Top 280 Technical support agent Jobs in Middlesex County Nj

Service Delivery Coordinator - VoIP
Spectrotel —Neptune City, NJ
- Overtime
- Mid-level
- Organizational skills
- Communication skills
Quick Apply
Registered Respiratory Therapist
Hackensack Meridian Health —Eatontown, NJ
- $44.41 an hour
- Full-time
- PALS Certification
- Hospital
- Bachelor of Science
- Health insurance
- Dental insurance
Registered Respiratory Therapist
Hackensack Meridian Health —Eatontown, NJ
- $44.41 an hour
- Full-time
- PALS Certification
- Hospital
- Bachelor of Science
- Health insurance
- Dental insurance
Service Delivery, Project Manager
Spectrotel —Neptune City, NJ
- Bachelor of Science
- Mid-level
- Windows
Quick Apply
Implementation Engineer - Service Delivery
Spectrotel —Neptune City, NJ
- Call employer
- Microsoft Excel
- Maintenance
- Mid-level
Quick Apply
Special Agent: Cybersecurity/Technology Expertise
Federal Bureau of Investigation —Newark, NJ
- $103,326 - $133,200 a year
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
2d
Associate Director, Product Management - Contracting (CTFS) (Remote)
IQVIA INC (US10) —New Providence, NJ
- $98,500 - $274,400 a year
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
1d
Channel Sales Manager
Spectrotel —Neptune City, NJ
- $100,000 a year
- Remote
- Up to 50% travel
- 8 years
- Travel
Quick Apply
14d
Senior Software Engineer - Remote
UnitedHealth Group —Basking Ridge, NJ
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
3d
FBI Special Agent: Information Systems & Process Management Expertise
Federal Bureau of Investigation —Newark, NJ
- $103,236 - $133,200 a year
- Full-time
- Doctoral degree
- Mid-level
- Master's degree
2d
Technical Support Call Center Manager
Celerant Tech Corp —Edison, NJ
- On call
- Hybrid work
- Mid-level
- SQL
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Petroleum Inspector
SGS —Carteret, NJ
- $18 - $30 an hour
- Full-time
- Computer literacy
- Basic math
- English
- Health insurance
- Dental insurance
Quick Apply
Medical Technologist
RWJBarnabas Health Corporate Services —New Brunswick, NJ
- $38.55 - $50.53 an hour
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
Associate, R&D
US Pharma Lab —North Brunswick, NJ
- Full-time
- Basic math
- English
- Mid-level
- AD&D insurance
- Paid holidays
3d
Customer Service Representative
Heathos LLC —Holmdel, NJ
- Full-time
- English
- Office
- High school diploma or GED
- Health insurance
Quick Apply
3d
Underwriting Assistant
MSIG North America —Warren, NJ
- $55,000 - $90,000 a year
- Full-time
- Research
- Office
- 3 years
- Profit sharing
- Paid parental leave
4d
Associate Director Radiopharmaceutical Clinical Applications – Mid-Atlantic (NJ, PA, Washington DC, MD, DE)
Lantheus Medical Imaging Inc —Somerset, NJ
- $163,000 - $245,000 a year
- Remote
- Microsoft Word
- Hospital
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
9d
Ground Network Operations Agent - Night Shift
Expeditors —Carteret, NJ
- $46,000 - $50,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Organizational skills
- Employee stock purchase plan
- Paid holidays
Quick Apply
Technician, R&D Formulation
USPL NUTRITIONALS LLC —North Brunswick, NJ
- $28 - $35 an hour
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- Word processing
- AD&D insurance
- Paid holidays
Quick Apply
Operator, Dispensing
US Pharma Lab —New Brunswick, NJ
- Full-time
- Management
- Basic math
- ERP systems
- AD&D insurance
- Paid holidays

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Service Delivery Coordinator - VoIP

Spectrotel -
Neptune City, NJ

Quick Apply

Job Details

Qualifications

Technical support via phone
Phone communication
Field service
Client interaction via phone calls

Full Job Description

About Your Role:

This position will be responsible for reviewing orders for the onboarding process. May work with on-site technicians to successfully migrate customers to Spectrotel’s VoIP platforms and testing to ensure a successful installation.

This role will coordinate with Cloud Project Managers and the Field Services Team. Job functions include the following: activation scheduling, adhering to project-specific SOWs for deploying, installing, testing, and completing Spectrotel Cloud Voice architecture implementations as well as reviewing post-install documentation, with images. This is to ensure the associated network connections and component hardware were deployed to meet company standards.

