Top 1253 Customer experience manager Jobs in Middleton, Wi

Supervisor, Customer Support
Abbott Laboratories —Madison, WI
- $78,000 - $156,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
4d
CS Manager (Customer Service Assistant Mgr.) – Hybrid (WI-Madison) R0058426
Wolters Kluwer —Madison, WI
- $60,700 - $106,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Purchasing Manager
Extreme Engineering Solutions —Verona, WI
- Day shift
- 7 years
- Computer literacy
- Office
- Paid holidays
- Disability insurance
Plumbing Project Manager
North American Mechanical Inc. —Windsor, WI
- Full-time
- Management
- Construction site
- Mid-level
Warranty Manager
Encore Homes Inc —Middleton, WI
- $60,000 - $70,000 a year
- Full-time
- 5 years
- Residential
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
15h
Account Manager
MIDWEST FOODS —Madison, WI
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Marketing
- Disability insurance
- Health insurance
Quick Apply
Lead Apartment Maintenance Technician- The Victoria at Huxley Yards
Seldin, LLC —Madison, WI
- Online Application
- Background check
- Customer service
- Pass drug screening
- Wellness program
- Paid parental leave
Quick Apply
Technical Sales Support Manager
Renewaire —Waunakee, WI
- Full-time
- Background check
- 6 years
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
QA/QC Manager (Boiler/Pipefitting)
CR Meyer —Wisconsin
- Full-time
- Microsoft Access
- Management
- Construction site
Quick Apply
10d
Commercial Construction Project Manager
1848 Construction, Inc. —Madison, WI
- Full-time
- Customer service
- Mid-level
- Project management
- Paid holidays
- Disability insurance
Quick Apply
Sr. Manager, Visual Merchandising
Duluth Trading Company —Mount Horeb, WI
- $85,000 - $117,000 a year
- Weekends as needed
- Marketing
- Merchandising
- Office
- Health savings account
- AD&D insurance
Store Manager
Consumers Cooperative-Cenex —Sauk City, WI
- $55,000 - $60,000 a year
- Weekends as needed
- Customer service
- Computer literacy
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Account Manager (Southern Wisconsin)
NXC Imaging —Wisconsin
- $40,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
11d
Clinical Manager
PRN Home Health & Therapy —Madison, WI
- $80,000 - $90,000 a year
- Weekends as needed
- CPR Certification
- Nursing
- RN License
- Mileage reimbursement
- Health savings account
Quick Apply
8d
Senior Project Manager – Leadership Development Track to General Manager - Disaster Restoration
Restoration Personnel Source —Madison, WI
- $75,000 - $100,000 a year
- Full-time
- Customer service
- Mentoring
- Organizational skills
- Fuel card
- Paid holidays
Quick Apply
8d
Global Supply Chain Manager
Lumino Inc —Madison, WI
- $80,000 - $125,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Property Manager
Oakbrook Corporation —Middleton, WI
- $60,000 - $65,000 a year
- Mid-level
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Remodeling Project Manager
Waunakee Remodeling Inc —Waunakee, WI
- $70,000 - $90,000 a year
- Full-time
- Background check
- Construction site
- Mid-level
- Health savings account
- Health insurance
Quick Apply
9h
Property Manager
Oakbrook Corporation —Madison, WI
- $60,000 - $65,000 a year
- Mid-level
- Residential
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Quality Manager
Amcor —Madison, WI
- Full-time
- 5 years
- Engineering
- Experience equivalent to degree accepted
- Paid parental leave
- Health savings account
Quick Apply

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customer experience manager jobs near middleton, wi

Supervisor, Customer Support

Abbott Laboratories -
Madison, WI

Apply Now

Job Details

Full-time
$78,000 - $156,000 a year
4 days ago

Qualifications

Customer communication
Staff supervision
Managing teams in a customer support role
Team leadership
Coaching
Inclusive leadership practices
Team development
Customer support
Cross-functional collaboration
Cross-functional communication
Team building

Full Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Position Overview

The Supervisor, Customer Support is responsible for leading a Customer Care team focused on Exception Handling. This role oversees day-to-day operations, supports timely resolution of order exceptions and related customer inquiries, and ensures team members deliver accurate, compassionate, and compliant support to internal and external customers.

