Top 420 Customer service representative Jobs in Middlebury Ct

Customer Service Representative
FIVE STAR PRODUCTS. Inc. —Shelton, CT
- $24 - $32 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
12d
Sales Support and Customer Service
Accel International —Cheshire, CT
- $60,000 - $80,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Disability insurance
- Health insurance
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Customer Service Representative
Koster Keunen, Inc. —Watertown, CT
- $25 - $29 an hour
- Full-time
- ERP systems
- Mid-level
- Office
- Health insurance
- Dental insurance
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13d
Customer Care Representative
Advanced Radiology Consultants —Shelton, CT
- $19 - $21 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Organizational skills
- Profit sharing
- Health savings account
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4d
Healthcare Call Center Representative
Connecticut Orthopaedic Specialists Pc —Hamden, CT
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid holidays
- 401(k)
7d
Customer Service Representative
Mott Corporation —Farmington, CT
- $69,200 - $103,800 a year
- Online Application
- Bachelor's degree
- Continuous improvement
- Senior level
- Health insurance
- Paid time off
5d
EB Conversion Services - Conversion Specialist II # 610
COCC —Southington, CT
- $68,494 - $92,706 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Tuition reimbursement
Quick Apply
Customer Care Representative
Ives Bank —New Milford, CT
- Full-time
- Organizational skills
- Experience equivalent to degree accepted
- Computer skills
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Customer Service Representative
GHP Media, Inc. —Orange, CT
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- In-person
- Health savings account
- Health insurance
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Customer Care Center Supervisor
Ives Bank —New Milford, CT
- Full-time
- Mid-level
- Finance
- Mentoring
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Customer Service & Sales Representative – Weekly Pay + Paid Training
Phoenix Acquisition Group —Meriden, CT
- $700 - $1,100 a week
- Full-time
- Driver's License
- In-person
- Communication skills
- Paid training
- Flexible schedule
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23h
Customer Account Services Associate
Bottini Fuel —Pawling, NY
- $18 - $20 an hour
- Full-time
- Office
- In-person
- Entry level
- Health insurance
- Dental insurance
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Client Service Associate – Classic 4x4 & Sports Car Restoration
Legacy Overland —Danbury, CT
- $20 - $30 an hour
- Urgently hiring
- Spanish
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Head of Field Service - Punch & Combination
Trumpf —Farmington, CT
- Full-time
- Bachelor's degree
- Travel
- Senior level
4d
Client Success Specialist
Northeast Building and Home LLC —Bridgeport, CT
- $29.81 - $40.38 an hour
- Weekends as needed
- Background check
- Salesforce
- English
- Health savings account
- Health insurance
Quick Apply
Customer Service Specialist
Sherwin-Williams —Danbury, CT
- $18.75 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Field Service Representative
Coverall North America —Orange, CT
- Full-time
- Background check
- Microsoft Outlook
- Sales
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Rep/Car Wash Attendant CW4090 Newington
Mr Sparkle —Newington, CT
- $17 - $18 an hour
- Weekends as needed
- Driver's License
- Hand tools
- Communication skills
- Health insurance
- Dental insurance
Regional Service Manager
Wittenbach Business Systems LLC —New Haven, CT
- Full-time
- Clean driving record
- High school diploma or GED
- Driver's License
- Paid training
- Health savings account
Quick Apply
5d
Customer Service Associate
Bridgewater Chocolate LLC —Brookfield, CT
- $18 - $20 an hour
- 8 hour shift
- Customer service
- English
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Representative

FIVE STAR PRODUCTS. Inc. -
Shelton, CT

Quick Apply

Job Details

Full-time
$24 - $32 an hour
12 days ago

Benefits

Health savings account
Health insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
401(k) matching
Professional development assistance
Life insurance
Retirement plan

Qualifications

Teamwork
Microsoft Excel
Customer returns handling
Interpersonal skills
Attention to detail
Organizational skills

Full Job Description

About Five Star Products

Five Star Products is a leading manufacturer of specialty grouts, concrete repair materials, and related construction products. We are committed to providing high-quality products, dependable service, and responsive support to our customers, distributors, and industry partners. Our team works collaboratively across functions to solve problems, support our customers, and continuously improve how we do business.

Position Summary

The Customer Service Representative (CSR) is a key member of the Five Star Products customer experience team and serves as a primary liaison between customers, distributors, Sales, Production, Shipping, and other internal partners. The CSR owns the customer order experience from order entry through shipment and invoicing, ensuring orders are processed accurately, issues are addressed proactively, and customers receive timely, professional communication throughout the process.