About Spectrotel

Spectrotel is a national leader in Voice, Internet, Cloud Communications and Managed Services. Spectrotel aligns with suppliers, agents, and customers, using company platform to bring out the best of each to maximize customer success and experience. We are the “Network of Networks” and have achieved this through the committed, passionate, and driven team of associates that make up the Spectrotel team.

We are proud of having created a unique and valued experience for some of the most well-known brands throughout the country by providing exceptional service and technology solutions crafted to meet and exceed their business needs. We owe our success to a set of simple principles: integrity, honesty, flexibility, and ambition. It is the embodiment of these traits that make Spectrotel a distinctive integrated solutions company.

As a privately held company we seek individuals who can help contribute to the company’s success. This means you are not shy, you like rolling up your sleeves, digging in, and helping solve problems, you feel energized when you present an idea and most importantly you are persistent, passionate and never satisfied with the status quo.

Spectrotel is seeking a disciplined, organized, experienced Delivery Service Coordinator. We are looking for a self-starter with the drive to succeed and someone who thrives in a highly pressured environment.

Responsibilities include but are not limited to:

This role includes being available and flexible to work a rotating shift to cover nationwide services from 8am EST to 8pm EST Monday to Friday.
Manage an Order queue of 75 to 150 recurring orders.
Create project plans for the design, development, and deployment of new projects. Ability to coordinate works to meet the deadline.
Coordinate the installation of fire alarm, burglar alarm, voice, and fax lines.
Follows company installation policies, checklist, and provides a detailed installation summary.
Provides technical support over the phone and troubleshoots to resolve issues as well as Identifies if any additional wiring is required.
Engages Field Services Team to provide structured cabling quote.
Testing inbound and outbound calls to analog lines that are used for fax, voice, modem, alarm panel, elevator, intercom.
Provides updates to weekly project calls.
Coordinate an installation schedule on active orders with customers, vendors, and field technicians.
Ensure newly installed services are proactively monitored, updating all internal system with the latest information.
Available and willing to work overtime to help meet the upcoming deadline/project requirements.
Ensures activation guidelines are provided to the 3rd party technicians and provide additional information as required.

Qualifications:

Technically inclined individual that has basic networking and telecommunication experience.
Experience in reading Customer service records from ILEC / telecom companies.
Experience troubleshooting POTS/analog lines.
Experience and understanding of Local Number Portability (LNP) procedures.
Possess excellent organizational skills.
Documents processes and updates with attention-to-detail.
Able to manage multiple tasks simultaneously.
Must have strong customer service skills, organizational skills, and ability to work with minimal supervision.
Must have excellent communication skills both verbal and written.
Experience using basic Microsoft Office features
Understanding of cable internet modems, IP/Data circuits
Experience & Understanding of LAN/WAN networking (Switches, Ethernet Wiring, IP addressing).
Provided over over the phone technical support and resolving issues through troubleshooting internet connections and analog lines.
Provide technical support and troubleshooting on-site issues with field technicians onsite.

Preferred Skills and Experience:

Project Management Skills is a plus
Experience or understanding the use of Butt Set, toner, cable tester, punch down tools.
Experience with ISP, IT, Cable, Cellular, VoIP or other telecom experience preferred.
Troubleshoot Analog lines typical wiring problems.
Worked on Low voltage wiring, pulling, and terminating cable.
Experience working in an Internet Service Provider repair environment.
Telecommunications, worked with LEC Phone companies in Repair/NOC centers.
Understanding Fire & Burglar Alarm panels is a big plus.
Be familiar with NFPA 72 as well as local fire codes and ordinances.
Understanding of low voltage wiring systems and their components, diagnose problems, recommend solutions, and corrections.
Understanding of the 7-layer OSI model and Basics on IP Routing.

Spectrotel is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.

Quick Apply

Refine Your Search

technical support agent jobs in middlesex county nj

Service Delivery Coordinator - VoIP

Registered Respiratory Therapist

Registered Respiratory Therapist

Service Delivery, Project Manager

Implementation Engineer - Service Delivery

Special Agent: Cybersecurity/Technology Expertise

Associate Director, Product Management - Contracting (CTFS) (Remote)

Channel Sales Manager

Senior Software Engineer - Remote

FBI Special Agent: Information Systems & Process Management Expertise

Technical Support Call Center Manager

Petroleum Inspector

Medical Technologist

Associate, R&D

Customer Service Representative

Underwriting Assistant

Associate Director Radiopharmaceutical Clinical Applications – Mid-Atlantic (NJ, PA, Washington DC, MD, DE)

Ground Network Operations Agent - Night Shift

Technician, R&D Formulation

Operator, Dispensing

I want to receive the latest job alert for technical support agent in middlesex county nj

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