Customer Service Representative
Sila Services —Middletown, NY
- $20 - $24 an hour
- Full-time
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
10d
Front Desk/Member Service Rep at YMCA OF MIDDLETOWN – Full Time
YMCA OF MIDDLETOWN —Middletown, NY
- $17 an hour
- Full-time
- Bilingual
- High school diploma or GED
- Pre-employment physical examination
- Health insurance
- Vision insurance
Member Services Representative
Fitness Holdings - Crunch Fitness —Middletown, NY
- $16 an hour
- Part-time
- Communication skills
- Entry level
- Employee discount
- Opportunities for advancement
Quick Apply
Server - Private Country Club
THE TUXEDO CLUB —Monroe, NY
- $20 - $25 an hour
- Weekends as needed
- Cash register
- 1 year
- Ability to stand for extended periods
- 401(k) matching
Quick Apply
9d
CDL B Route Sales Representative - stable work with long term customers
Rich Products Corporation —Rock Tavern, NY
- $25 - $30 an hour
- Overtime
- CDL B
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Restaurant Crew Member
Pizza Hut —Montgomery, NY
- $16.50 - $17.00 an hour
- Part-time
- Serving
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- Paid training
- Paid holidays
Quick Apply
23h
Membership Sales Representative - Elite
National Federation of Independent Business (NFIB) —Middletown, NY
- $80,000 - $200,000 a year
- Full-time
- Leadership
- Entry level
- Paid training
- Mileage reimbursement
Quick Apply
Golf Course Half Way House Server - Private Country Club
THE TUXEDO CLUB —Monroe, NY
- $20 - $24 an hour
- Weekends as needed
- 18 years or older
- Cleaning
- Ability to stand for extended periods
Quick Apply
4d
FT Maintenance Assistant - Private Country Club
THE TUXEDO CLUB —Monroe, NY
- $25 - $30 an hour
- Weekends as needed
- Customer service
- Mid-level
- Microsoft Office
- Paid parental leave
- Paid holidays
Quick Apply
2d
Part Time Housekeeper - Private Country Club
THE TUXEDO CLUB —Monroe, NY
- $18 - $20 an hour
- Part-time
- Office
- Hotel
- High school diploma or GED
- 401(k) matching
Quick Apply
4d
Bartender - Private Country Club
THE TUXEDO CLUB —Monroe, NY
- $23 - $27 an hour
- Weekends as needed
- Bar
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Greenskeeper - Private Country Club
THE TUXEDO CLUB —Tuxedo Park, NY
- $20 - $25 an hour
- Weekends as needed
- Outdoor work
- Entry level
Quick Apply
Director, Legal
LATICRETE International, Inc. —Otisville, NY
- $230,000 - $290,000 a year
- Full-time
- Travel
- Organizational skills
- Senior level
- AD&D insurance
- Paid holidays
Quick Apply
6d
Technical Recruiter
HUNTER TRUCK SALES & SERVICE LLC —Newburgh, NY
- $80,000 - $100,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Dealership
Quick Apply
11d
Studio Relations Representative
The Marketing Studio —Newburgh, NY
- From $85,000 a year
- Part-time
- Business development
- Travel
- Outdoor work
- Paid training
- Health insurance
Quick Apply
16h
Lifeguard - Private Country Club
THE TUXEDO CLUB —Monroe, NY
- $18 - $22 an hour
- Weekends as needed
- Customer service
- First Aid Certification
- Outdoor work
Quick Apply
9d
Finance/Office Manager
FirstService Residential —Highland Lakes, NJ
- $70,000 - $80,000 a year
- Extended hours
- 5 years
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Engineering Manager
CS RESORT MANAGER —Hamburg, NJ
- $70,000 a year
- Weekends as needed
- Carpentry
- 5 years
- Driver's License
Quick Apply
Customer Service Representative
The Pet Spa & Resort —Franklin, NJ
- From $16 an hour
- Weekends as needed
- Cleaning
- In-person
- Guest services
- Paid training
- Health insurance
Quick Apply
Music Teacher Store 7346
Music & Arts —Monroe, NY
- $11 - $22 an hour
- Part-time
- Doctoral degree
- Mid-level
- Master's degree
- 401(k) matching
- Employee discount

