ready to Take the Next Step?

If you enjoy working with people, value accuracy, and want a role where your work truly impacts both patient experience and care delivery, we encourage you to apply—even if you don’t meet every qualification listed.

Education

High School Equivalent / GED (Required)
Associate's Degree or progress towards degree (Preferred)
Medical Terminology (Preferred)

Work Experience

1+ years Customer Service (Required)
1+ years Customer Service in healthcare (Preferred)

Knowledge, Skills, & Abilities

Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Strong organizational skills (Required proficiency)
Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
Attention to detail to ensure all patient information is accurate and available (Required proficiency)
Compassion to help patients and caregivers in difficult situations (Required proficiency)
Understanding of the importance of confidentiality (Required proficiency)
Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely up to 20 lbs
Carrying Rarely up to 20 lbs
Pushing Rarely up to 20 lbs
Pulling Rarely up to 20 lbs
Climbing Rarely up to 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

Apply Now

Refine Your Search

member services representative jobs in middleburg heights oh

Patient Access Representative

Patient Access Representative - Westlake Family Medicine

Patient Access Representative I Rocky River Cardiology

Call Center Representative - Roadside Assistance

Admissions

Patient Access Representative II Cleveland/Beachwood, Mohs Scheduling

Patient Service Representative

Patient Access Representative I Avon Lake

Call Center Customer Service Representative - Banking (Cleveland or Strongsville, OH locations)

Brooklyn Call Intake Representative

Software Support Representative - September Hire

Member Service Representative

Dispatcher

Detention Clerk

Administrative Assistant 1

Patient Access Representative II OB/GYN, Garfield/Broadview Heights/Twinsburg

Payment Applications Specialist

Customer Service Representative - State Farm Agent Team Member

IT Support Service Representative

Customer Service Representative

I want to receive the latest job alert for member services representative in middleburg heights oh

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