Top 18 Customer support & client services managers Jobs in Middleton, Wi

Supervisor, Customer Support
Abbott Laboratories —Madison, WI
- $78,000 - $156,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
3d
CS Manager (Customer Service Assistant Mgr.) – Hybrid (WI-Madison) R0058426
Wolters Kluwer —Madison, WI
- $60,700 - $106,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Service Manager
Cintas —Madison, WI
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Manager, Customer Success
Findhelp —Madison, WI
- Full-time
- 7 years
- Bachelor of Science
- Office
- Paid training
- Paid parental leave
Quick Apply
14d
Supervisor Customer Center
Madison Gas and Electric —Madison, WI
- On call
- Hybrid work
- Background check
- Writing skills
- Pass drug screening
13d
Customer Service Manager
Jaeckle Wholesale Inc —Madison, WI
- Full-time
- 5 years
- Mid-level
- Office
- Paid time off
Quick Apply
13d
License Plate & Postal Services Team Lead
State of Wisconsin - Transportation —Madison, WI
- $31.08 an hour
- Online Application
- Management
- Customer service
- Mid-level
- Wellness program
- Paid holidays
3d
Operations Team Lead
National Guardian Life Insurance Company —Madison, WI
- Full-time
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
21h
Maurer's Urban Market Grocery Store
MUM LLC —Verona, WI
- $55,000 - $60,000 a year
- Full-time
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Director, Provider Enablement and Success
Interwell Health —Madison, WI
- Remote
- 5 years
- Bachelor's degree
- Travel
Quick Apply
9d
Director of Performance Management
Recovery.com —Madison, WI
- $125,000 - $140,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 5 years
- Office
- Paid holidays
- Disability insurance
Quick Apply
Call Center Manager
Storm Guard Roofing —Madison, WI
- $50,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Mentoring
- Dental insurance
- 401(k)
Quick Apply
Customer Technical Support Supervisor
Johnson Health Tech Retail Inc —Cottage Grove, WI
- Full-time
- Microsoft Excel
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
20h
Service Supervisor
Cintas —Madison, WI
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Team Lead / Aveda Mentor
Rejuvenation Spa —Madison, WI
- From $16 an hour
- Part-time
- Mid-level
- Supervising experience
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
4d
Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —Madison, WI
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply

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Supervisor, Customer Support

Abbott Laboratories -
Madison, WI

Apply Now

Job Details

Full-time
$78,000 - $156,000 a year
3 days ago

Qualifications

Customer communication
Staff supervision
Managing teams in a customer support role
Team leadership
Coaching
Inclusive leadership practices
Team development
Customer support
Cross-functional collaboration
Cross-functional communication
Team building

Full Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Position Overview

The Supervisor, Customer Support is responsible for leading a Customer Care team focused on Exception Handling. This role oversees day-to-day operations, supports timely resolution of order exceptions and related customer inquiries, and ensures team members deliver accurate, compassionate, and compliant support to internal and external customers.

In addition, the Supervisor provides coaching, performance management, workflow oversight, and cross-functional collaboration to help the Exception Handling team meet service, quality, productivity, and turnaround time expectations. This position requires strong people leadership, operational discipline, sound judgment, and the ability to identify opportunities for process improvement while maintaining a strong focus on customer experience, compliance, and quality.

Essential Duties

Include, but are not limited to, the following:

Lead, coach, and develop Customer Support team members responsible for Exception Handling workflows.
Oversee daily staffing, workload distribution, queue management, and adherence to established service levels, turnaround times, productivity expectations, and quality standards.
Monitor and support workflows related to exception resolution, including customer contacts, order resolution, missing or incomplete information, duplicate orders or patients, interface errors, provider exception handling, and other exception-related work queues.
Provide real-time support and escalation guidance to specialists handling complex or sensitive customer situations.
Conduct regular performance coaching, quality reviews, one-on-one meetings, and development discussions to improve individual and team performance.
Use reporting, dashboards, quality monitoring, and operational data to identify trends, manage work-in-progress volumes, address performance gaps, and recommend process improvements.
Partner with training, quality, workforce management, operations, laboratory, and other cross-functional teams to support consistent execution of workflows and timely issue resolution.
Ensure team members accurately document customer interactions, order updates, escalations, and follow-up actions according to standard operating procedures.
Support onboarding, workflow training, change management, and adoption of new tools, systems, processes, and initiatives.
Maintain a strong focus on customer experience, compliance, accountability, quality, and operational discipline while creating an inclusive and supportive team environment.
Ensure compliance with company policies, quality procedures, privacy requirements, applicable healthcare regulations, and the Code of Business Conduct and Ethics.
Apply strong problem-solving, critical thinking, and decision-making skills when navigating complex exception scenarios and customer situations.
Analyze operational data, identify trends, and translate insights into actionable improvements.
Collaborate cross-functionally and build effective working relationships at all levels of the organization.
Model accountability, integrity, innovation, teamwork, inclusion, and customer-focused behaviors.
Perform other duties and projects as assigned.

Minimum Qualifications

Demonstrated people leadership experience with the ability to coach, develop, motivate, and hold team members accountable.
Strong knowledge of customer service principles, contact center operations, performance monitoring, and quality assurance practices.
Demonstrated ability to manage competing priorities in a fast-paced environment while maintaining accuracy, professionalism, and sound judgment.
Excellent verbal and written communication skills, including the ability to explain complex information clearly and professionally.
Strong problem-solving, critical thinking, and decision-making skills, particularly when navigating complex exception scenarios.
Demonstrated ability to analyze operational data, identify trends, and translate insights into actionable improvements.
Demonstrated ability to collaborate cross-functionally and build effective working relationships at all levels of the organization.
High attention to detail and commitment to timely, accurate documentation and quality outcomes.
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Ability to model accountability, integrity, innovation, teamwork, inclusion, and customer-focused behaviors.

Preferred Qualifications

Experience leading teams in a customer service, contact center, healthcare, laboratory, or related operational environment.
Experience supporting exception handling, order resolution, customer escalations, or similar customer support workflows.
Experience working with workforce management, quality assurance, operational reporting, or performance management tools.
Experience with healthcare, laboratory, diagnostic, or other regulated environments.
Experience supporting process improvement, workflow optimization, change management, or implementation of new systems and processes.
Experience partnering with training, quality, operations, workforce management, laboratory, or other cross-functional teams.

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.

Apply Now

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customer support & client services managers jobs in middleton, wi

Supervisor, Customer Support

CS Manager (Customer Service Assistant Mgr.) – Hybrid (WI-Madison) R0058426

Service Manager

Manager, Customer Success

Supervisor Customer Center

Customer Service Manager

License Plate & Postal Services Team Lead

Operations Team Lead

Maurer's Urban Market Grocery Store

Director, Provider Enablement and Success

Director of Performance Management

Call Center Manager

Customer Technical Support Supervisor

Service Supervisor

Team Lead / Aveda Mentor

Temporary Workforce Management Specialist

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