In addition, the Supervisor provides coaching, performance management, workflow oversight, and cross-functional collaboration to help the Exception Handling team meet service, quality, productivity, and turnaround time expectations. This position requires strong people leadership, operational discipline, sound judgment, and the ability to identify opportunities for process improvement while maintaining a strong focus on customer experience, compliance, and quality.

Essential Duties

Include, but are not limited to, the following:

Lead, coach, and develop Customer Support team members responsible for Exception Handling workflows.
Oversee daily staffing, workload distribution, queue management, and adherence to established service levels, turnaround times, productivity expectations, and quality standards.
Monitor and support workflows related to exception resolution, including customer contacts, order resolution, missing or incomplete information, duplicate orders or patients, interface errors, provider exception handling, and other exception-related work queues.
Provide real-time support and escalation guidance to specialists handling complex or sensitive customer situations.
Conduct regular performance coaching, quality reviews, one-on-one meetings, and development discussions to improve individual and team performance.
Use reporting, dashboards, quality monitoring, and operational data to identify trends, manage work-in-progress volumes, address performance gaps, and recommend process improvements.
Partner with training, quality, workforce management, operations, laboratory, and other cross-functional teams to support consistent execution of workflows and timely issue resolution.
Ensure team members accurately document customer interactions, order updates, escalations, and follow-up actions according to standard operating procedures.
Support onboarding, workflow training, change management, and adoption of new tools, systems, processes, and initiatives.
Maintain a strong focus on customer experience, compliance, accountability, quality, and operational discipline while creating an inclusive and supportive team environment.
Ensure compliance with company policies, quality procedures, privacy requirements, applicable healthcare regulations, and the Code of Business Conduct and Ethics.
Apply strong problem-solving, critical thinking, and decision-making skills when navigating complex exception scenarios and customer situations.
Analyze operational data, identify trends, and translate insights into actionable improvements.
Collaborate cross-functionally and build effective working relationships at all levels of the organization.
Model accountability, integrity, innovation, teamwork, inclusion, and customer-focused behaviors.
Perform other duties and projects as assigned.

Minimum Qualifications

Demonstrated people leadership experience with the ability to coach, develop, motivate, and hold team members accountable.
Strong knowledge of customer service principles, contact center operations, performance monitoring, and quality assurance practices.
Demonstrated ability to manage competing priorities in a fast-paced environment while maintaining accuracy, professionalism, and sound judgment.
Excellent verbal and written communication skills, including the ability to explain complex information clearly and professionally.
Strong problem-solving, critical thinking, and decision-making skills, particularly when navigating complex exception scenarios.
Demonstrated ability to analyze operational data, identify trends, and translate insights into actionable improvements.
Demonstrated ability to collaborate cross-functionally and build effective working relationships at all levels of the organization.
High attention to detail and commitment to timely, accurate documentation and quality outcomes.
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Ability to model accountability, integrity, innovation, teamwork, inclusion, and customer-focused behaviors.

Preferred Qualifications

Experience leading teams in a customer service, contact center, healthcare, laboratory, or related operational environment.
Experience supporting exception handling, order resolution, customer escalations, or similar customer support workflows.
Experience working with workforce management, quality assurance, operational reporting, or performance management tools.
Experience with healthcare, laboratory, diagnostic, or other regulated environments.
Experience supporting process improvement, workflow optimization, change management, or implementation of new systems and processes.
Experience partnering with training, quality, operations, workforce management, laboratory, or other cross-functional teams.

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.

Apply Now

Refine Your Search

customer experience manager jobs in middleton, wi

Supervisor, Customer Support

CS Manager (Customer Service Assistant Mgr.) – Hybrid (WI-Madison) R0058426

Purchasing Manager

Plumbing Project Manager

Warranty Manager

Account Manager

Lead Apartment Maintenance Technician- The Victoria at Huxley Yards

Technical Sales Support Manager

QA/QC Manager (Boiler/Pipefitting)

Commercial Construction Project Manager

Sr. Manager, Visual Merchandising

Store Manager

Account Manager (Southern Wisconsin)

Clinical Manager

Senior Project Manager – Leadership Development Track to General Manager - Disaster Restoration

Global Supply Chain Manager

Property Manager

Remodeling Project Manager

Property Manager

Quality Manager

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