Top 7 Customer service coordinator Jobs in Middletown De

Service Coordinator
Security Instrument —Wilmington, DE
- Management
- Computer literacy
- Research
Front Office Coordinator - Wilmington (Midway Pl), DE
Pivot Physical Therapy —Wilmington, DE
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
Front Office Coordinator, Peds, Chestertown, MD
University of Maryland Medical System —Chestertown, MD
- Full-time
- High school diploma or GED
- Clinic
- Typing
Front Office Coordinator, PRN
University of Maryland Medical System —Chestertown, MD
- PRN
- High school diploma or GED
- Typing
- 1 year
5d
Installation Success Coordinator
Agilent Technologies —Wilmington, DE
- $28.27 - $44.17 an hour
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
Client Care Coordinator
Swan Creek Veterinary Clinic —Havre de Grace, MD
- $16 - $20 an hour
- Part-time
- Hospital
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
8d

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Service Coordinator

Security Instrument -
Wilmington, DE

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Job Details

Qualifications

Computer operation
Customer relationship building
Phone communication
Computer literacy
Research
Managing clients in a customer support role
Customer engagement
Telephone systems
Technical Proficiency
Office experience

Full Job Description

General Description

Supports the service and repair operation by scheduling, assigning, and dispatching incoming requests for repair, system support, and inspections. Manages the employee schedules, oversees daily employee interactions with customers, handles any complaints or questions and reports to the office manager or department manager as necessary.

Essential Responsibilities

Scheduling, assignment, and completion status of service tickets, work orders, or support requests using the tools provided by the service management tracking software.
Dispatches, communicates incoming requests with field operations personnel.
Communicate the results of problem resolution, customer requests, and update the service tracking system.
Record and retain time tracking information relating to assignments.
Demonstrates strong problem-solving skills
Exhibits strong organizational skills
Act as liaison between clients and the company
Address and resolve issues and complaints
Ensures that the company’s positive image and reputations remains intact
Promote company products and services
Capable of conducting independent research
Is able to multi-task efficiently and effectively
Submits any and all systems inspection documents to the governing AHJ.
Coordinates corrective action on Minor and Major Deficiencies and submits proper corrective action paperwork to governing AHJ
Manages constant and consistent updating of all service ticket queues

Competency Requirements

Analytical: Synthesizes complex or diverse information; Collects and researches data.
Problem Solving: Identifies and determines the most efficient method of request distribution.
Technical Skills: Ability to use computers, software, and communication devices.
Physical Skills. Routine office mobility needs. Operation of telephone and keyboards.
Communication Skills: Speaks clearly, professionally, and persuasively in positive and negative situations; Writes clearly and informatively; Varies written and spoken communication style to fit needs.
Experience: Minimum 2 years’ experience in a fast-paced office environment.
Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for his own actions; Follow through on commitments and customer requests
Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Develops customer relationships; Meets commitments.
Technology Skills: Firm understanding of offered products and services.
Education and Experience: High School and some further education preferred.

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Refine Your Search

customer service coordinator jobs in middletown de

Service Coordinator

Front Office Coordinator - Wilmington (Midway Pl), DE

Front Office Coordinator, Peds, Chestertown, MD

Front Office Coordinator, PRN

Installation Success Coordinator

Client Care Coordinator

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