Top 72 Technical support Jobs in Middletown, Ri

Support Engineer Level 3
Vertikal6 —Warwick, RI
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Customer service
- Health insurance
- Dental insurance
Quick Apply
11d
IT Helpdesk Analyst
The Silk Companies LLC —Warwick, RI
- Full-time
- Mid-level
- Office
- Communication skills
Quick Apply
Onsite Senior Technician
Custom Computer Specialists —Newport, RI
- $50,000 - $65,000 a year
- Full-time
- Classroom
- Google Workspace
- Up to 50% travel
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative
JS International, Inc. —Fall River, MA
- $18 - $19 an hour
- Full-time
- Office
- Analysis skills
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Service Desk Technician
TechCentric, Inc. —Providence, RI
- $45,000 - $65,000 a year
- Full-time
- Background check
- Azure
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician
Arcfield —Newport, RI
- $44,836.89 - $77,962.65 a year
- Full-time
- Remote
- Customer service
- Mid-level
- 4 years
- Paid holidays
- Disability insurance
IT Help Desk Technician
RhodeWay Financial —Providence, RI
- $65,000 - $102,400 a year
- Mid-level
- High school diploma or GED
- Associate's degree
Quick Apply
IT Support Specialist
Rhode Island District Court —Providence, RI
- $55,905 - $61,581 a year
- Mid-level
- Office
Application Specialist
Advanced Digital Data, Inc. —Warwick, RI
- $60,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
Field Service Engineer
Arcfield —Middletown, RI
- $49,619.87 - $86,279.33 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Desktop Support Specialist
People Incorporated —Fall River, MA
- $23 an hour
- Full-time
- Criminal background check
- Organizational skills
- Entry level
- Paid holidays
- Disability insurance
IT Support Specialist
U.S. District Court —Providence, RI
- From $55,905 a year
- Full-time
- Microsoft Word
- Background check
- Computer science
- Health savings account
- Health insurance
Quick Apply
IT Support Technician
Cutter & Buck —New Bedford, MA
- $28 - $32 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
IT Systems Support Technician - Level 1 - RI
CMIT Solutions —Cranston, RI
- $62,500 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
12d
Technology Support - Temporary position
Charette Charter School —Providence, RI
- Full-time
- Entry level
1d
Computer Operator I
Brightstar Lottery —West Greenwich, RI
- $24 an hour
- Day shift
- Experience equivalent to degree accepted
- Entry level
- Under 1 year
- Paid parental leave
- Disability insurance
12d
Onsite IT Technician
Lucas-Milhaupt Inc —Warwick, RI
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
Computer Operator
Brightstar Lottery —West Greenwich, RI
- $24 an hour
- Night shift
- Experience equivalent to degree accepted
- Entry level
- Under 1 year
- Paid parental leave
- Disability insurance
12d
IT Support Consultant
Brown University —Providence, RI
- Full-time
- Hybrid work
- School experience
- Mid-level
- Windows
- Paid holidays
- Health insurance
IT Support Technician I
Teknor Apex Company —Pawtucket, RI
- On call
- 18 years or older
- Office
- Windows
Quick Apply
5d

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technical support jobs near middletown, ri

Support Engineer Level 3

Vertikal6 -
Warwick, RI

Quick Apply

Job Details

Full-time
$75,000 - $90,000 a year
11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Professional development assistance

Qualifications

Customer service
Windows
Microsoft Office
Network infrastructure
Bachelor's degree
Computer hardware

Full Job Description

Job Overview:

We are Vertikal6, a Managed Service Provider (MSP) serving the Southern New England area and national customer markets by providing managed and co-managed IT services. Our motto is Technology Elevated, with our core focus on providing Enterprise level service to our Small and Medium Business (SMB) customer base. We are a dynamic organization taking great pride in our company, our talented team, the service we provide to our customers, and our community.

The Support Technical Level 3 is a senior role in our Service Desk team supporting our customers both remotely and occasionally onsite. Having previous technical support experience, the ideal candidate is an excellent customer communicator, working to build report, and serve as trusted technical advisor to the customer. Their primary focus is resolving the most technically and politically complex issues both directly and in an escalation capacity. They lead by example and willingly share knowledge to help our customers and support our team growth. As an experienced professional, they are capable of independently troubleshooting and resolving a wide range of issues in both remote and on-site scenarios. They are experienced in troubleshooting and configuring a wide range of products from workstations, printers, servers, Office 365, Azure, to firewalls, routers, switches, VOIP, and wireless networks. This role is full-time in the office at our Warwick, RI location with occasional local travel onsite to our customers in the Southern New England area if onsite troubleshooting is needed.

Responsibilities and Duties:

Provide Level 3 support for advanced and escalated workstation issues including computer hardware, Windows, and Mac OS performance/configuration, M365 or Google Workspace administration and applications, security breaches & incident management, VPN and network connectivity issues (DNS, DHCP, FortiGate firewall), customer applications, email, file access and recovery, print/fax, etc.
Serve as a bridge by identifying when an issue needs assistance from the NOC or 3 party vendors and working with other teams as needed to drive issue resolution.
Provide superior customer service, keeping customers updated every step of the way, listen, empathize, and follow through on all commitments.
Complete Time entries for all work being done on tickets, and accounting for 100% of all time with a concentration of 80% on customer billable activities.
Keeping client documentation up to date when changes are made, or new SOPs created.
Takes ownership of tasks and tickets, following through to ensure complete resolution.
Takes personal interest in, and responsibility for the quality of work they perform.
Ability to deal effectively with stressful situations.
Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members.
Understands that the success of individuals is measured by the success of their teams.
Ability to quickly learn new technologies using self-study materials and intuition.
Ability to articulate technical information clearly and simply to non-technical people.
Actively mentor Apprentices and Technicians to build team’s skills.
Is self-motivated and can be self-directed when necessary.

Qualifications and Skills:

Bachelor’s degree preferred or equivalent combination of education and experience
5+ years technical support experience with advanced customer service skills
Preferred: Microsoft 365 or Azure certifications, MCSA, MCSE, CompTIA Network+, CCNA
Preferred: Knowledge and experience working with AutoTask, Hudu, and Datto RMM
Advanced understanding of installing, configuring, and troubleshooting Windows (10 Pro, 11) and Mac workstations
Intermediate understanding of Windows and Azure Active Directory administration
Advanced understanding of Microsoft365 administration and applications
Advanced understanding of workstation connectivity including networking and VPN
Intermediate understanding of firewalls, routers, switches, and wireless technology

Need Not Apply if:

If you do not love working with customers and gain personal satisfaction by helping them solve business problems via IT.
If you are not hard wired to turn over stone after stone until you find the answer.
If you do not look at challenges as an opportunity to learn and grow.
If you do not enjoy being a part of a team, sharing your knowledge and helping others grow their knowledge.
If you do not want to perform all the role's responsibilities and duties.
If you do not have previous experience working as a Support L1/L2 technician and/or engineer.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

Experience:

Customer service: 3 years (Preferred)

Ability to Commute:

Warwick, RI 02886 (Preferred)

Ability to Relocate:

Warwick, RI 02886: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in middletown, ri

Support Engineer Level 3

IT Helpdesk Analyst

Onsite Senior Technician

Customer Service Representative

Service Desk Technician

IT Support Technician

IT Help Desk Technician

IT Support Specialist

Application Specialist

Field Service Engineer

Desktop Support Specialist

IT Support Specialist

IT Support Technician

IT Systems Support Technician - Level 1 - RI

Technology Support - Temporary position

Computer Operator I

Onsite IT Technician

Computer Operator

IT Support Consultant

IT Support Technician I

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