Top 30 Guest service agent Jobs in Middlebury, Ct

Guest Services Representative
Hotel Marcel —New Haven, CT
- Part-time
- Basic math
- English
- Hotel
Front Desk Agent
Hotel Marcel —New Haven, CT
- Full-time
- English
- Hotel
- High school diploma or GED
Front Desk Agent (Part Time)
Mayflower Inn and Spa —Washington, CT
- Part-time
- Residential
- Computer skills
- 1 year
- Health savings account
- AD&D insurance
Quick Apply
Guest Service Agent
Residence Inn - Southington —Southington, CT
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
4d
Guest Service Agent
The Blake Hotel —New Haven, CT
- Full-time
- Hotel
- Entry level
Quick Apply
Front Desk Agent - Full Time
Omni Hotels & Resorts —New Haven, CT
- Full-time
- Hotel
- Entry level
- Tuition reimbursement
Quick Apply
Front Desk Agent
Mayflower Inn and Spa —Washington, CT
- Full-time
- Residential
- Computer skills
- 1 year
- Health savings account
- AD&D insurance
Quick Apply
Sales & Customer service Associates
Massage Envy —Southbury, CT
- $17 - $18 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
Front Desk Agent
Marriott International, Inc —Danbury, CT
- Part-time
- Hotel
- High school diploma or GED
- Front desk
13d
Guest Services Agent
Belden Hospitality LP —Litchfield, CT
- Part-time
- Hotel
- 2 years
- Communication skills
- Dental insurance
- Paid time off
Quick Apply
Hotel Front Desk Agent
FAIRFIELD BY MARRIOTT INN & SUITES WALLINGFORD NEW HAVEN —Wallingford, CT
- $17 - $21 an hour
- Part-time
- Bilingual
- In-person
- Communication skills
Quick Apply
5h
Front Desk Agent - Homewood Suites by Hilton Southington
Briad Hotels | The Briad Group® —Southington, CT
- $16.94 - $18.00 an hour
- Weekends as needed
- English
- Hotel
- High school diploma or GED
- 401(k)
- Opportunities for advancement
Quick Apply
Guest Service Agents
Hotel Zero Degrees Danbury —Danbury, CT
- Hotel
- Entry level
Quick Apply
Front Desk Agent
Clarion Inn North Haven —North Haven, CT
- $17 - $19 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Front Desk / Guest Service Agent
Schulte Companies —Wallingford, CT
- $18 - $19 an hour
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
Front Desk Agent
Courtyard Farmington —Farmington, CT
- $18 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Hersha Hospitality Management, LP —Southington, CT
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
3d
Hotel Front Desk Agent
Hampton by Hilton North Haven —North Haven, CT
- $17 - $18 an hour
- Part-time
- Hotel
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Ethan Allen Global, Inc. —Danbury, CT
- 8 hour shift
- Hotel
- Ability to stand for extended periods
- Entry level
- Health savings account
- AD&D insurance
Quick Apply
Front Desk Agent
Courtyard New Haven at Yale —New Haven, CT
- $19 an hour
- Weekends as needed
- Microsoft Excel
- Writing skills
- Hotel
- Paid holidays
- Health insurance
Quick Apply
1d

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Guest Services Representative

Hotel Marcel -
New Haven, CT

Apply Now

Job Details

Part-time

Qualifications

Report writing
Basic math
English

Full Job Description

Are you ready to take your career to the next level with purpose and innovation? At Hotel Marcel, the first net-zero energy hotel in the United States, you’ll find a workplace that’s as inspiring as it is groundbreaking. We value your expertise and entrepreneurial spirit, offering the support and framework to help you thrive.

Hotel Marcel, Tapestry Collection by Hilton

Hotel Marcel is a historic rehabilitation and adaptive reuse of the mid-century modern Armstrong Rubber Company Building aka Pirelli Building, originally designed by Marcel Breuer in 1967. The building is sustainable with LEED Platinum certification, solar power from the rooftop, parking canopy arrays to provide 100% of electricity for lighting, heating and cooling, and much more. The hotel is the first Passive House certified hotel and the first net-zero energy hotel in the United States.

It has165 rooms, a full-service restaurant, and 7,000 square feet of meeting space. True to the Tapestry brand style expect a unique boutique feel that combines local experiences, modern designs, and intimate service.

Join us and grow your career while being part of a revolutionary approach to hospitality. This is more than a job—it’s an opportunity to make an impact and help redefine the future of sustainable travel.

SUMMARY: The Guest Services Agent is responsible for providing quality guest services that include registration and check-out, hotel operations, bell and valet service.

The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest name.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Review arrivals noting special requests, blocking rooms as needed.
Check in and out hotel guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
Complete all items on appropriate checklist by end of shift.
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
Follow established key control policy.
Ensure proper credit policies are followed.
Issue guest safety deposit boxes.
Submit all lost & found articles accompanied by a completed lost & found report.
Knowledgeable of immediate area, services, attractions, and events.
Assist with Concierge services in the absence of the Concierge.
Knowledgeable of fire and emergency procedures.
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
Verify credit limit report.
Monitor room availability throughout the day.
Review daily the selling status of the hotel using yield management system.
Attend department meeting once a month.
Performs all other duties as directed by immediate supervisor.
Other Department related duties as become necessary.
Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

SUPERVISORY RESPONSIBILITIES:

None.

QUALIFICATION REQUIREMENTS:

Must have a valid ID.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and interpret bar graphs.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Brand: Hotel Marcel
Address: 500 Sargent Drive New Haven, CT - 06511
Property Description: Hotel Marcel
Property Number: 7284

Apply Now

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