Top 6 Senior technical support Jobs in Middletown, Ct

Senior Tech Support Specialist
Optum —Farmington, CT
- $28.94 - $51.83 an hour
- Full-time
- Pass drug screening
- Mid-level
- Windows
Senior IT Support Specialist
D-Wave Quantum Inc. —New Haven, CT
- $80,800 - $121,200 a year
- Weekends as needed
- Computer science
- 7 years
- Computer Science
Quick Apply
Senior IT and MSP Level 3 Technician
TeamLogic IT, New Haven, CT —New Haven, CT
- $80,000 - $105,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Azure
- Computer Science
- Profit sharing
- Paid holidays
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Customer Service Analyst
The Timken Company —East Haven, CT
- Mid-level
- Office
- Analysis skills
- Opportunities for advancement

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Senior Tech Support Specialist

Optum -
Farmington, CT

Apply Now

Job Details

Full-time
$28.94 - $51.83 an hour

Qualifications

Windows
High school diploma or GED
Driver's License
Desktop (troubleshooting support)
Productivity software
IT department experience

Full Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

Provides direct support for projects, complex work requests and tasks and other technical requests
Evaluates technical products and customer environments and recommends solutions
Provides Tier 2 and 3 support in all areas of the departmental service portfolio
Largely self-directed once assigned work and functions with considerable independence
Provides excellent customer service to all levels of employees including customers, peers and leadership
Participates and engages in team meetings, team building activities and other opportunities to strengthen the department
Leads by example
Communicates in a professional, positive and timely manner in person, on the phone and via electronic means
Represents the department and company in a positive and professional manner
Participates in the evaluation and estimation of routine work requests and minor projects
Adheres to all Optum/UGH, American Health Network and departmental policies and procedures
Follows, maintains and updates as necessary documentation and checklists to ensure efficiency and consistency
Use advanced troubleshooting methodologies that provide efficient, effective resolutions and minimize impact to the customer
Maintains detailed and accurate records in workload management, asset management and administrative applications
Adheres to deadlines
Actively maintains education and cross-training on all departmental areas of expertise
Maintains required certifications
Assist management in identifying opportunities for process improvement within the department

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED
1+ years of experience in Information Systems (IS)
1+ years of Windows Desktop support experience
1+ years of experience with Microsoft office
6+ months of customer service experience
Access to reliable transportation and valid US driver's license

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

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senior technical support jobs in middletown, ct

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