The Senior Success Coach position is designed to provide intensive case management through the utilization of an array of evidence-based, culturally competent, person-centered, and family centered services, individual mentoring, psychoeducational programming, care coordination, and other family support. This position is a full-time, 40 hour/week position that is embedded in New Bedford public middle schools. The person holding this position reports directly to the ASPIRE Program Director and is supported by a bachelor’s level Success Coach.
Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.
$1 per hour Language Differential (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL)
Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.
Job Responsibilities & Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Provide a safe, welcoming, and clean environment for our clients and families
Work in collaboration with team members, clients, and families to implement person-centered and family-centered, recovery-oriented, evidence-based and trauma-informed care
Perform intake interviews, needs assessments, and individual service planning
Provide psychoeducation and advocacy as appropriate
Conduct case management meetings regularly with parents/caregivers and other stakeholders to discuss progress toward client-centered goals and to modify individual service plans as needed
Maintain proper and complete documentation of meetings, releases, communication, referrals, and other paperwork
Provide advocacy on behalf of the youth and their family
Design and implement individualized youth development strategies to ensure that recommended support services are provided in a logical, timely, and effective manner
Develop and maintain mutually respectful long-term relationships with families
Identify resources in partnership with youth and families, establishing a referral system among community agencies and resources, and supporting youth and families in accessing these resources
Prepare and submit monthly and quarterly data
Conduct community outreach by planning and executing social and educational events and outings
Visit the homes of participating families as appropriate
Coordinate with the school to ensure educational requirements are being met
Utilize evidence-based interventions, including motivational interviewing skills to empower clients and families with improving their overall health and wellness
Monitor and track appropriate outcome measures
Maintain case record expectations as required by the agency, funding sources, and accreditation authorities
Cultural Competency Qualifications:
Awareness of personal attitudes, beliefs, biases, and assumptions about others
Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
Cultural knowledge of key populations that will be served to address disparities in service delivery
Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency
Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Education and Experience
A minimum of a Master’s level degree in Counseling, Social Work, Psychology, or a related field is required along with experience working directly with youth, families, and substance use issues. In addition, the ability to work with culturally diverse populations.
Benefit eligible at 20+ hours per week
Medical – Harvard Pilgrim/HealthPlans Inc.
Dental – Delta Dental of MA
Vision - EyeMed
Wellworks for You (Employee Wellness)
2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year
Tuition reimbursement – Up to $1,500 per calendar year
Professional Licensure reimbursement (LICSW, LMHC)
Flexible spending accounts – save on medical expenses and dependent care!
401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
100% Employer paid Life Insurance
100% Employer paid Long Term Disability and AD&D
24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!
Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.
