Top 12 Call center manager Jobs in Middletown, Ct

Contact Center Operations Manager - CT
GT Independence —Southington, CT
- Mid-level
- Business development
- Bachelor's degree
- Paid time off
- On-the-job training
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6d
Call Center Supervisor
First Choice Health Centers Inc —East Hartford, CT
- $60,000 - $67,000 a year
- Full-time
- Pass drug screening
- HIPAA
- Mid-level
- COVID-19 protective measures
- Paid holidays
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Call Center Supervisor (Team Lead)
GT Independence —Southington, CT
- $60,000 a year
- Computer literacy
- Mid-level
- Microsoft Office
- Paid time off
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Contact Center Manager
GT Independence —Southington, CT
- Mid-level
- Office
- Business development
- Paid time off
- On-the-job training
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Patient Services Manager
Trinity Health —Waterbury, CT
- $66,309 - $99,464 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Opportunities for advancement
Sr Manager - Customer Service Technology
Avangrid —Orange, CT
- $155,600 - $203,300 a year
- Computer Science
- Office
- Continuous improvement
- Dental insurance
- Tuition reimbursement
Senior Product Manager, Digital Self-Service and Messaging
CVS Health —Hartford, CT
- $106,605 - $260,590 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Product management
- Health insurance
- Dental insurance
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Hartford, CT
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
13d
Specialist Manager, Risk and Compliance Services (Personal Consultation)
Deloitte —Hartford, CT
- $93,000 - $171,300 a year
- Full-time
- 6 years
- CPA
- Research
HVAC Service Manager
Sila Services —South Windsor, CT
- $85,000 - $110,000 a year
- Weekends as needed
- Clean driving record
- Microsoft Excel
- OSHA
- Paid training
- Health savings account
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Customer Success Account Manager
POWR2 —Bethel, CT
Manufacturing, industrial equipment, renewable energy, or technical product experience is a plus. Monitor project timelines, identify risks, and escalate issues…
$85,000 - $95,000 a year
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Customer Success Manager
Gems Setra —Plainville, CT
Experience in industrial, manufacturing, technical products, or complex B2B environments. Bachelor's degree in related field.
$100,870 - $187,110 a year

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Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
1d
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year

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Contact Center Operations Manager - CT

GT Independence -
Southington, CT

Quick Apply

Job Details

6 days ago

Benefits

Paid time off
On-the-job training

Qualifications

Team leadership
Team development
Bachelor's degree
Desktop applications
Productivity software
Business operations
Team building

Full Job Description

Make a Meaningful Impact Every Day

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2026/2027—a distinction reserved for top employers committed to outstanding employee experiences.

The Business Operations (Program) Manager manages an operational unit based in Connecticut supporting stakeholders in Connecticut and other assigned markets as needed. The Program Manager provides real-time support to operations staff to ensure payroll timeliness, goal attainment, and ultimately stakeholder satisfaction.

RESPONSIBILITIES AND DUTIES

Develops and monitors key performance metrics to measure staff performance and operations functions
Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
Participates in business development for recently acquired contracts
Participates in quality improvement projects and leads efforts in continuous improvement
Assigns and monitors staff caseloads and accounts distribution
Ensuring timeliness in payroll schedule requirements
Evaluates program effectiveness through prepared reports and presents to leadership on the same
Monitors and measures compliance standards
Collaborates with all staff across business units to develop, maintain, and update policies, procedures, and training materials
Develops staff through internal and external resources and on-the-job training
Builds and maintains relationships with State agencies as a key liaison
Resolves escalated customer complaints
Communicates goals, expectations, and results with internal and external stakeholders as appropriate
Other tasks as may be reasonably associated with the Program Manager (Business & Operations)

EDUCATION

Bachelor’s Degree required. Bachelor’s in business management or business administration preferred.

EXPERIENCE AND QUALIFICATIONS

At least two years of paid, professional experience in Business Operations
Superior written and oral communication skills as evaluated in pre-hire assessments
At least three (3) years of progressively responsible people management experience
Extensive experience in working on complex projects with critical thinking and problem solving
Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines
Effective time management skills
Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
Experience building highly effective teams
Proficiency in Microsoft Office Suite
Significant experience working across software applications

WORK ENVIRONMENT

Work is performed in a typical office setting

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

_____________________________________________

What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Experience

Required

2 year(s): Business Operations

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

call center manager jobs in middletown, ct

Contact Center Operations Manager - CT

Call Center Supervisor

Call Center Supervisor (Team Lead)

Contact Center Manager

Patient Services Manager

Sr Manager - Customer Service Technology

Senior Product Manager, Digital Self-Service and Messaging

Customer Experience & Service Transformation Management Advisory Consultant

Specialist Manager, Risk and Compliance Services (Personal Consultation)

HVAC Service Manager

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