Top 4 Guest service agent Jobs in Middletown, Ny

Front Desk Agent- Bear Mountain
Guest Services, Inc. —Bear Mountain State Park, NY
- $18 an hour
- Full-time
- Computer literacy
- English
- Ability to climb stairs
Part Time - Front Desk Agent - ZYWPA
IHG Army Hotels —West Point, NY
- $16.20 - $21.92 an hour
- Part-time
- Computer literacy
- Basic math
- Hotel
- Health insurance
- Dental insurance
Guest Services Agent
Mirbeau of Beacon LLC —Beacon, NY
- $20 - $25 an hour
- Organizational skills
- Computer skills
- Ability to stand for extended periods
- Paid holidays
- Health insurance
Quick Apply
6d
Shift Mgr Hotel Operations
Resorts World Catskills —Monticello, NY
- $62,353.20 a year
- 18 years or older
- Inventory management
- 5 years
Quick Apply

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Part Time - Front Desk Agent - ZYWPA
IHG Army Hotels —West Point, NY
Experience - ideally you’ll have spent at least one year in a front desk or guest service position. Start every stay right by swiftly checking guests in and out…
$16.20 - $21.92 an hour

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Hotel Front Desk Agent Full and Part-Time
Courtyard Marriott Columbus OSU —Columbus, OH
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs…
Quick Apply
Guest Service Representative
Columbus Airport Marriott —Columbus, OH
Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Greet guests upon arrival, check them in, and provide…
$15.00 - $16.50 an hour
Quick Apply
4d

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guest service agent jobs near middletown, ny

Front Desk Agent- Bear Mountain

Guest Services, Inc. -
Bear Mountain State Park, NY

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Job Details

Full-time
$18 an hour

Qualifications

Customer records maintenance
Computer operation
Serving clients
Phone communication
Filing
English
Cash register operations
Telephone systems
POS systems
Technical Proficiency
Office phone management
Office record organization

Full Job Description

Compensation Amount:

18.00 USD Hourly

Job Summary:

The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills.

Job Description:

ESSENTIAL FUNCTIONS

Provide administrative, reception and program support to management and staff.
Manage phone activity including providing general knowledge to callers.
Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
Register and assign rooms to guests.
Provide quotes for room rates and up-sell the guest when possible.
Assist in coordinating the Front Desk and the Housekeeping Department.
Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
Responds to guest inquiries.
Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma preferred. Minimum of at least 16 years of age.
Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
Computer proficiency.
Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
Ability to arrange and coordinate schedules for reservations.
Excellent interpersonal, administrative, telephone and other communications skills.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire work day and to climb steps regularly.
Ability to sit at a desk and monitor phones for extended amounts of time.
Ability to withstand temperatures in indoor and outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
Reservations system. POS system.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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guest service agent jobs in middletown, ny

Front Desk Agent- Bear Mountain

Part Time - Front Desk Agent - ZYWPA

Guest Services Agent

Shift Mgr Hotel Operations

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