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Customer Service Representative

Sila Services -
Middletown, NY

Quick Apply

Job Details

Full-time
$20 - $24 an hour
10 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer records maintenance
Managing customer accounts
Customer relationship building
Account maintenance
Phone communication
Service scheduling
Client inquiry handling
Customer engagement
Customer issue escalation
Customer interaction during outreach
Communication skills
Sales follow-up
Conducting sales calls
Entry level
Office phone management
Customer data entry

Full Job Description

Customer Service Representative

Astar Heating, Cooling, Plumbing & Electrical – Middletown, NY

If you’re great with people, confident on the phone, and know how to stay organized when things get busy, Astar Heating, Cooling, Plumbing & Electrical wants to hear from you.

We’re looking for a Customer Service Representative to join our team in Middletown, NY. You’ll often be the first person our customers speak with when they need help with their home. Whether they have no heat, a plumbing issue, an electrical problem, or simply need to schedule routine service, your job is to make sure they feel heard, supported, and taken care of.

This is a fast-paced, phone-focused position for someone who communicates well, stays organized, and takes ownership of the customer experience.

What You’ll Do

Answer inbound customer calls, texts, and service inquiries in a friendly and professional manner
Listen to customers’ needs and help identify the appropriate service
Schedule and book service appointments accurately
Convert inbound opportunities into booked service calls while delivering an excellent customer experience
Make outbound calls for appointment scheduling, follow-up, and other service-related needs
Confirm customer information, service addresses, and appointment details
Clearly communicate appointment expectations and next steps
Update customer records and document conversations accurately
Work closely with dispatchers, technicians, and other team members to help ensure customers receive timely service
Keep customers informed when appointment times or schedules change
Follow up on missed calls, open opportunities, and customers who may still need service
Help resolve customer concerns professionally and escalate issues when appropriate
Support membership, maintenance, and promotional campaigns by communicating available service options to customers
Manage multiple calls, customers, and priorities while maintaining strong attention to detail

What We’re Looking For

Previous customer service, call center, scheduling, or similar experience preferred
Comfortable spending a significant portion of the day on the phone
Strong verbal and written communication skills
Friendly, professional, and confident when speaking with customers
Ability to remain calm and helpful when customers are frustrated or dealing with an urgent home-service issue
Strong organization and attention to detail
Comfortable working in a fast-paced environment with changing priorities
Ability to multitask while maintaining accurate customer information
Dependable, team-oriented, and willing to take ownership of responsibilities
Experience with ServiceTitan or another field-service/customer management system is a plus
Experience in HVAC, plumbing, electrical, home services, or another service-based industry is a plus

Why Join Astar?

We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:

Competitive Compensation: We believe in rewarding great people for great work.

Comprehensive Health Benefits: Affordable, high-quality health, dental, and vision insurance options to help keep you and your family covered.

Paid Time Off: Take the time you need to recharge with paid time off.

401(k) Plan with Company Match: Build toward your future with a competitive retirement plan and company match.

Training and Development Opportunities: We provide the tools, coaching, and support you need to continue growing your career.

Career Growth: Strong performers have opportunities to take on additional responsibility and advance as our organization grows.

Supportive Team Environment: Work alongside a team focused on delivering a great experience for both our customers and one another.

About Astar Heating, Cooling, Plumbing & Electrical

Astar Heating, Cooling, Plumbing & Electrical serves homeowners with dependable heating, cooling, plumbing, and electrical services. Our Customer Service Representatives play an important role in making sure every customer interaction starts with professionalism, urgency, and genuine care.

If you enjoy helping people, thrive in a busy environment, and want to build a career with a growing home-services organization, we’d love to meet you.

Apply today to join Astar Heating, Cooling, Plumbing & Electrical as a Customer Service Representative.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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