Top 107 Guest service agent Jobs in Middletown, Nj

Front Desk Agent
Homewood Suites Eatontown —Eatontown, NJ
- Weekends as needed
- Basic math
- Hotel
- Entry level
Quick Apply
Guest Service Agent
Residence Inn Ocean Township —Asbury Park, NJ
- $17 an hour
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Front Office Agent
Hyatt Regency New Brunswick —New Brunswick, NJ
- Full-time
- Hotel
- Ability to stand for extended periods
- Communication skills
Front Desk Agent
Hampton Inn Newark —Newark, NJ
- $24.70 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Reliable transportation
- Opportunities for advancement
Quick Apply
2d
Guest Services Agent - Sonesta Simply Suites Jersey City
Sonesta —Jersey City, NJ
- $27.60 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
Front Desk Agent
Pyramid Hotel Group —New Brunswick, NJ
- $21 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
- 401(k) matching
12d
Guest Service Agent - The Waldorf Astoria New York
Hilton —New York, NY
- $30.98 an hour
- Weekends as needed
- Residential
- Hotel
- Communication skills
- Paid parental leave
- Employee stock purchase plan
Front Desk Agent
Marriott International, Inc —Jersey City, NJ
- $24.84 - $27.60 an hour
- Weekends as needed
- Hotel
- Entry level
14d
Guest Service Agent - Weekend Part-Time
Home2 Suites New Brunswick —New Brunswick, NJ
- From $17 an hour
- Part-time
- Bilingual
- Background check
- In-person
- Employee discount
Quick Apply
13d
Hotel - Front Desk Agent
Westminster Management —Long Branch, NJ
- Full-time
- Basic math
- English
- Hotel
Quick Apply
Front Desk Agent - Hampton Inn Neptune
Hampton Inn- Neptune —Neptune City, NJ
- $17 - $19 an hour
- Full-time
- 11+ years
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent - $29.84
Dream Downtown —New York, NY
- $29.84 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
2d
Front Desk Agent
APA Hotels Woodbridge —Iselin, NJ
- $17.25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Reservation Agent-Seasonal
Ocean Place Resort & Spa —Long Branch, NJ
- $15.92 - $17.00 an hour
- Full-time
- Inventory management
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent- Evening Shift
Ocean Place Resort & Spa —Long Branch, NJ
- $16 - $18 an hour
- Weekends as needed
- Ability to walk for extended periods
- Ability to stand for extended periods
- Communication skills
- Employee discount
Quick Apply
7d
SpringHill Suites Newark Liberty International Air - Front Desk Agent
Aimbridge Hospitality —Newark, NJ
- $22.70 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Guest Service Agent (Front Desk)
Fairfield by Marriott Brooklyn —Brooklyn, NY
- $21 - $25 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
22h
Front Desk Agent
Crescent Hotels & Resorts LLC —Newark, NJ
- Research
- Hotel
- Negotiation
Quick Apply
Front Desk Agent
Crowne Plaza Newark Airport —Elizabeth, NJ
- $17.63 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Guest Experience Agent
FAENA —New York, NY
- $36 an hour
- Full-time
- Organizational skills
- 1 year
- Communication skills
Quick Apply

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Front Desk Agent

Homewood Suites Eatontown
Eatontown, NJ

Quick Apply

Job Details

Qualifications

Basic math
Employee relationship building
Customer service problem-solving

Full Job Description

Description:

Job Summary

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Education & Experience

Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
- Ability to participate in the creation of an enjoyable work environment

Requirements:

Job Duties & Functions

Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
Handle requests for information, mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service, facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly, efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Quick Apply

Refine Your Search

guest service agent jobs in middletown, nj

Front Desk Agent

Guest Service Agent

Front Office Agent

Front Desk Agent

Guest Services Agent - Sonesta Simply Suites Jersey City

Front Desk Agent

Guest Service Agent - The Waldorf Astoria New York

Front Desk Agent

Guest Service Agent - Weekend Part-Time

Hotel - Front Desk Agent

Front Desk Agent - Hampton Inn Neptune

Guest Service Agent - $29.84

Front Desk Agent

Reservation Agent-Seasonal

Front Desk Agent- Evening Shift

SpringHill Suites Newark Liberty International Air - Front Desk Agent

Guest Service Agent (Front Desk)

Front Desk Agent

Front Desk Agent

Guest Experience Agent

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