As a member of a growing specialty construction materials company, the CSR plays a critical role in maintaining strong customer relationships, supporting the sales process, and ensuring seamless communication across departments.

Essential Duties and ResponsibilitiesCustomer Support

· Serve as the primary point of contact for customers, distributors, and sales representatives regarding orders, product availability, pricing, and shipment status.

· Respond promptly and professionally to customer inquiries via phone and email.

· Build and maintain strong relationships with customers and internal stakeholders.

· Resolve customer concerns, issues, and complaints in a timely and effective manner.

· Proactively communicate order updates, delays, changes, and potential issues before customer follow-up is required.

· Take ownership of customer needs and follow issues through to resolution.

Order Management

· Enter and process customer orders accurately and efficiently within the ERP system.

· Review purchase orders for completeness, pricing accuracy, and product availability.

· Coordinate order changes, cancellations, returns, and credits as needed.

· Monitor open orders and proactively communicate delays or issues to customers and the sales team.

· Ensure all required documentation and order information is complete and accurate.

· Maintain ownership of orders from entry through shipment and invoicing, escalating issues when appropriate.

Cross-Functional Coordination

· Collaborate closely with Sales, Shipping, Production, Warehouse, Accounting, and Purchasing teams to ensure on-time order fulfillment.

· Partner with the Sales team to support customer relationships and the overall commercial process.

· Coordinate with Shipping and Warehouse personnel regarding shipment schedules, freight arrangements, and special customer requirements.

· Communicate product availability, lead times, and delivery expectations to customers and sales representatives.

· Assist in prioritizing customer orders to meet customer needs and company objectives.

· Identify potential service or fulfillment issues and work collaboratively with internal teams to develop solutions.

Administrative Responsibilities

· Maintain accurate customer records and documentation in company systems.

· Process credits, returns, and customer claims in accordance with company policies.

· Prepare and distribute customer reports, order confirmations, and other documentation as required.

· Support continuous improvement initiatives and departmental process enhancements.

· Identify recurring customer, order, or process issues and recommend opportunities to improve efficiency and the customer experience.

Qualifications Education and Experience

· Associate degree preferred; equivalent work experience considered.

· Minimum of 3 years of customer service, order management, or inside sales experience in a manufacturing or distribution environment preferred.

· Experience in construction materials, industrial products, or manufacturing is highly desirable.

· Experience with ERP systems; Sage X3 experience preferred.

Knowledge, Skills, and Abilities

· Strong customer service orientation with excellent verbal and written communication skills.

· Ability to manage multiple priorities in a fast-paced environment.

· Strong organizational skills and attention to detail.

· Ability to work collaboratively across departments and build effective working relationships.

· Problem-solving skills with the ability to identify issues, evaluate options, and implement solutions.

· Proficiency in Microsoft Office, including Outlook, Excel, and Word.

· Ability to communicate proactively, take ownership of assignments, and follow through on commitments.

Core Competencies

· Customer Focus

· Teamwork and Collaboration

· Communication

· Accountability

· Problem Solving

· Attention to Detail

· Adaptability

· Time Management

Living Our Five Star Values

As a member of the Five Star Products team, the Customer Service Representative is expected to demonstrate our company values in daily work and interactions:

· Customer-Driven - Put the customer at the center of decisions and provide responsive, solutions-oriented service.

· Safety-Focused - Support a culture where safe practices and thoughtful decision-making are everyone's responsibility.

· Dependable - Follow through on commitments, communicate proactively, and ensure customers and colleagues can rely on accurate information.

· Honorable - Act with integrity, professionalism, transparency, and respect in every interaction.

· Innovative - Look for better ways to serve customers, improve processes, and solve problems.

· Bold - Take ownership, raise concerns when something is not working, and confidently pursue solutions.

This position description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Pay: $24.00 - $32.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k)
401(k) matching
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in middlebury ct

Customer Service Representative

Sales Support and Customer Service

Customer Service Representative

Customer Care Representative

Healthcare Call Center Representative

Customer Service Representative

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Customer Care Representative

Customer Service Representative

Customer Care Center Supervisor

Customer Service & Sales Representative – Weekly Pay + Paid Training

Customer Account Services Associate

Client Service Associate – Classic 4x4 & Sports Car Restoration

Head of Field Service - Punch & Combination

Client Success Specialist

Customer Service Specialist

Field Service Representative

Customer Service Rep/Car Wash Attendant CW4090 Newington

Regional Service Manager

Customer Service Associate

I want to receive the latest job alert for customer service representative in middlebury ct

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